IMG Travel Insurance Reviews

Very satisfactory

Sorry, I did this so long ago, I forget the experience. So, I'm neutral for the rating. I thinkI spoke to someone, but don't recall exactly what about.

No answer on toll free line. Will file online

I'm having difficulty uploading the documentation they want for my canceled flight and additional transportation expenses. I've had the same error on the website for several days. I contacted the company and am waiting for instructions. It's frustrating, since finding all the documents and getting them in the right format is challenging in itself. Then, to have website problems . . . It feels like a huge barrier.

Nothing in particular at this time and I am happy to have this insurance for our travel as I was sick a little during our trip before our 9 days cruise and about to cancel my trip, but fortunately I recovered from some over the counter medication, got well and continued my trip. Should it had became serious illness, I was happy to have had my insurance with IMG.

cost was good and so was coverage.

Unfortunately our river cruise was canceled due to low water levels on the Rhine. We rebooked for next April & I thought I'd lost my money for the insurance policy. I was so happy to know when I called that it could simply be used on my new date for my trip. Plus the cost of the trip was less and I am to get a refund for the difference. I hope I will not need to actually file a claim but I am so glad I didn't lose my money. The associates were incredibly professional and helpful. Thanks so much!

Easy to onload online order, but didn't need to use it. Great to have square mouth as a backup for cruiser's insurance.

I submitted a claim on 9/9/2026 because my father died and I couldn't travel. The claim stated to allow 15 business days for the claim to process. I contacted IMG customer service on 9/29/2026, to inquire of the status of my claim, in the portal it states it's still "processing". I was told the claim would be expedited. I called IMG customer service on 10/2/2026 for an update and the customer service rep informed me it could be 20-30 business days and if additional information is needed an additional 10 business days on top of the 20-30 business days. I'm truly frustrated with the extended time that IMG is taking with my claim. I'm truly unhappy with this experience.

Submitted claims but no response