Aegis Travel Insurance Reviews
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Overview
Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.
See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.
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“Aegis policy: Go Ready Choice
Unfortunately, we had to cancel our trip. We are in the process of filing a claim.
Noelle from PAReview Received: October 22, 2024Was this review helpful?0 out of 0 people found this review helpful“Aegis policy: Go Ready ChoiceAegis 24 hour assistance was very responsive in opening my claim and sending me the claim form.
Louann from COReview Received: October 17, 2024Was this review helpful?0 out of 0 people found this review helpfulReview Updated: 11/25/2024
Throughout the claim process, Customer Service was very responsive and pleasant to work with.
“Aegis policy: Go Ready ChoiceAppreciated
1) the ease of comparing different companies and policies.
2) the professional knowledge and help of Squaremouth service reps.Anonymous from COReview Received: October 13, 2024Was this review helpful?2 out of 2 people found this review helpful“Aegis policy: Go Ready ChoicePurchase of the policy was straight forward and easy and the policy was very competitively priced. Assuming the claim process goes smoothly I will be a return customer.
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Alex from AZReview Received: October 13, 2024Was this review helpful?3 out of 4 people found this review helpful“Aegis policy: Go Ready ChoiceThe filing procedure was clear and somewhat tedious, but the claims department staff at Zurich were consistently helpful, informative and professional throughout the filing and claim review period. They were also accessible by phone. That facilitated what turned out to be a more comprehensive and drawn out review than we had expected. We are pleased with the outcome though so we offer our special thanks to them.
Gregory from CTReview Received: October 12, 2024Was this review helpful?7 out of 7 people found this review helpfulResponse from AegisWe appreciate your feedback, Joseph . We take our claims review process seriously and are sorry you found the process to be tedious. We're pleased though, that the adjusters were able to assist and ultimately adjudicate your claim to your satisfaction. We hope you will consider Aegis once again for your future Travel Insurance needs
“Aegis policy: Go Ready Choicetwo days before departure I realized I had not changed the trip dates on the policy to include an extra day I had added when finalizing my flights. I emailed the company after regular business hours and within minutes received a response and correction of the trip dates on my policy.
Nancy from NCReview Received: October 11, 2024Was this review helpful?3 out of 3 people found this review helpful“Aegis policy: Go Ready ChoiceMy wife and I got badly delayed in our Europe trip because the crowd strike microsoft outage, and had to buy a same day train from Amsterdam to London to catch my bother wedding. Its cost us $900, and insurance isnt covering it because in the small print they list out reasons that they will offer a claim (eg. mechanical breakdown, weather, strike, FAA mandate, etc.) , and they are saying that crowdstrike outage doesn't fall into one of those categories. My wife and I cannot just afford to pay $900. This is wrong. We purchased travel insurance for this exact scenario and they are finding a loophole to wriggle out of it. It is unjust and we feel helpless unless we take this to a legal battle.
Samuel from AZReview Received: October 7, 2024Was this review helpful?19 out of 20 people found this review helpful“Aegis policy: Go Ready ChoiceI am waiting for response to filing a claim.
Hans from TXReview Received: October 6, 2024Was this review helpful?0 out of 4 people found this review helpfulReview Updated: 01/25/2025
Zurich Travel Assist asked for additional information which I provided. In their last email, they asked for more information and at the same time denied my claim. If I was not eligible for compensation, why did they ask for additional information twice? They closed the claim before I was able to provide the additional information they requested. Apparently there were two or more persons working on tis claim who did not communicate with each other, hence the conflicting responses. I believe that I have valid claim for two missed trips due to bad weather. Because of their conflciting actions in processing this claim and their denial of compensation, this company should be removed from your website.
“Aegis policy: Go Ready Pandemic Plusnone
alberto from CAReview Received: October 5, 2024Was this review helpful?1 out of 2 people found this review helpfulReview Updated: 11/02/2024
responsive and clear of documents needed. No hassles
Response from AegisThank you for your ratings, we appreciate your feedback. We hope we exceeded your expectations with the claim process. Our records indicate your claim was received on September 10, reviewed and adjudicated on October 16. We hope you will consider Aegis once again for your future travel insurance needs.
“Aegis policy: Go Ready ChoiceHaving coverage with aegis gave us peace of mind while on our trip.
Christine from NJReview Received: October 2, 2024Was this review helpful?0 out of 1 people found this review helpful
Last updated: June 26, 2026