IMG Travel Insurance Reviews

Spain requires travel Insurance policy to show zero deductible on letter, took extra time and explanation to company that does interview for Spain Visas to forward package to Spanish Consulate. When I contacted you about it, I was told, it's a form letter and nothing could be done.

Would be nice if changes to dates and amount could be made on line like with Travel Insured. However, when I emailed IMG, these changes were easily made. Just takes 3 days to get a response.

The 24 hour service is not really 24 hour service. The Number does not immediately work to speak with anyone in customer service.

The Number says that customer service is closed, and to call back during normal business hours. Very frustrating!!!!!

I was persistent, and I called back and spoke to someone on the medical side, which that number was open. The person informed me that customer service was closed. After pressing them, and dealing with the medical side far longer than I should have, I was transferred to an after hours customer service number and was able to speak to a human. That means that the automated system lied. Customer service was not closed after all. The person in customer service offered no advice. They said they could not do anything to help me, and if I filed a claim, they don’t think the claim will be honored because my flight had only been delayed by four hours and at six, and my flight eventually canceled. The policy does not coverage or help if the flight is canceled and I’m stranded in the middle of the night in unfamiliar city in an airport while traveling.

It was my understanding when I purchased the policy, that someone from customer service is there 24/7 to help me navigate any problems who traveling that may arise, and to get me the appropriate help. So disappointed!!!. I needed guidance and advice, and got absolutely nothing, except sleeping on the floor overnight at the airport!!!

I will never use Sqareg Mouth or IMG again!!!!!

It took three tries before I was able to file a claim. I sent everything as directed but was told it had not been received. So I did it again. Half was received but not the other. So I did it again. Now it is in review and I am waiting to get my claim paid.

Claim process entirely online. Took a bit longer than expected, but paid out without any additional information required other than the original online forms. Very smooth.

Processing the claim took over 8weeks after we filed. However full reimbursement was provided. Thank you!

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Easy to set up and much more cost effective than insurance through the trip provider. Will use IMG again next time we travel.

We did file a claim for our flight home which was canceled by JetBlue Airlines. Our claim number is T56974.

My husband was hospitalized the day our cruise was to begin in Bergen, Norway. We were unable to return home until 9 days later. Initially not all the information I received while we were in Bergen was very helpful but follow up was terrific once we were able to return home. My claim is currently in the review stage. Keeping receipts of everything spent is very important!