Aegis Travel Insurance Reviews

Thanks for providing this feedback, Steve! After investigating this further, we see that your claim was approved for payment, and our team representative spoke to you directly to share this update. We’re glad we could help!

Thank you for this feedback, Elizabeth. We understand that the claims process can feel involved, especially during an already stressful medical situation, and we appreciate the effort required to gather documentation.
To move your claim forward, certain items are needed to properly evaluate eligibility under the policy. These requirements are consistent with standard insurance claims processes and are part of ensuring claims are reviewed accurately and fairly. While these were requested via email, our claims manager will be reaching out to you directly to offer additional support. We're here to help you!

Thank you for your feedback. After reading your review, we personally connected with you to better understand your experience and were grateful for the opportunity to speak with you directly

We understand how frustrating it can be when part of a claim is denied or takes longer than expected. While the early check-in expense felt connected to your delay, it fell outside the covered time period under the policy. We recognize this can be confusing and truly value your perspective.

Since additional documentation was required in this case, it extended the processing time. We appreciate your patience and were happy to hear you were generally satisfied with the outcome.

It was a pleasure speaking with you, and we’re grateful for your thoughtful feedback.

Thanks so much for taking the time to provide this feedback! We completely understand the waiting can feel frustrating, especially after dealing with lost luggage for several days. We want to reassure you that we’re ready to move forward as quickly as possible.
On 4/27/26, our team emailed you the claim form along with a checklist of the required supporting documents. Once we receive your completed submission, we’ll review it and determine reimbursement based on your coverage. If you have any questions while completing the form or if anything is unclear, we’re more than happy to help. You can reach out to us directly at (800) 498-9540.
Our goal is to make this process as smooth and stress-free as possible, and we truly appreciate the opportunity to assist you. We look forward to receiving your information soon and taking great care of the rest!

Thank you for sharing your experience. We’re glad to hear your claim was approved and that our team was courteous throughout the process. That said, we sincerely apologize that the timeline did not meet your expectations.

This claim took longer than usual due to higher claim volume at the time, as our standard processing timeframe is typically one to two weeks after all documentation is received. We understand how important timely resolution is, and we regret the delay in this case.

To help prevent situations like this going forward, we’ve continued to invest in efficiencies such as our online claim intake, which eliminates the need for traditional claim forms, speeds up reviews, and often enables instant payment upon approval. Many customers who use this option experience significantly faster outcomes.

We truly appreciate the feedback. It helps us continue improving, and we thank you for trusting us to protect what matters to you.

Thank you for your review, and welcome home. We’re sorry to hear that both of you needed to visit the shipboard medical center during your trip. We hope you’re both feeling better and were still able to enjoy the remainder of your cruise.

A member of our team will be reaching out shortly to assist you in initiating a claim for your out-of-pocket expenses. If you have any questions or need further assistance in the meantime, please don’t hesitate to contact our Customer Service team at (800) 498-9540 (toll-free).

Welcome home, and thank you, for taking the time to post a review of your claims experience. We’re happy to know that the process went smoothly and you were pleased with the outcome.

We hope you will consider Aegis again, for your future travel insurance needs.

Thank you for taking the time to share feedback regarding your claims experience. We’re sorry to learn that you felt the process took longer than expected.

Typically, once a claim is submitted, the review period is fifteen (15) business days. Your claim was submitted on December 27 and acknowledged on January 1. The initial review was completed on January 12, at which time you were notified that additional supporting documentation was required.

Please note that when additional documents are requested, the review timeframe resets to fifteen (15) business days from the date the requested information is received. Your case was reviewed and adjudicated on February 3, 2026, which falls within the applicable timeframe.

We’re pleased to hear that you have received your settlement and hope you will consider Aegis again for your future travel insurance needs.