IMG Travel Insurance Reviews

Thankfully, I did not need to file a claim, but I felt better knowing that I had a policy if I had any issues. The Squaremouth agents are friendly, knowledgeable, and eager to help find the best fit for customers. I will be purchasing a new policy for a trip next year and feel confident that I will get a good deal with a reliable policy. My travel agent recommended Squaremouth, and I'm thankful she did.

I appreciate the assistance from Square Mouth when I am purchasing travel insurance. No need to collect on this policy but one Time I did need to clollect and Square Mouth helped me with the process.

Was able to speak with a live customer service representative who helped me select the best policy for my trip. Right off the bat that sold me on your company.

Knowledge and nice.
Explain everything I needed.

I cancelled the trip due to illness of one of the travelers. I am awaiting finalization of my claim from IMG.

Hello - due to an injury to my son and traveling companion we were unable to undertake our travel. We have filed a claim and IMG has not resolved it. It’s been frustrating given the amount of documentation we have provide and frankly the straightforward nature of the matter. Would you please contact me at 5712151319 to discuss my claim?

My departure date changed 1 day earlier and your customer service rep helped me to ensure that my trip would still be insured and no changes were needed. Most appreciated!

Great offerings, easy to navigate and understand. I called with a few questions before purchasing my policy and got a friendly, patient, and knowledgeable response.

On Saturday, December 6, I had flu symptoms. I went to the concierge at my hotel and they said they could call a doctor to come examine me for $400 cash. I couldn’t afford that amount, I tried to contact IMG, it was impossible to reach them by phone, I sent a message asking if that service would be reimbursed. Noted that I was flying out at 5:30 AM on the seventh. I got no response until Thursday. December 11 after I had already returned home. I did have the flu. I flew home on the seventh with the flu, and no medication. On December 11 I got an email from them giving me a case number if I wanted to file a claim. Horrible customer service, horrible response time, I was sick in Prague and could not count on my insurance.. I saw my doctor when I got home and she confirmed that I had influenza type A