IMG Travel Insurance Reviews

Attempt to contact IMG for assistance due to a canceled flight, resulted in an automated message to call back in a few days. Filed claim a week ago, still awaiting outcome.

I filed a claim for cancellation due to a medical condition. The claim was approved and I was notified on 2-17-26 that payment would be in my bank account within 3-5 business days. As of this writing on 4-3-26 I have yet to receive the funds. I spoke with customer service on 4 different occasions regarding this to be told each time that my issue was being sent to the ‘escalation’ team. No one from IMG has reached out to follow up. I have filed a zero complaint with Squaremouth and am hoping their assistance will resolve the issue.

We experienced a missed connection, 24 hour delay and lost luggage--It was helpful to talk to Elijah at Customer Service to be reassured that help was available.

Our tour to Israel was cancelled due to the war. We sought to cancel the policy, but IMG said they could not cancel, but would extend for up to 3 years and we could use on another trip during that time. We have now planned another trip and are attempting to work with IMG to get the policy enlarged and applied to that new trip (more expensive). So far we have received confusing responses, but are hopeful we can get this resolved.

It was very easy to purchase insurance on the website. Also your customer service was very knowledgeable , professional, patient and very nice.

Due to flight cancellations in the Middle East, I emailed before leaving on my trip asking if I would be reimbursed for the additional costs of purchasing new flights. Not only did it take 11 days for a response, but I was told that you “couldn’t confirm coverage on a hypothetical scenario”. I have been trying to submit my claim since I returned last week, but your claim site is not loading. It was easy to purchase my policy, but it hasn’t been easy to use it.

The worst experience in filling claim. Will never buy insurance from IMG again.

590.00 dollar claim for delayed trip home they are paying 156.00 should have stayed in Houston for 4 days in hotel instead of getting home to go to work. Poor insurance company

Very easy to add extra days and flight costs.