Aegis Travel Insurance Reviews
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Overview
Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.
See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.
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“Aegis policy: Go Ready Pandemic Plus
I did file a claim. It was a bit wearisome. I didn't have the right document from Quantas (who lost my luggage) so that took awhile. Finally the insurance company accepted my documents. It took about two weeks to be reimbursed.
Gwen from IDReview Received: November 19, 2024Was this review helpful?7 out of 7 people found this review helpfulResponse from AegisWe’re sorry to learn your luggage was lost by Qantas, we understand how frustrating it is waiting on documentation that can take up to six weeks to receive. Fortunately, in your case, you received the document in a timely manner and your claim was reviewed and adjudicated within two weeks.
When booking insurance for your next trip, we hope you will consider Aegis.
“Aegis policy: Go Ready ChoiceThis was my first travel policy and it was much easier than I expected.
Robert from FLReview Received: November 17, 2024Was this review helpful?2 out of 3 people found this review helpful“Aegis policy: Go Ready ChoiceOur luggage was delayed on the inbound flight for 3 days in San Diego. I phoned the emergency hotline and was instructed what to do. I found the claims form a little confusing but did my best. Our claim number is 749788
Thanks youLinda from AZReview Received: November 16, 2024Was this review helpful?1 out of 2 people found this review helpfulResponse from AegisThank you for your review, we appreciate your feedback. We’re sorry to hear about the delayed baggage, and understand how frustrating it would be to be without your personal items, and we’re happy to know our team was helpful with next steps.
You were able to submit your claim in a timely fashion and it was reviewed and adjudicated very quickly. We hope we met your expectations and that you will consider Aegis again for your future travel insurance needs.
“Aegis policy: Go Ready ChoiceI mailed all documents on Nov. 4, 2024
Aegis General Insurance Agency, Travel & Cancellation Ins. Division.
4507 N. Front St., Suite 200
Harrisburg, PA. 1710Policy Number: 4GRCWTI2276876 (Rodd Y Suzuki)
Policy Number: 4GRCWSM2276879(Midori Suzuki)Rodd & Midori Suzuki from CAReview Received: November 14, 2024Was this review helpful?0 out of 5 people found this review helpful“Aegis policy: Go Ready ChoiceDennis from FLReview Received: November 10, 2024Was this review helpful?1 out of 1 people found this review helpfulThey emailed the claim form the day we called. We send in the requested papers they needed and 15 days later they approved the claim.
“Aegis policy: Go Ready ChoiceI contacted Aegis in reference to a damaged luggage claim and it has been a complete run-around and they do NOT take responsibilty. They want me to contact the Airline for them to resolve the issue.
Carlos from FLReview Received: November 2, 2024Was this review helpful?3 out of 3 people found this review helpfulResponse from AegisWe’re sorry to learn, Carlos, that your luggage was damaged while in the custody of the airline. We are happy to initiate a claim for you. Please understand it is necessary to provide a copy of the Property Irregularity Report issued by the airline, and its final determination. This information was shared with you when you contacted our office on October 18, 2024.
Should you have any questions or concern, please feel free to reach out to our Customer Service team at (800) 498-9540.
“Aegis policy: Go Ready ChoiceI fell and fractured my pelvis in August and had to cancel my trip. Aegis was easy to work with, they sent a claim via email to fill out and then file. I filled out my portion, had the doctor fill out his and filed the claim with Aegis. Within weeks they had responded in the affirmative and ok'd my claim.
Joan from AZReview Received: November 1, 2024Was this review helpful?11 out of 11 people found this review helpful“Aegis policy: Go Ready ChoiceA very simple process! You made this as easy as could be.
ROBERT D from MAReview Received: October 31, 2024Was this review helpful?3 out of 3 people found this review helpful“Aegis policy: Go Ready ChoiceYour agent made clear what coverage we had and made sure we understood what was covered. It was easy to bind coverage.
George from FLReview Received: October 25, 2024Was this review helpful?4 out of 4 people found this review helpful“Aegis policy: Go Ready ChoiceStella from UTReview Received: October 25, 2024Was this review helpful?1 out of 1 people found this review helpfulI two different messages about the type of evidence they required. One customer rep said they just needed a letter from the ***. Another said we needed the *** to sign their form. We spent many hours and had to visit our primary care physician twice to complete it. I also wish the company had a way to fill out the paperwork online.