IMG Travel Insurance Reviews

I’ve completed all the required documentation and have not heard back from them.

I did not go on the trip. I had a spinal cord injury and sm paralyzed since
August. I have and downloaded info since then faxed and I have called .the purpose of getting insurance is for these types of things and I have been getting the runaround. This is ridiculous
I need my funds returned asap

IMG refuses to respond quickly and requires more paperwork than Fort Knox. My wife’s doctor sent a letter documenting her inability to travel. That wasn’t good enough so now we have to return to the doctor and ask her to complete a form that violates HIPPA laws!
Why cause such pain?
Not satisfied at all!!

I filed a claim, but I was not actually entitled to any benefit.
Customer support was responsive and explained situation.
All good.

Needed minor assistance in correcting some dates I provided and was relatively easy (as I recall had 2 possible contact avenues and was offered referral for my specific need.)

Liked the walk thru in application process - felt I knew exactly what I was paying for and there was security in knowing we were covered, pretty much no matter what.

Explained the policy well it met our needs and we were able the buy increase insurance later without consequences once we understood our needs better

We did not go on the trip. My wife required a medical procedure that prevented international travel, and now is scheduled for major surgery.

It's been six months since I've filed my claim. Every time I call I get the same response: we'll escalate this so it can get investigated. Then I receive a generic email saying I need to submit missing evidence. I've spent hours on the phone with agents going through every single item I've sent and completes their requests, but they keep delaying any sort of further information nor payments. I had used them several times before, but this is the first time claiming. So beware of their delay tactics.
I got an email asking me for exactly the same items I was asked months ago, which I have provided already. Proof of payment and bookings, they are very specific things I have already sent and verified it was received, by know it is evidence that is almost a year old. They clearly have incompetent people at their claims department and clearly have complete disregard for the effort I have already made.
I DO NOT recommend.

Have insured several trips with IMG in the last 5 years. First time I filed a claim due to flight cancellation by united airlines. I have submitted all the documents and awaiting to see how quickly IMG settles this claim.

I really have nothing to report or even comment on.