Compare IMG Plans in Just A Few Simple Steps
IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.
See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
I filed a claim weeks ago and am still waiting to hear back from IMG. I have tried calling and they tell me I just have to wait for IMG claim representative to call me back.
Everything went quite smooth, no problems at all I intend to use square mouth again, Dwight
I found the person I spoke to at IMG arrogant
When we called customer service we asked some questions. We were told they would call back but never did
Purchasing a travel policy through Squaremouth is very easy! The customer service representative helps you with picking out the best policy and price for your travel needs.
I was diagnosed with Covid a day before my departure. I filed a claim with the carrier together with official documentation of my diagnosis from a physician. The claim was denied with the explanation that this was a preexisting condition! What? How is this possible? They also did not refund my premium. A total scam!
Claim was filed and handled expeditiously.
It seemed they were doing everything possible to deny claim. Documentation was requested multiple times for the same thing. After calling daily for 5 days I got a rep who took an interest in my claim and got it handled. The adjusters are not available to speak to. Dealing with an intermediary is impossible. Every time you answer a request they wait 10 to 15 business days to ask for the same thing in a different manner. Very disappointing. Will not use IMG again. Have a friend who has been dealing with them unsuccessfully for 3 months.
The claim process took longer than the expectations set by the initial claim received e-mail, but everything worked out in the end. I called about the delay and was told to be patient.
Did not have reason to use the coverage but the peace of mind was well worth the price paid.