Aegis Travel Insurance Reviews

Our return flight was canceled by United Airlines due to the closure of the Houston airport due to the historic storm that dumped 7-10 inches of snow across the US Gulf Coast. The soonest United could rebook us on a return flight was in four days. We were able to book a flight on American Airlines for the next day and had to spend an extra night in Buenos Aires. We will be submitting a claim for the airfare and extra night stay.

Aegis was very helpful and explained how to file a claim.

I was disappointed to learn that I could not extend my policy, except for medical reasons, or buy a new one for an extension of my stay in Europe. I had to spend part of my extended vacation shopping around elsewhere for a policy. It would have so much easoer to just at least buy it from you, even if my reason was non-medical.

Easy to buy the policy. Filing the claim has been a bit bumpy as we went back and forth with the doctor's note instead of the insurance providing a form for the medical team to complete. Claim is in-process now so hope they have all they need.

Fortunately the family member for whom I purchased this policy did not need to make a claim or use any of the services while we were away on a family vacation. I did contact customer service to change the date that coverage would begin and it went very smoothly. I always use Squaremouth for travel insurance and I have bought policies issued by several companies through the years. My experience has always been good.

It's always a 5 star process buying insurance, it's when you want to file a claim and get reimbursement that might be problematic. In this case, I did need to file a claim for an injury that occurred outside the U.S. I knew in advance that Medicare would not cover it, but was surprised that my medigap policy would cover a portion of the costs. Once those had been quickly recovered from Mutual of Omaha, then I filed with the Aegis/Zurich travel policy. The carrier emailed me a very simple claim form and I followed the instructions to the letter. They responded within a couple of weeks with a full payment of the remainder of my costs. Everything fully covered with medigap and travel insurance. Thank you Squaremouth, Aegis and Zurich for coming to my assistance so efficiently!

Did not file claim because customer service told me that the cancellation of the cruise was not reason covered by this policy. I had no way of knowing this
Lost everything
Aegis is a scam
Shelley Hartsock

Aegis was very caring and supportive. They called me several times to check on how my mother was doing. They were very prompt about providing the necessary forms to fill out. The process was straightforward. Great company

Claim has been submitted in its entirety! Waiting for payment!