Aegis Travel Insurance Reviews
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Overview
Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.
See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.
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“Aegis policy: Go Ready Choice
I fell and fractured my pelvis in August and had to cancel my trip. Aegis was easy to work with, they sent a claim via email to fill out and then file. I filled out my portion, had the doctor fill out his and filed the claim with Aegis. Within weeks they had responded in the affirmative and ok'd my claim.
Joan from AZReview Received: November 1, 2024Was this review helpful?11 out of 11 people found this review helpful“Aegis policy: Go Ready ChoiceA very simple process! You made this as easy as could be.
ROBERT D from MAReview Received: October 31, 2024Was this review helpful?3 out of 3 people found this review helpful“Aegis policy: Go Ready ChoiceYour agent made clear what coverage we had and made sure we understood what was covered. It was easy to bind coverage.
George from FLReview Received: October 25, 2024Was this review helpful?4 out of 4 people found this review helpful“Aegis policy: Go Ready ChoiceStella from UTReview Received: October 25, 2024Was this review helpful?1 out of 1 people found this review helpfulI two different messages about the type of evidence they required. One customer rep said they just needed a letter from the ***. Another said we needed the *** to sign their form. We spent many hours and had to visit our primary care physician twice to complete it. I also wish the company had a way to fill out the paperwork online.
“Aegis policy: Go Ready Choicesatisfied, thank you
Arthur from COReview Received: October 23, 2024Was this review helpful?2 out of 2 people found this review helpful“Aegis policy: Go Ready ChoiceFiled a cancellation report before embarking over 3 weeks ago and have not heard from them since? Still waiting! Will pursue for a answer shorty.
Roger from ORReview Received: October 23, 2024Was this review helpful?5 out of 5 people found this review helpfulReview Updated: 11/20/2024
Pleased that it processed refund in one month to full amount ask for.
Response from AegisThank you, Roger, for your review. Our records indicate your claim was settled last week. Your settlement check will be mailed via USPS to the address on file. I’ll request to have the Explanation of Payment resent to your email. We hope you will consider Aegis once again, for your future travel insurance needs.
“Aegis policy: Go Ready ChoiceProcess worked well once I figured out who to call and get the right policy number. It took longer than I expected to get the final claim approved and a check sent (I think it took 4-6 weeks). Otherwise I was pleasantly surprised at how easy the claim process was.
Ruth from CAReview Received: October 22, 2024Was this review helpful?2 out of 2 people found this review helpfulResponse from AegisThank you, Ruth, for your review. We’re pleased you found the claim process easy. For future reference, please remember to review the Summary of Benefits, you will find both your policy number and the contact information for filing a claim, in addition to Customer Service and Emergency Assistance, should you need them. We hope you will consider Aegis again for your future travel insurance needs.
“Aegis policy: Go Ready ChoiceUnfortunately, we had to cancel our trip. We are in the process of filing a claim.
Noelle from PAReview Received: October 22, 2024Was this review helpful?0 out of 0 people found this review helpful“Aegis policy: Go Ready ChoiceAegis 24 hour assistance was very responsive in opening my claim and sending me the claim form.
Louann from COReview Received: October 17, 2024Was this review helpful?0 out of 0 people found this review helpfulReview Updated: 11/25/2024
Throughout the claim process, Customer Service was very responsive and pleasant to work with.
“Aegis policy: Go Ready ChoiceAppreciated
1) the ease of comparing different companies and policies.
2) the professional knowledge and help of Squaremouth service reps.Anonymous from COReview Received: October 13, 2024Was this review helpful?2 out of 2 people found this review helpful