IMG Travel Insurance Reviews

I had to seek medical attention and will be filing claim next week when I feel better

I haven’t failed my claim yet Because I’m in the hospital recovering. I missed my flight from Memphis to Minneapolis on February 14. As yet, I do not have access to my insurance information to check my policy and see what it covers. as soon as I get a hold of my folder with the information in it, I will call square mouth and talk to customer service about filing a claim. Judy McConnell.

After I fractured my ankle a week before our cruise, I contacted IMG and was provided with a list of items needed to submit with my claim. It took me a few days to gather the paperwork, but it was not terribly difficult. Several days later, I received a message saying my claim was being reviewed. It wasn't long before another message arrived saying I could expect a full reimbursement.
I was very pleased that the process progressed so quickly and smoothly. Less than a week later, the funds were deposited in our bank account. I've used Squaremouth to shop for three more upcoming cruises. You have a loyal customer. Thank you.

I have found IMG very slow in their service. I started the claim 11/17/25 and have submitted the last document (which they only requested very late in the process on 1/21/26 and it is still not settled. You never get to talk to the actual person who is handling your claim; only a front line person who repeats back only the information you have available on their claims website.

Needless today I have been very disappointed in their process and slow response time.

Easy to purchase insurance with representative by phone.
Felt confident of coverage.
Able to rest easy knowibg it was there.

The initial purchasing of the policy was very easy and the agent I worked with was wonderful. When I got to the final purchase of the policy the process was rocky and the assistance I received a little frustrating especially being a first time user. I all worked out in the long run but, I wanted to be honest that the second phase was not as good as the first.

IMG's form for a claim is very time consuming and difficult. It does not give you enough options to fill out the form properly.

Fast to get quote. Mo issues.

when i called to review coverage with the rep, he was very informative and I hung up being happy I purchased the policy.

This is a comment on Squaremouth. I like the way Squaremouth allows me to compare the coverages of different insurance policies. However, Squaremouth's listings does not provide one key piece of information. It does not list the limit to the amount of trip costs that can be insured on each policy.

Here is an example from my own experience. My initial deposit on a tour was $5,000. Using Squaremouth, I purchased the IMG Itravelinsured Choice policy insuring my initial trip cost of $5,000. Later costs--such as final tour payment, airline fees, hotels, etc.--brought the trip costs to about $60,000. When I attempted to add those trip costs to the IMG Choice policy, I found that it limits insurable trip costs to $20,000. Fortunately, after a good deal to time and effort, IMG allowed me to upgrade to their SE policy which allowed me to insure the entire amount. Had I known about the Choice policy's $20,000 limit, I would have bought the SE policy at the outset.

The insurable limit is clearly listed on IMG's website, but it is not found in Squaremouth's listing. Squaremouth should add the insurable limits to its listings.