Aegis Travel Insurance Reviews
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Overview
Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.
See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.
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“Aegis policy: Go Ready ChoiceCAROL from GAReview Received: December 3, 2024Was this review helpful?2 out of 2 people found this review helpful
Aegis compensated me for a cancelled flight after Squaremouth got involved.
“Aegis policy: Go Ready ChoiceAlthough I did not personally file a claim, one of the members of my traveling party of 6 ladies had to cancel before the trip began, due to a medically ordered cancellation by her doctor. At this point, she has not received her trip refund. She had submitted her lengthy required information, and then received 5-6 pages for her physician to complete. This mount of procedure is frustrating , and at this point, she is not really satisfied with her insurance purchase. I feel responsible, because I recommended Aegis to all our group. By reviews of Aegis,, I felt claims would be prompt and hassle free. Thinking for next trip, I would purchase a policy that covers" Cancel for any reason" to have a swift claim.
Cheryl from TNReview Received: November 27, 2024Was this review helpful?5 out of 5 people found this review helpful“Aegis policy: Go Ready ChoiceThere was no communication and no confirmation, nobody got back to me, and I'm still not sure if the trip was even covered. Horrible experience. I know who not too choose next time.
ruby from GAReview Received: November 24, 2024Was this review helpful?4 out of 4 people found this review helpfulResponse from AegisThank you for sharing your feedback. We’re sorry to hear about your frustration. Upon review, we see that our representative spoke with you on November 8, 2024, and followed up with an email providing instructions to send the cruise cancellation letter and new trip itinerary so we could adjust your trip dates. It’s possible our email went to your spam folder, and we apologize for any confusion.
I also just left you a voicemail to ensure we can assist you promptly. Please don’t hesitate to contact us at 800-774-3959—we’re here to help.
“Aegis policy: Go Ready ChoiceOur experience with Aegis was 5 star all the way! We had nothing but smooth cooperation, with interpreters, coordination and a calm demeanor by everyone we came in contact with concerning our situation. I would highly recommend this company!
Janice from OHReview Received: November 20, 2024Was this review helpful?2 out of 3 people found this review helpful“Aegis policy: Go Ready Pandemic PlusI did file a claim. It was a bit wearisome. I didn't have the right document from Quantas (who lost my luggage) so that took awhile. Finally the insurance company accepted my documents. It took about two weeks to be reimbursed.
Gwen from IDReview Received: November 19, 2024Was this review helpful?7 out of 7 people found this review helpfulResponse from AegisWe’re sorry to learn your luggage was lost by Qantas, we understand how frustrating it is waiting on documentation that can take up to six weeks to receive. Fortunately, in your case, you received the document in a timely manner and your claim was reviewed and adjudicated within two weeks.
When booking insurance for your next trip, we hope you will consider Aegis.
“Aegis policy: Go Ready ChoiceThis was my first travel policy and it was much easier than I expected.
Robert from FLReview Received: November 17, 2024Was this review helpful?2 out of 3 people found this review helpful“Aegis policy: Go Ready ChoiceOur luggage was delayed on the inbound flight for 3 days in San Diego. I phoned the emergency hotline and was instructed what to do. I found the claims form a little confusing but did my best. Our claim number is 749788
Thanks youLinda from AZReview Received: November 16, 2024Was this review helpful?1 out of 2 people found this review helpfulResponse from AegisThank you for your review, we appreciate your feedback. We’re sorry to hear about the delayed baggage, and understand how frustrating it would be to be without your personal items, and we’re happy to know our team was helpful with next steps.
You were able to submit your claim in a timely fashion and it was reviewed and adjudicated very quickly. We hope we met your expectations and that you will consider Aegis again for your future travel insurance needs.
“Aegis policy: Go Ready ChoiceI mailed all documents on Nov. 4, 2024
Aegis General Insurance Agency, Travel & Cancellation Ins. Division.
4507 N. Front St., Suite 200
Harrisburg, PA. 1710Policy Number: 4GRCWTI2276876 (Rodd Y Suzuki)
Policy Number: 4GRCWSM2276879(Midori Suzuki)Rodd & Midori Suzuki from CAReview Received: November 14, 2024Was this review helpful?0 out of 5 people found this review helpful“Aegis policy: Go Ready ChoiceDennis from FLReview Received: November 10, 2024Was this review helpful?1 out of 1 people found this review helpfulThey emailed the claim form the day we called. We send in the requested papers they needed and 15 days later they approved the claim.
“Aegis policy: Go Ready ChoiceI contacted Aegis in reference to a damaged luggage claim and it has been a complete run-around and they do NOT take responsibilty. They want me to contact the Airline for them to resolve the issue.
Carlos from FLReview Received: November 2, 2024Was this review helpful?3 out of 3 people found this review helpfulResponse from AegisWe’re sorry to learn, Carlos, that your luggage was damaged while in the custody of the airline. We are happy to initiate a claim for you. Please understand it is necessary to provide a copy of the Property Irregularity Report issued by the airline, and its final determination. This information was shared with you when you contacted our office on October 18, 2024.
Should you have any questions or concern, please feel free to reach out to our Customer Service team at (800) 498-9540.