Aegis Travel Insurance Reviews
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Overview
Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.
See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.
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“Aegis policy: Go Ready Pandemic Plus
I had to change coverage day and they were very helpful!
Alyssa from NJReview Received: August 19, 2024Was this review helpful?1 out of 2 people found this review helpful“Aegis policy: Go Ready ChoiceI felt very secure knowing that my luggage and I were well protected.
Single traveler from SCReview Received: August 17, 2024Was this review helpful?0 out of 3 people found this review helpful“Aegis policy: Go Ready Pandemic PlusGetting the Aegis policy thru Squaremouth was easy. Increasing coverage amount thru Aegis customer service was easy. Filed claim via email. Hopefully they will process claim and pay quickly.
Howard from CAReview Received: August 15, 2024Was this review helpful?0 out of 2 people found this review helpfulResponse from AegisThank you for your review, we’re glad to know you found the process of securing insurance and policy modification easy. Your claim was initiated and once all the supporting documents were received, a proper review and adjudication was completed.
We hope you will consider Aegis again, for your future travel insurance needs.
“Aegis policy: Go Ready ChoiceMy iPad and camera were lost in security check in Vienna airport.’
I didn’t contact Aegis about it but contacted the airport myself from the U.K.
I paid the 30 euros to airport lost property to release the items to Mail Boxes Etc - the approved courier - to ship them back to the U.S. for 180 euros.
I did contact Aegis to see if shipping charges were covered by the insurance but was informed but was told they would not be covered.Heather from PAReview Received: August 14, 2024Was this review helpful?2 out of 3 people found this review helpfulResponse from AegisThank you for your review and for providing feedback regarding your lost items while traveling through security at the Vienna airport. We understand how upsetting this would be and are happy to learn that your items were located and returned to you in the United States. Unfortunately, this policy nor most travel insurance policy’s do not provide coverage to ship lost and located items back to their owners.
“Aegis policy: Go Ready ChoiceGathering documents to support claim.
Had to leave early because of illness.Frances from TXReview Received: August 12, 2024Was this review helpful?0 out of 2 people found this review helpfulResponse from AegisThank you for your review. We see proof of loss claim forms were emailed to you on July 30. Should you have any questions or need assistance in their completion, feel free to contact our team, they will be happy to help.
Once the documents have been submitted, the review process is approximately 15 business days.
“Aegis policy: Go Ready ChoiceGreat people, great customer service, professional and knowledgeable.
Mila from SCReview Received: August 12, 2024Was this review helpful?5 out of 6 people found this review helpfulReview Updated: 09/17/2024
I thought that I will be reimbursed for the hotels stay that I was never able to use yet billed for because of the inability of the carrier to get us to our destination on time.
We will never ever use your service or Zurich service again.“Aegis policy: Go Ready ChoiceSo far so good. check back to see if I got my money back.
Wendy from CAReview Received: August 10, 2024Was this review helpful?0 out of 1 people found this review helpful“Aegis policy: Go Ready ChoiceWhen I contacted, it was with Zurich's Claim Center, not Aegis and that person was responsive.
Since I have filed a claim I am waiting to hear back. One thing that left me puzzled was the lack or reply about any confirmation of having received documentation and claim materials.
Let's see how this plays out.
Magnus from WAReview Received: August 7, 2024Was this review helpful?2 out of 2 people found this review helpfulResponse from AegisThank you for your review. We reached out to you yesterday and left a voicemail to let you know that your adjuster is currently reviewing your claim documents. We also provided our contact information for any questions you might have. If you need any help or have additional questions, please feel free to reach out to us. We’re here to assist you and ensure everything goes smoothly!
“Aegis policy: Go Ready ChoiceN/A
Dorothea from PAReview Received: August 7, 2024Was this review helpful?0 out of 0 people found this review helpful“Aegis policy: Go Ready ChoiceNot having an online site to file claims is cumbersome and outdated. The process of calling an agent who then has to walk you through the process verbally, then submit things to an email address followed by waiting for several days before you even get a claim number is exasperating. This will be followed by a several week wait u til you find out if more information is needed or if the claim is approved/denied. I may use squaremouth again, but there is a very low likelihood that I will purchase a policy from Aegis.
Richard from NCReview Received: August 3, 2024Was this review helpful?14 out of 14 people found this review helpfulResponse from AegisThank you for your feedback. We’re sorry our claims process didn’t meet your expectations and appreciate you sharing your experience. We’re actively making improvements to provide a more seamless and efficient process.
To enhance our service, Aegis is upgrading our claims processing for Zurich plans to a different office with greater capabilities. In addition to the traditional claim methods of phone, email, & fax, we’ll now provide mobile phone intake, snapping pictures of any backup documentation, & instant payment by ACH following approval.
We appreciate your business and hope to earn your trust again with a smoother, more convenient claims experience