Overview

Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.

Trips Protected
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SINCE 2013
78,334
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AVG. MONTH
546
Total Reviews
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SINCE 2013
1,446
Detailed Rating
Customer Service Before Trip
4.21/5
Customer Service During Trip
3.46/5
Customer Service During Claim
3.35/5

See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.09 (1,446 reviews)

Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.

  • 5
    813
  • 4
    285
  • 3
    169
  • 2
    73
  • 1
    106
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  • Aegis policy: Go Ready Choice

    Easy to buy the policy. Filing the claim has been a bit bumpy as we went back and forth with the doctor's note instead of the insurance providing a form for the medical team to complete. Claim is in-process now so hope they have all they need.

    C from CA
    Review Received: January 14, 2025
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    6 out of 6 people found this review helpful

    Review Updated: 02/19/2025

    Once the claim was opened, it processed and paid quickly. However, the process to OPEN the claim was difficult.

    Aegis required a note from the doctor and I had to go back and forth between the doctor and insurance to get the exact information Aegis wanted in the note. I also needed a note from the travel agent that the lodging was non-refundable despite the rental contract stating that. Once Aegis was satisfied with all this documentation, they THEN opened the claim and send a form...that needed to be completed/signed by the doctor. This was my mother's doctor and in the midst of her terminal care, it was frustrating that I had to continue asking for letters/signatures for travel insurance.

    Response from Aegis

    We’re sorry you had to cancel your trip due to illness and appreciate the time you took to post your review. Trip Cancellation due to Medical reasons always have a section for the treating physician to complete. If a note from the physician is submitted and has all of the needed information, it may be accepted in liu of the form. We apologize for any miscommunication and inconvenience this may have caused. Once all of the documentation was received the review was completed and proper adjudication was made in a timely manner.

    Aegis policy: Go Ready Choice

    Fortunately the family member for whom I purchased this policy did not need to make a claim or use any of the services while we were away on a family vacation. I did contact customer service to change the date that coverage would begin and it went very smoothly. I always use Squaremouth for travel insurance and I have bought policies issued by several companies through the years. My experience has always been good.

    Sharon from MD
    Review Received: January 13, 2025
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    0 out of 2 people found this review helpful
    Aegis policy: Go Ready Choice

    It's always a 5 star process buying insurance, it's when you want to file a claim and get reimbursement that might be problematic. In this case, I did need to file a claim for an injury that occurred outside the U.S. I knew in advance that Medicare would not cover it, but was surprised that my medigap policy would cover a portion of the costs. Once those had been quickly recovered from Mutual of Omaha, then I filed with the Aegis/Zurich travel policy. The carrier emailed me a very simple claim form and I followed the instructions to the letter. They responded within a couple of weeks with a full payment of the remainder of my costs. Everything fully covered with medigap and travel insurance. Thank you Squaremouth, Aegis and Zurich for coming to my assistance so efficiently!

    Claire from WA
    Review Received: December 30, 2024
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    13 out of 16 people found this review helpful
    Response from Aegis

    Thank you for your review and positive feedback. We take great pride when we hear each aspect of the process, from purchase, to claim adjudication, works.

    We hope you will consider Aegis again for your future travel insurance needs.

    Aegis policy: Go Ready Choice

    Did not file claim because customer service told me that the cancellation of the cruise was not reason covered by this policy. I had no way of knowing this
    Lost everything
    Aegis is a scam
    Shelley Hartsock

    SHELLEY from FL
    Review Received: December 29, 2024
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    6 out of 8 people found this review helpful
    Response from Aegis

    Thank you for sharing your feedback. We understand how frustrating it can be when travel plans don’t work out as expected and would like to address your concerns

    Travel insurance is designed to cover specific situations, which are outlined in the Description of Coverage provided with your policy. While the reason for your trip cancellation may not have been covered, we want to ensure every case is given the proper attention. You are welcome to file a claim, and our claims adjusters will carefully review it to determine if coverage applies.

    For greater flexibility in the future, we recommend considering the "Cancel For Any Reason" upgrade, which allows cancellations for any reason and provides reimbursement of up to 75% of your trip cost.

    If there’s anything we can do or if you’d like guidance on filing your claim, please don’t hesitate to reach out to us. We’re here to help.

    Aegis policy: Go Ready Choice

    Aegis was very caring and supportive. They called me several times to check on how my mother was doing. They were very prompt about providing the necessary forms to fill out. The process was straightforward. Great company

    Barbara from CA
    Review Received: December 25, 2024
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    2 out of 3 people found this review helpful
    Aegis policy: Go Ready Choice

    David from WA
    Review Received: December 25, 2024
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    0 out of 1 people found this review helpful

    This process has taken months with no resolve. I've provided all information except one airline ticket for one of my daughters which I deleted it as I thought this was over after they said they would be sending me a check. Hey are denying my entire claim for both my daughters which were both in the hospital.

    Aegis policy: Go Ready Choice

    Claim has been submitted in its entirety! Waiting for payment!

    Michael from FL
    Review Received: December 18, 2024
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    1 out of 3 people found this review helpful
    Response from Aegis

    Thank you for your review, your claim submission was received and properly adjudicated. Our records indicate your settlement check was presented for payment on January 28.

    We look forward to providing you with future policies for your upcoming travels.

    Aegis policy: Go Ready Choice

    I understand policy.

    Kent passed away, and we filed a claim which was paid promptly, but the check was made out to the “estate of Kent Peterson” I tried to get it changed to the name of the executor but they couldn’t change it. An estate account is only valid in probate of which there was none on Kent’s estate. It is not possible to set up an estate account after the fact so check can not be cashed or deposited.

    Lance from FL
    Review Received: December 18, 2024
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    5 out of 5 people found this review helpful
    Response from Aegis

    On behalf of the Aegis family, please accept our most sincere condolences on the loss of your father in-law. Estate claims will always present a challenge if there is not a named beneficiary listed. We’re sorry for the inconvenience but happy to know that you were able to reconcile the check.

    Aegis policy: Go Ready Choice

    Once I decided to file a claim, the response with regards to the claim was prompt and forms were sent to me expeditiously.

    William from DC
    Review Received: December 15, 2024
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    3 out of 3 people found this review helpful
    Response from Aegis

    Thank you for entrusting Aegis to insure your trip to South Africa. We hope your trip left many memories. You did experience a Trip Interruption and we’re glad to hear your claim initiation went smoothly. Our records indicate your claim was submitted in early December, reviewed and adjudicated in early January.

    Hoping you will keep Aegis at the top of your list for your future travel insurance needs.

    Aegis policy: Go Ready Choice

    My claim is submitted. I’ve reached out to them, but they have not responded at all.

    Bob from FL
    Review Received: December 12, 2024
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    3 out of 3 people found this review helpful

Last updated: June 25, 2026