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Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.
See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.
Filed Claim #746985
Via Fax to 866-551-1704
Thank you for your review. Your claim submission was received, reviewed and properly adjudicated. We hope we met your expectations and look forward serving you again.
When I got an agent who was experienced the process went smoothly
Filed a claim days ago and received no confirmation
Review Updated: 10/10/2024
Total lack of communication between the various departments.
Everything was fine.
Welcome home, we hope your trip was memorable. We’d like to thank you for your review, we appreciate your feedback, and hope you will consider Aegis for your future travel insurance needs.
I submitted a claim to the Zurich Travel assist address in Schaumburg, IL on August 2, 2024. I received notice from my postal receipt that the package was received on August 5. On August 15 I called the 833-515-3323 service team number. I spoke with a representative (Lana) who gave the information that they don't notify upon receipt of a claim. She provided me with the claim number (743940), and indicated that all looked good, nothing was missing, and that my claim was in finalization. I would receive an email when payment was being processed.
Today, August 30, as I had not received any word, I called the Zurich serivce number again. The representative I spoke with (Kevin) indicated that information provided previously was not accurate. My claim was sent to claim review on August 12th, and NOTHING FURTHER had been done! As the call was supposedly being recorded, I provided a comment about my total disatisfaction - 25 days after receipt annd nothing had been done! Poor customer service!Kevin indicated he was sneding a notice to the claims review area requesting to escalate my claim. After hanging up, I also sent an email to the claims@zurichtravelassist.com address.
The total claim is for $457.83! So very modest. If this is how Zurich/Aegis handles such a claim, I would hate to wonder what they do with something more substantial. If you can put a bit of fire to their processing, it would be appreciated. I certainly will not consider Aegis/Zurich for any future travel insurance needs.
Thank you for your feedback. We’re sorry our claims process didn’t meet your expectations and appreciate you sharing your experience. We’re actively making improvements to provide a more seamless and efficient process.
To enhance our service, Aegis is upgrading our claims processing for Zurich plans to a different office with greater capabilities. In addition to the traditional claim methods of phone, email, & fax, we’ll now provide mobile phone intake, snapping pictures of any backup documentation, & instant payment by ACH following approval.
We appreciate your business and hope to earn your trust again with a smoother, more convenient claims experience
Responsive and helpful so far. A claim was submitted right away for the full amount of the trip, which had to be cancelled due to weather that prevented the charter flight (part of the trip cost) from operating for several days.
Review Updated: 09/27/2024
Aegis responded at once and gave me a list of documents needed. I then worked directly with Zurich to fill out claim form and submit everything. I received the check for the full amount today. It could not have been smoother or quicker!
Aegis was super helpful!
It is too soon to offer more comments. You advised us to work with airlines for our delayed (21 days, and still not all here) baggage. We have answered their questions and sent them our receipts . I especially appreciate being able to talk to a person at Aegis.
no concerns. would use again
Thank you for your feedback. We appreciate your trust in Aegis and look forward to assisting you again on your future travels!
They were great about changing dates due to flight changes and adding countries we would be traveling to before we traveled.