Trips Protected
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SINCE 2005
150,801
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AVG. MONTH
4,515
Total Reviews
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SINCE 2005
3,294
Detailed Rating
Customer Service Before Trip
4.31/5
Customer Service During Trip
3.59/5
Customer Service During Claim
3.54/5

See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.21 (3,294 reviews)

IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.

  • 5
    1994
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    580
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    321
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    143
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  • IMG policy: iTravelInsured Choice

    Just submitted a medical claim and return email said it was received.

    Gloria from PA
    Review Received: July 23, 2026
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    7 out of 7 people found this review helpful

    Review Updated: 08/20/2026

    My claim was settled within a weeks time and it was processed through a bank check to Austria emt. No other action was needed.
    Will always use IMG for travel insurance

    IMG policy: iTravelInsured Choice

    It has been laborious to supply the requested information several times. I trust that all info has now been accepted, is acceptable, and reimbursement will be coming shortly. Thankyou.

    William from IL
    Review Received: July 21, 2026
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    3 out of 3 people found this review helpful
    IMG policy: iTravelInsured Choice

    Had to cancel trip due to illness. IMG refunded everything. No issues. My go to travel insurance provided from now on.

    frank from TX
    Review Received: July 21, 2026
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    5 out of 5 people found this review helpful
    IMG policy: iTravelInsured Choice Cruise

    Got good suggestions for insurance for senior travel. Did not have to make a claim, so I can't speak about the particular coverage.

    Barbara from NC
    Review Received: July 20, 2026
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    5 out of 5 people found this review helpful
    IMG policy: iTravelInsured Choice

    Mr Hazzan helped me choose the right choice for me..

    Debbie from NY
    Review Received: July 20, 2026
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Choice

    When I purchases the policy I only covered my down payment and indicated that there were future payments remaining. When I went to add the final payment to the insurance I was informed that the policy wouldn't cover that much. My options were to buy a new policy for the difference with no pre existing coverage or tax my policy to its limit and self insure the remainder. It should be clearly stated when there is a policy limit.

    John from FL
    Review Received: July 20, 2026
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    4 out of 4 people found this review helpful
    IMG policy: iTravelInsured Choice

    Very responsive, the website very easy to use.

    Arthur from CA
    Review Received: July 20, 2026
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Choice

    The initial people that I interacted with to find and set up the plan were both polite, friendly and helpful. The price was right and I would use this service again and recommend this company.

    Christin from WI
    Review Received: July 18, 2026
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Choice

    It’s 5 days since my claim submission. They wrote that it will take 2-3 days to respond, today is the 5th day and no response.
    I’ll tell you more after my claim process & pay.

    Roman from PA
    Review Received: July 18, 2026
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    5 out of 5 people found this review helpful

    Review Updated: 08/15/2026

    After sending the required documentation twice, IMG responded quickly with my reimbursement.
    I'll definitely insure my future travels with IMG.

    IMG policy: iTravelInsured Choice

    We had a peace of mind that we got this travel insurance.

    JOHN from NJ
    Review Received: July 18, 2026
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    0 out of 0 people found this review helpful

Last updated: August 25, 2026