IMG Travel Insurance Reviews
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Overview
IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.
See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
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“IMG policy: iTravelInsured Choice
My travel partner lives in NH and I live in MA. Having to buy two policies was a pain.
Ann from MAReview Received: July 19, 2025Was this review helpful?0 out of 0 people found this review helpful“IMG policy: iTravelInsured ChoiceBruce from KSReview Received: July 19, 2025Was this review helpful?0 out of 0 people found this review helpfulEasy to fill out claim form. Claim moved fast once additional information requested was sent.
Surprised that settlement went to person injured instead of person who paid insurance premium.“IMG policy: iTravelInsured ChoiceNo information on claim progress. I emailed and they responded in a timely manner. 19 days and still no information on claim except processing.
James from GAReview Received: July 19, 2025Was this review helpful?0 out of 3 people found this review helpful“IMG policy: iTravelInsured ChoiceThe staff were very helpful and the process was very smooth.
Hannah from NJReview Received: July 17, 2025Was this review helpful?0 out of 0 people found this review helpful“IMG policy: iTravelInsured ChoiceMaria from CAReview Received: July 17, 2025Was this review helpful?0 out of 0 people found this review helpfulIt was very seamless & I got reimbursed in a timely manner.
“IMG policy: iTravelInsured ChoiceIMG has turned down our well-documented claim for partial reimbursement for postponed travel due to my wife’s unscheduled surgery, citing a pre-existing condition outside the travel window. We disagree that the condition requiring surgery was pre-existing and also that it happened outside the travel window (occurring inside the window warrants an exception.) Our appeal is pending.
John from DCReview Received: July 17, 2025Was this review helpful?0 out of 7 people found this review helpful“IMG policy: iTravelInsured ChoiceOnly interaction i had was to ask for insurance cards. Luckily no claim to be made. I was nervous as if this policy would pay out if needed.
Carol from MOReview Received: July 16, 2025Was this review helpful?0 out of 1 people found this review helpful“IMG policy: iTravelInsured ChoiceI had to file a claim because I fell on my trip. This company reimbursed me the amount of the trip. I was very happy about the service I received. I would definitely use them again!
Loretta from AZReview Received: July 15, 2025Was this review helpful?0 out of 1 people found this review helpful“IMG policy: iTravelInsured Travel SESAME GREAT PRODUCT & SERVICE AS ALWAYS !!!!!!!!!!!!!!!!!!!!!!!
GREGORY from AZReview Received: July 15, 2025Was this review helpful?0 out of 0 people found this review helpful“IMG policy: iTravelInsured ChoiceJEANNE from SCReview Received: July 12, 2025Was this review helpful?0 out of 0 people found this review helpfulThe process of filing was pretty complicated, because I had to turn up all my flight itineraries, boarding passes, and receipts. A default sum for meals and missed accommodations during the flight delay would have been great, as the extended travel delay meant that I was a bit scattered and lost some of my receipts. Still, once I had the claim in, there was no further hassle, and they paid most of my claim even though I didn't have receipts for everything.