IMG Travel Insurance Reviews

I was amazed how easy the whole process went for me to sign up.
My agent was wonderful!!

My dates needed to be changed by a day as trip was starting. I called and was told to send an email
They promptly changed the dates with no issue.

The IMG website won’t let me file a claim online. I had this problem in April 2026, and it is still an issue. I have reached out to customer service to request assistance.

I purchased travel insurance for my trip to Iceland and I'm so glad I did. My luggage was damaged upon my return from the trip so I had to file a claim. It was a super easy process and in less than 30 days, my claim was approved and I received a check for the damages. I definitely recommend purchasing travel insurance through Squaremouth.

More documentation was required than I expected, but it was not difficult to obtain the necessary receipts, and the claim was processed and paid quickly. I have been using Squaremouth for years, and I have always been happy with my travel insurance. IMG was no exception.

I tried to file a claim on line but I have no way to send copies of what you need. I called. Customer rep and got a fax number and intend to use that. Not very user friendly

The claim is for a reimbursement….Ie. travel delay and interruption. Should be pretty straightforward.

I am not satisfied with the experience. I submitted a claim July 20. The website says it will take fifteen days to process. It is now eighteen days out. When I called to inquire, I am told that it will take thirty days. Isn’t that a lack of information.

I can't speak about a claims experience because thankfully I didn't have one. The purchase experience was really good. I did cal and ask some questions and got myself and my daughter taken care of. It was very reasonably priced and done quickly. So yes, I will use SquareMouth again. dp

👍

We are filing a Trip Delay claim for the last segment of our flights being canceled. We are waiting to find out how much United Airlines will refund us before we can finish the claim to IMG. Since we hav not actually experienced the service with
iMG, I can not provide a rating.