IMG Travel Insurance Reviews

You only know how good a policy is until you need to use it. It wasn't clear to me whether this policy covered parts of our trip. Because I have another Good Sam policy that covers overseas travel, I believed I was covered.

Thank you for providing assurance and making the process easily accessible during my 1st out of country experience. Looking forward to utilizing your services in the future.

Great communication, easy to understand instructions, nice and understanding support

Our experience was simple and easy. Everything was as promised.

I had a flight cancellation, and attempted to reach customer service. Called, emailed..never got a response.
Very poor service.

The paperwork involved filing a claim was extremely tedious.
They asked me for the same paperwork twice.
The airline wanted to give us a credit which I couldn’t use because of health reasons and the insurance company refused to work with us.
This was a terrible experience

Some customers service representative was very rude and I unprofessional received 2 different unswear.

I plan on putting in a claim with my primary insurance and if needed put in a claim with you.

Everything went well. So lucky we did not need to file a claim.

I decided on IMG because of the price. I wasn't confident based on reviews of people who were having trouble filing claims. We purchased a plan with them anyway. Plus some friends have usrd this com. IMG sent me documentation included a card for me, but not my husband. I emailed them. It took several days for them to get back to me. Because of this oversight and the slowness of their response I am REALLY glad we didn't have to file a claim.