Compare Aegis Plans in Just A Few Simple Steps
Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.
See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.
Never heard from company after I contacted them.
It was easy to obtain and as it is insurance, I had it for emergencies that I never needed it.
I contacted customer. service to change arrival at home dates. Easily done!
We had to cancer our trip because of an unexpected cancer diagnosis. I was very unhappy that I was refused any refund and useless insurance was kept in force, essentially stealing a significant amount of our money.
We’re sorry you had to cancel your trip due to an unexpected medical emergency. When filing a claim of reimbursement consideration proper supporting documentation, in addition to proof of loss claim forms are required, this includes notice from your treating physician.
Once these documents were submitted there was a delay in response from your treating physician. Upon making contact the information which was needed was well received and proper adjudication followed.
We apologize for any frustration this caused you and are wishing you good health.
It was a little difficult to just to buy the medical where I had to get someone on the phone. Otherwise all was good.
I emailed Aegis on 6/3 for assistance with making a claim, and received the following message: "This is to confirm that your email was received, please allow ten business days for new claim notification documents to be processed."
I also attempted to call their customer service number, but the phone rang for over an hour before I had to hang up.
Today is 6/8 and I have yet to hear back from Aegis. I also have yet to submit any documents, and do not have any instruction on how to do so either.
Thank you for your review, we appreciate your feedback. Our records indicate we had responded to your inquiry both by voice mail and email. You had been in meetings and were unable to respond.
Once we knew the reason for your delay and you were able to provide the supporting documents the claim was properly reviewed and adjudicated.
We hope you will consider Aegis again, for your future travel insurance needs.
Too expensive
We’re sorry to hear that you found this policy to be “too expensive.” Unfortunately, travel insurance pricing is based on Age & Trip Cost so those rates are only going in one direction for all of us. Should you decide to purchase travel insurance again in the future, please be aware that the plan you chose (Go Ready Choice) is one of the least expensive in the entire industry (particularly for your age bracket). We’re confident you’ll find that to be true should you shop again.
My son had a college final that was scheduled for the day we were leaving. I had to change his flight to adjust for this. The insurance didn’t cover the price change.
Thank you for your feedback, we’re sorry the policy did not provide coverage for the situation you described, an Interruption to your departure due to your son’s academic finals. You can find the list of Other Covered Reasons in the Schedule of Benefits.
We hope he did well on his exams and you were able to enjoy your holiday.
At the last minute I decided to extend my trip by five days. I called Aegis to inform them of this, and they immediately said that would be no problem and they would just change the dates of the policy. When I asked how much extra I would have to pay, they said there would be no extra charge at all. I give that service five stars, for sure!!!!
I had booked a cruise on American queen voyages and about three weeks before the the cruise the company went into a chapter 11 bankruptcy.
It will be a while before I get my deposit back, if ever.