IMG Travel Insurance Reviews

I was very happy with the process and the availability of purchasing this policy for a specific event

I got insurance because it is recommemded. However, I have never filed a claim and scared that if I ever need to, I wont know what to do.
It would be great to get an email prior to the trip to kindly state the bare basics of the coverage, and if necessary, how to file a claim.
Thanks!

I made a small claim. In my account it says it was denied and I should refer to an email or text for the reason it was denied. I have not received this communication so I contacted them by email and still have had no response. Terrible customer service

Olá! Eu não precisei usar, mais fiquei tranquila sabendo que estava protegida. Obrigada

Called IMG to submit a claim and was instructed by automated message to submitted claim on line. Claim was submitted and acknowledged. Waiting on their review and response.

Take me a couple of things that need to be covered to my policy after I purchased it. That is why I had to contact the insurance company and IMG and all went satisfactory.

I made a claim two weeks ago and still haven’t heard back from them

Horrible customer service experience. Claim filed 06/24 and stll pending. Trip cancellation

I submitted my claim on June 10, 2025 since I was unable to travel for medical reasons. I sent IMG all the information requested and had gone back-and-forth for weeks, with their requesting more information, which I had already sent them.
Finally on 29 July, I received a notification that I will be receiving partial compensation and the rest, the airfare, reimbursement is on hold. Everything apparently was approved and I have received multiple emails saying the claim was approved. The only problem is I have not received any compensation.