IMG Travel Insurance Reviews

Take me a couple of things that need to be covered to my policy after I purchased it. That is why I had to contact the insurance company and IMG and all went satisfactory.

I made a claim two weeks ago and still haven’t heard back from them

Horrible customer service experience. Claim filed 06/24 and stll pending. Trip cancellation

I submitted my claim on June 10, 2025 since I was unable to travel for medical reasons. I sent IMG all the information requested and had gone back-and-forth for weeks, with their requesting more information, which I had already sent them.
Finally on 29 July, I received a notification that I will be receiving partial compensation and the rest, the airfare, reimbursement is on hold. Everything apparently was approved and I have received multiple emails saying the claim was approved. The only problem is I have not received any compensation.

I requested a list of hospitals to go to once in Lisbon who partnered with IMGlobal. I selected three or four, and the fourth on the list was the first whose information was somewhat correct and accessible. I went to them and they admitted and treated me.

IMG is a scam company and no one should buy their insurance. I sustained an injury two weeks prior to my trip that forced me to cancel the trip. I have had surgery and am still recovering and yet they are still dragging their feet on my claim and seem unlikely to reimburse my trip costs. They owe me $20,000. Please stop recommending IMG on your site.

I have completed the online request to file a claim. I am concerned about poor communication regarding the claim, and uncertainty about how the claim will be processed.

Very easy to buy. Did not have a claim so don’t know if you are good at paying claims but maybe I will never need to know. Will use you again in future

The purchase of travel insurance through Square Mouth was easy and convenient. Fortunately did we not have to use it, but it was good to know we had coverage if we needed it.