Compare IMG Plans in Just A Few Simple Steps
IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.
See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
I am a Missionary/Pastor and I lost my partial denture in the West Bank Israel/Palastine on the Palestine side (Dangerous area).
I explained to customer service that I am a senior citizen 75 years old and did the best I could filling out the forms and sent them an email to no avail. And no response!!
Respectfully submitted,
Pastor David Mills
Easy to use website with various options available. Contacted customer support to change effective date which was done quickly and without additional cost.
Efficient and fair
Our claim was handled promptly and without any problems!
Are all the processes filing the claim was relatively easy, just make sure that you have the appropriate documentation backing up what you are claiming. They requested documentation such as a full detailed report from the airline regarding cancellations is not available. Certainly not something typically given out to customers from the airlines. My request about fees regarding time delay for travel were either denied or just ignored. They covered the hotel for the delay, but no other fees were given.
I tried to file a claim, but couldn't get anyone to assist with a few questions. Disconnected several times and just no help. Recovered funds thru the airline. I'll be using my credit card travel insurance from now on.
Communication from IMG was very good.
I need to provide more information and receipts, otherwise it has been an easy process
Had a good customer service interaction by phone the other day to discuss impending claim. Anticipating a stress free process
so far so good, I asked advice before the crisis