IMG Travel Insurance Reviews

Two serious illness's with family members caused us to have to cancel our Wedding Anniversary Cruise to Bermuda.
We filed a claim and the travel insurance carrier processed the claim efficiently and refunded our claim amount promptly.

Very happy with IMG's handling of the claim.

We highly recommend them and will buy all of our future trip insurance with them.

Easy to use and compare policies.

Good price for Cancel for Any Reason Travel Insurance and quick to answer questions.

I submitted a medical claim approximately $800 AUD/$600 US with all the required paperwork. They acknowledged the claim but for $565 US. I responded with copy of my credit card statement that showed the converted charge. They changed it and sent me a check within about 3 weeks. Will definitely use IMG again. Using Squaremouth to compare all the travel insurance companies made choosing IMG easy.

When calling in to ask a question (the claim form wasn’t able to deal with departures to/from New Zealand due to crossing the international dateline) the customer service person was quick to answer, friendly, and very helpful. Her name was Ebony and she was on the night shift.

Very easy to contact them and change dates when my flights changed, no extra charge.

Very personal service. So appreciated being able to speak with a real person when purchasing my travel insurance.

My covered spouse had a medical emergency during an overseas trip and was hospitalized. I called the 24-hour emergency number and was told my policy was a “pay and claim” policy and I would need to call the customer service number during normal business hours,” which is 8 hrs or different from the time zone in Italy. I subsequently called the claims customer service number during their business hours got a recorded message telling me the call volume was high because of events in the Middle East and to go online and file a claim. I would have liked to report the loss and received a claim reference number. I was/am very disappointed.

My trip canceled by my tour company due to Terror Attacks from Hezbollah to the area is Israel we were scheduled to visit. Terror attack are covered by my policy, and I submitted news articles, cancellation required paperwork, but my claim was denied.

I will not be using this company for travel insurance in the future.

We didn’t file a claim that’s always a good vacation.