IMG Travel Insurance Reviews

Dealing with IMG has been horrible. I was unable to take my dream vacation due to an injury and IMG has been extremely slow to respond to my claim. It took a month for them to respond and they continue to ask for information I already provided and make it difficult for my doctor to respond. I have been unable to talk to anyone from IMG. Its clear they are doing everything possible to delay my claim. Unfortunately this also reflects on Squaremouth and I would appreciate any help you can provide.

I suffered a heart AFIB event that could not be controlled with medicine and was admitted to the hospital Emergency Room. I was treated and referred to my Cardiologist for follow-up. I had another event and the Doctor was able to mitigate it with medicine but issued a letter restricting my ability to travel. I contacted both Travel with Alan and IMG a week before the trip to share my condition. The agent at Travel with Alan said the Travel Insurance people are difficult and wished me luck. I then contacted the phone number on the policy at IMG. Initially, I was advised by their agent to send a completed claim package to Michigan Post Office Box. I forwarded their form and a total of 18 pages including Hospital release and Doctors written statement regarding my inability to travel. The Post Office advised me that the Post Office box was closed without a forwarding address. I then contacted IMG again and was given an e-mail address to forward the document as an attachment PDF file. I forwarded the file and checked back four days later. I was advised they received the email but the PDF file was lost at their end. I contacted them again and was given a web site and subsequently created an account. I downloaded the documents to the web-site as per their instructions. Subsequently, I received Travel with Alan information regarding the no refund policy and signed on to their website under the same user account and password to amend the claim. The Web site advised that there was not a claim to amend and none had been recorded. I re-entered the information and resubmitted the claim for the fourth time. I am waiting their response that is in fact overdue. I fear that you are propagating a service that has questionable benefits. Gail is my wife and travel partner and was also cancelled from the trip.

Gene Knight

You make it easy to get information about the coverage. Calling and talking to an agent answered questions quickly and explained clearly.

I will always purchase with Square Mouth as I like the staff.

They will not respond to my text or email. Not been great to work with them.

1) IMG says they require up to ten days to review a claim, and in my case they used every day of the ten.
2) My claim was for Trip Cancellation due to illness. IMG processed the claim as Medical Reimbursement and are requesting medical bills and proof of payment,.
3) I have written IMG hopefully clarifying the purpose of claim and verifying that all required documentation had been submitted with the original submission. I expect another 10 day delay per their procedures. The original claim was submitted July 22, 2025; today is August 12.
4) A phone call to the only number provided proved useless. The agent was not a staff person of IMG and could only recommend that I e mail IMG to try to correct the situation.
5) I await their payment per the contract with baited breath. I would never buy insurance with them again.

After several different requests for additional information such as a letter from our doctor stating at the time of purchase we were able to travel. We planned the trip and purchased the the policy 2 years in advance of the travel dates our claim was finally settled

TCCH085627335
My claim has been review for long time