Aegis Travel Insurance Reviews

I wish to use the same travel insurance company for next year’s cruise.

no review until file claim and determine how responsive you are to my issues

Filed a claim and waiting for a response.

The policy I purchased with Aegis included a "stress less benefit" wherein if our trip was interrupted or we needed to make emergency arrangements (hotels, new flights due to cancellation, etc), they promised to take care of arrangements for the team and pay for any costs up front. This was one of the reasons I purchased this option. We had trouble on the way back from our trip (EBB-BOI): Brussels Airlines cancelled our flight out of Entebbe and the only other option was 2 DAYS later with KLM. No vouchers or help from Brussels Airlines for food or accommodations for those two days... We stayed in Uganda two extra days and took the KLM flight, with obviously a new itinerary home. The KLM flight had one layover in AMS before making it to SFO and then finally home to BOI. The KLM flight out of AMS had an emergency turnaround and landing over an hour into the flight (we were over the North Sea and told the plane was unsafe to fly over the Atlantic so we had to do an emergency return to Amsterdam). They fixed the plane and we were heading back over the sea a few hours later. This delay (2+ hours) caused us to miss our connecting flight in SFO (it took off before we landed). In SFO I was told to go to the KLM desk to look into rebooking our flight home. They could not book anything because they weren't the *original* airline (i.e., Brussels), but they tried to put some holding spots for some of us on an Alaska flight and sent us to United to see if they could book us sooner. (United was the airline we were going to take from SFO to BOI). United said they could not help us because it wasn't their fault that we missed the flight, but said there were some options the next day. They sent us to Alaska to see if they could give us the tickets that KLM tried holding for us. Alaska could not process the tickets because KLM didn't send the payment (?) through. We ended up going on the United tickets the next day (17 HOURS after our missed flight in SFO). I asked KLM for hotel or food vouchers since it was their fault we missed our United connection (by common carrier delay due to emergency return). They refused.

At that point, I called Aegis' emergency line remembering the policy I'd purchased to see if they could make arrangements for us since the airlines were not. I explained the situation, but the man on the line didn't know what I was referring to with the stress less benefit and told me *they could NOT help me.* He told me to go to Expedia and find my own flights for 9 people (our group size), find a hotel, and food, and submit receipts for everything in a claim later. We were on our own until after we submitted the claim. We book our own hotel on our own dime, paid for meals for the team, and ended up taking the United tickets that left the next morning. At the airport the next morning, another representative calls me from Aegis. I explained what the gentleman told me the night before, and she was SHOCKED. She immediately knew the policy I was talking about and said she would report what happened to her manager. She told me that I was lied to and could not believe he told me those things. They could have and would have helped. She was helpful and of course, since we'd already paid for things and made our own arrangements, she encouraged me to file the claim and explain what happened!

I've been on hundreds of flights in my life but have never had so many bad experiences in one return trip! We landed FOUR days later than we would have with that original Brussels flight. The Aegis representative *on the emergency line* was entirely unhelpful and untruthful (or very unknowledgeable about his work). That was a great disappointment.

We called 24 hour emergency assistance when our rental car was in a ditch. They told us our benefits but did not offer any actual what to do now advice or help. No one was hurt and no other vehicle was involved and we had car rental insurance so we had only the towing charge to claim for. We have begun the claim. Chose this rating because I expected more help from the 24 hour line. Even just advice or help calling a toe. Luckily a passerby called the local police who called a tow.

It was easy to add “cancel for any reason” and “pre-existing medical” to the policy. The price difference was very evident.

Customers absolutely MUST READ THE SMALL PRINT AND EVEN HIRE AN ATTORNEY before purchasing travel insurance like this.. We cancelled our trip during the first deposit period which was documented with medical evidence and our claim was denied twice. You have to die or have someone go to the morgue to get any kind of refund. We were asking for the bare minimum ($500) refund on a nearly $5,000 premium policy. I hope Aegis, like many insurance companies, enjoy collecting their premiums and never paying off --- what a scam industry.

I'm very happy with Aegis. Our trip was interrupted. The initial contact to file a claim was easy. Within two days, I emailed all support files and the claim form. I waited two weeks per instructions, never heard anything, called and was told that the email never arrived. The person on that call asked that I send an email while we were on the phone which I did, and it proved that there wasn't an obstacle to my email reaching Aegis. That day I sent an email and fax again with all documentation again. Two days later I was informed that our flights wouldn't be covered because they didn't go to our home state even though I provided documentation that my sister in law passed away in another state. I found this to be incredibly insensitive to have provided the sad documentation of our trip documentation and to be denied. So I sent documentation that I work for American Airlines and did not need to buy the tickets from Texas to Florida where we live. Still I did not hear back, so I called tonight and was told it is still under review.

I will never buy this insurance again. I have had to work more than Aegis has to get any kind of communication, Interesting that replies are non existent or when inaccurate dragging on so I need to take incentive each time. Is this the company model to have the clients work so much for their policy covered claim that they're mad and exhausted?

Waiting on claims to be paid

I can't use the website to fill claim info