IMG Travel Insurance Reviews

I would NOT recommend IMG. I purchased this on Squaremouth website based on Squaremouth's reputation and the Zero Complaint Guarantee. We are VERY disappointed with the IMG policy. Our return flight had a delay of almost 10 hours. So, I submitted our travel delay claim with IMG when we returned. Their website said they will respond within 10 days. It has been two weeks now and it is still only showing as "processing" online. We received no other communication from IMG besides the original email acknowledging the submission of claim. That email said "You will receive another email (within 2 - 3 business days) once a claim number has been assigned as well as details regarding next steps.". We received NOTHING. Their claim site said we will hear back within 10 days. We heard NOTHING. I just called them and they said it will take 30 days to process, which is NOT what is shown on their claim site. My husband and I travel often and we have purchased from Squaremouth a number of times (and hadn't had to file claims until this time). With our experience like this, we will definitely not purchase any more IMG policies and will certainly rethink about purchasing from Squaremouth again. Very disappointing.

I appreciate being able to speak with a representative when needed.

Small claim in process. Submitted electronically

IMG was absolutely terrible at responding to my questions. I first asked if the insurance would lapse if, because of the government shut down, I wound up getting home later than I scheduled. They asked me for more information, which I supplied, and then never responded to the question.
Our ship broke down at sea and we had to be airlifted out of the Antarctic. Again, I wrote to them and asked if they provided any assistance at rescheduling if I missed my plane. Three days later, I still had not gotten even the courtesy of a response.
This was an extremely expensive policy and the service was absolutely non-existent. I will never use this company again.

Based on my experience with IMG I now believe that cancel for any reason trip insurance is a scam and I intend to share this with others.

Knowledgable and helpful staff. Assisted me in adding travel days to my policy.

Easy to work with, needed to amend coverage due to trip changes. Phone was answered quickly and whole transaction took less than 10 minutes NGES

I, Carolyn Sparkman, ended up in sick bay with bronchitis during our cruise. I have filed a claim for reimbursement from AARP United Healthcare. Do that's where the process is then i will know whether i'll have to interact with you for further reimbursement. Carolyn Sparkman, 602-799-4789.