IMG Travel Insurance Reviews
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Overview
IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.
See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
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“IMG policy: iTravelInsured Choice
The customer service rep was very friendly, will to help, knowledgeable.
Cindy from WIReview Received: March 1, 2026Was this review helpful?0 out of 0 people found this review helpful“IMG policy: iTravelInsured ChoiceGood service and good value for the price.
Kathleen from MIReview Received: February 28, 2026Was this review helpful?0 out of 0 people found this review helpful“IMG policy: iTravelInsured ChoiceMarcia from MDReview Received: February 28, 2026Was this review helpful?0 out of 0 people found this review helpfulIt took longer than the 10 working days to notify me of their decision. I called and was told that my claim was accepted. I didn't receive the same information via email for several more days
“IMG policy: iTravelInsured ChoiceMargery from LAReview Received: February 26, 2026Was this review helpful?0 out of 0 people found this review helpfulOnly compliant is that person on the phone (when the delay was happening) told me my blanket would be covered, but it wasn't. It didn't end up mattering because I hit my $150/day without it, but just as a heads up, blankets for cold airports don't count as an eligible expense. Otherwise, very happy with the claim experience.
“IMG policy: iTravelInsured ChoiceTook quite a while to get the claim settled
John from ILReview Received: February 26, 2026Was this review helpful?6 out of 6 people found this review helpful“IMG policy: iTravelInsured ChoiceAs of now my experience has been very good. Since putting in a claim the person I spoke with was very helpful. They have already gotten back to me with what I had to send via email
William from NJReview Received: February 24, 2026Was this review helpful?3 out of 3 people found this review helpful“IMG policy: iTravelInsured ChoiceAll good & I booked another cruise so I need to call you & line up insurance for it!
Deborah from FLReview Received: February 24, 2026Was this review helpful?0 out of 0 people found this review helpful“IMG policy: iTravelInsured ChoiceAll generally good.
Ann B from AKReview Received: February 22, 2026Was this review helpful?0 out of 2 people found this review helpful“IMG policy: iTravelInsured ChoiceI had to seek medical attention and will be filing claim next week when I feel better
Margarita Gankin from CAReview Received: February 21, 2026Was this review helpful?0 out of 3 people found this review helpful“IMG policy: iTravelInsured ChoiceRaisa from CAReview Received: February 21, 2026Was this review helpful?0 out of 0 people found this review helpfulQuick & efficient
Last updated: June 17, 2026