IMG Travel Insurance Reviews
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
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“IMG policy: iTravelInsured Choice
So far it is fine. I submitted va claim and am waiting for a response.
Arthur from FLReview Received: September 21, 2026Was this review helpful?0 out of 0 people found this review helpful“IMG policy: iTravelInsured ChoiceOur trip was completely shut down due to airline delays. The trip was a no go. I canceled everything I could for refunds but was left with some lodging loss . IMG handled my claim quickly, and essentially kept us from a finically loss. Thank you IMG.
MATTHEW from NCReview Received: September 21, 2026Was this review helpful?1 out of 1 people found this review helpful“IMG policy: iTravelInsured ChoiceThe claim to be reimbursed because the trip was cancelled due to medical reasons was filed with IMG and mailed 8/12/2026.I have not received any notifications by email of the review or outcome. Please expedite this claim.
Debra from TXReview Received: September 21, 2026Was this review helpful?0 out of 0 people found this review helpful“IMG policy: iTravelInsured ChoiceMy initial contact with IMG was very pleasant and professional. My second and most recent contact was also professional. It was very comforting to know that my travel to Africa was covered and I had nothing to worry about. The trip was amazing and I had no reason to contact to contact IMG - all went well!
Mary from VAReview Received: September 20, 2026Was this review helpful?0 out of 0 people found this review helpful“IMG policy: iTravelInsured Choice CruiseWe used the online application; it was easy to use. Also called an agent for Q&A and all of our questions were answered. We received all pertinent information regarding the process and insurance. I will use IMG again in the future.
OCTAVIO from NJReview Received: September 20, 2026Was this review helpful?0 out of 0 people found this review helpfulReview Updated: 10/18/2026
The process was simple, the questions were easy to be responded to and were clear. I was treated very well, and the claim was processed very quickly. I was very pleased with manner all was handled. thank you.
“IMG policy: iTravelInsured Choice CruiseTerry from TXReview Received: September 20, 2026Was this review helpful?0 out of 0 people found this review helpfulGetting all the information and receipts from the various facilities was tedious. The only problem I had was completing the information I had, uploading and saving it to my file and going back several weeks later to finish the claim and needed to reenter the previous information.But it all worked out and the claim for the amount requested was paid in a short period of time. I would have rather taken the cruise!
“IMG policy: iTravelInsured ChoiceFiled a claim two weeks ago and have heard nothing. They initially said allow 48 hours but when I went on my claim page it said 15 days. We are just now past that date
Courtney from COReview Received: September 20, 2026Was this review helpful?1 out of 2 people found this review helpful“IMG policy: iTravelInsured ChoiceThomas from OHReview Received: September 20, 2026Was this review helpful?0 out of 0 people found this review helpfulRelatively painless experience to process a travel claim relating to a delay from a hurricane, and nothing was denied. Make sure to have all your receipts and a clearly written explanation, but that's it. Takes a bit of time to enter everything but it's pretty straightforward and self explanatory. Updates via the web site and email. Received the check in about 2-3 weeks or so.
“IMG policy: iTravelInsured ChoiceAnastasia from MAReview Received: September 19, 2026Was this review helpful?0 out of 0 people found this review helpfulIMG was efficient to work with.
“IMG policy: iTravelInsured ChoiceAnthony from NJReview Received: September 17, 2026Was this review helpful?0 out of 0 people found this review helpfulCompleted the claim in a week. Received the funds shortly thereafter.
Thank you
Last updated: October 27, 2026