Overview

Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.

Trips Protected
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SINCE 2013
77,345
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AVG. MONTH
506
Total Reviews
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SINCE 2013
1,431
Detailed Rating
Customer Service Before Trip
4.21/5
Customer Service During Trip
3.45/5
Customer Service During Claim
3.36/5

See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.09 (1,431 reviews)

Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.

  • 5
    804
  • 4
    280
  • 3
    169
  • 2
    73
  • 1
    105
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  • Aegis policy: Go Ready Choice

    I understand policy.

    Kent passed away, and we filed a claim which was paid promptly, but the check was made out to the “estate of Kent Peterson” I tried to get it changed to the name of the executor but they couldn’t change it. An estate account is only valid in probate of which there was none on Kent’s estate. It is not possible to set up an estate account after the fact so check can not be cashed or deposited.

    Lance from FL
    Review Received: December 18, 2024
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    5 out of 5 people found this review helpful
    Response from Aegis

    On behalf of the Aegis family, please accept our most sincere condolences on the loss of your father in-law. Estate claims will always present a challenge if there is not a named beneficiary listed. We’re sorry for the inconvenience but happy to know that you were able to reconcile the check.

    Aegis policy: Go Ready Choice

    Once I decided to file a claim, the response with regards to the claim was prompt and forms were sent to me expeditiously.

    William from DC
    Review Received: December 15, 2024
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    3 out of 3 people found this review helpful
    Response from Aegis

    Thank you for entrusting Aegis to insure your trip to South Africa. We hope your trip left many memories. You did experience a Trip Interruption and we’re glad to hear your claim initiation went smoothly. Our records indicate your claim was submitted in early December, reviewed and adjudicated in early January.

    Hoping you will keep Aegis at the top of your list for your future travel insurance needs.

    Aegis policy: Go Ready Choice

    My claim is submitted. I’ve reached out to them, but they have not responded at all.

    Bob from FL
    Review Received: December 12, 2024
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    3 out of 3 people found this review helpful
    Aegis policy: Go Ready Choice

    Stephanne from NY
    Review Received: December 11, 2024
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    3 out of 3 people found this review helpful

    Not all of my travel expenses were covered

    Aegis policy: Go Ready Choice

    Squaremouth is an excellent venue to see a variety of coverage plans and fees. We had to cancel our trip 4 days prior to leaving due to a newly diagnosed case of colon cancer that had a sense of medical urgency. We called Aegis immediately and started our claim Nov 8 which was filed Dec 4 after meeting with the surgeon for needed signature.

    Denise from FL
    Review Received: December 5, 2024
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    4 out of 4 people found this review helpful

    Review Updated: 01/02/2025

    While filing a claim was arduous, the process seemed fair and timely.

    The claim asked for a physician tax I D number which I found unnecessary and unattainable. It did not affect the outcome of the claim.

    I would use this company again. Thank you.

    Aegis policy: Go Ready Choice

    Hard drive on my phone crashed midway through my trip & lost access to my reservations and both email accounts. I submitted a claim as I lost thousands of dollars, but phone failure was not an acceptable reason for reimbursement so I had to eat a 2-week vacation in Patagonia. The claim process was smooth but getting denied lowered my rating a little. Need to expand acceptable reasons for trip interruption/cancellation.

    Keith from PA
    Review Received: December 4, 2024
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    3 out of 3 people found this review helpful
    Aegis policy: Go Ready Choice

    CAROL from GA
    Review Received: December 3, 2024
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    2 out of 2 people found this review helpful

    Aegis compensated me for a cancelled flight after Squaremouth got involved.

    Aegis policy: Go Ready Choice

    Although I did not personally file a claim, one of the members of my traveling party of 6 ladies had to cancel before the trip began, due to a medically ordered cancellation by her doctor. At this point, she has not received her trip refund. She had submitted her lengthy required information, and then received 5-6 pages for her physician to complete. This mount of procedure is frustrating , and at this point, she is not really satisfied with her insurance purchase. I feel responsible, because I recommended Aegis to all our group. By reviews of Aegis,, I felt claims would be prompt and hassle free. Thinking for next trip, I would purchase a policy that covers" Cancel for any reason" to have a swift claim.

    Cheryl from TN
    Review Received: November 27, 2024
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    5 out of 5 people found this review helpful
    Aegis policy: Go Ready Choice

    There was no communication and no confirmation, nobody got back to me, and I'm still not sure if the trip was even covered. Horrible experience. I know who not too choose next time.

    ruby from GA
    Review Received: November 24, 2024
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    4 out of 4 people found this review helpful
    Response from Aegis

    Thank you for sharing your feedback. We’re sorry to hear about your frustration. Upon review, we see that our representative spoke with you on November 8, 2024, and followed up with an email providing instructions to send the cruise cancellation letter and new trip itinerary so we could adjust your trip dates. It’s possible our email went to your spam folder, and we apologize for any confusion.

    I also just left you a voicemail to ensure we can assist you promptly. Please don’t hesitate to contact us at 800-774-3959—we’re here to help.

    Aegis policy: Go Ready Choice

    Our experience with Aegis was 5 star all the way! We had nothing but smooth cooperation, with interpreters, coordination and a calm demeanor by everyone we came in contact with concerning our situation. I would highly recommend this company!

    Janice from OH
    Review Received: November 20, 2024
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    2 out of 3 people found this review helpful