IMG Travel Insurance Reviews

Didn't need to file a claim so no complaints!

Trip supposed to start on 4/9, my Granddaughter was admitted to hospital on 4/3 and transferred to hospice the next day. I filled the claim on 4/6, called 3 times and the claim still in process. They asked for documentations that I’ve sent twice.
Not sure if I’d use the same company again.

IMG has a very easy way to make a claim. The form was easy to fill out online and documentation was easy to attach to the form.

Due to wedding changes, had to change to travel dates a week before the event. When I contacted IMG customer service they were very helpful and quickly changed the dates and sent new version of policy to me. Would definitely consider using again.

I had a minor issue during vacation and I called the 24 hour line to understand how my travel iinsurance would work if I needed to see a medical professional. I did not need to do so but it was explained to me that I would need to pay out of pocket and then file a claim for reimbursement.

SquareMouth was absolutely fantastic to deal with! The woman I spoke to was highly knowledgeable, patient and kind. I have referred many of my friends to SquareMouth.

Our trip was aborted due to the conflict in the Middle East. Airline cancelled our trip. However, we paid for a hotel stay.
and sadly IMG would not reimburse us for the hotel coast. If they won't reimburse for our hotel expense, they should refund
the money we paid for the insurance policy.

Slow email response to questions.

Fortunately, I didn't have to use it. It appears to be a very robust policy.
It was more expensive than that of most of my fellow travelers (same age). I wonder about that.
It was easy to make the home address correction.