Compare Aegis Plans in Just A Few Simple Steps
Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.
See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.
I have a medical claim for about $275. My primary is medicar and I have a supplement with Cigna. I know medicare will not cover this expense and I doubt that Cigna will. But the claims department told me that this is a secondary insurance and I must submit to my primary insurance first.
Felt safe
will use them again, reasonably priced good coverage and helpful agent
One of the phone numbers for Aegis just rang and rang...no answer. Finally called a different one and able to talk to a real person who was able to help me. From there on was a good experience
Thank you for taking the time to post your review, we always appreciate the feedback. We have checked our phone records and do see three calls on March 11 all were answered within 11 seconds and were for 9, 5 and 13 minutes in duration. We are happy to know that you were able to get your questions answered and a claim initiated.
We would like to investigate which number you dialed that rang without an answer. We’ve left our contact information on your voicemail so you may share this information.
Should you have any questions or concerns, please feel free to contact our team at (800) 498-9540.
I didn't know I needed to file a medical claim with my Medicare supplement carrier before Aegis would consider my claim for medical expenses incurred on my trip to South America.
Thank you for taking the time to post your review. The Choice Plan as noted is Secondary in Medical Coverage to your own Primary Medical Insurance (Medicare in your instance). This information is noted on the policy documents you received on the Summary of Benefits, and on page 13 of the Schedule of Benefits. In addition, on the SquareMouth page when comparing the competitors plans, it is noted as well, with a Help Text blurb which describes the difference between Primary and Secondary coverages.
Once your claim is settled with your primary provider, you may submit the balance to be considered for reimbursement through our team of adjusters. We hope this process isn’t too inconvenient & should you have any questions or concerns, please reach out to our team at 800.498.9540. You might be pleased to know that we’re in the process of converting this plan to include Primary Medical coverage which hopefully you’ll consider for your next trip.
Trip cancellation is 100% covered? No, not at all. You need to be up front and not hiding in the fine print what trip cancellation really means. Trafalgar cancelled my trip yet I was not covered.
Like all insurance providers, our claims process is audited for compliance reasons & required to adhere to specific covered reasons outlined in our policy documents. Our Description of Coverage provides a comprehensive list of these reasons, allowing clients to review them both before and after purchasing a plan. This includes the added assurance of a Free Look Period that affords a 100% premium refund if the insured is unhappy with the coverage.
While Grace's cancellation reason did not fall within the covered criteria, we hope she understands that a Tour Operator canceling the excursion due to a lack of signups is not something that nearly any travel insurance policy covers. Thankfully, we were pleased to offer her a policy extension so she can insure a future trip without losing her premium (which is not something all insurers provide). We sincerely appreciate Grace's feedback and value her continued support as a valuable customer.
Squaremouth and Aegis used a loop hole to avoid paying me. When I attempted to address their concerns, they offered me no support or help to get reimbursed. Do not use either of them!
Thank you for your feedback and we’re sorry you were disappointed with the service that was provided. We strive for excellence and accept the opportunity to improve. We note you had contacted our office soon after your trip had commenced, indicating your return flights were canceled and you did not know the reason why. In order to determine possible coverage, the reason for the cancelled flights is necessary. Without this information upfront, you would need to pay out of pocket, and file a claim for reimbursement consideration upon your return.
We did reach out to you to discuss your review and you did advise there was a schedule change that you were not aware of until you checked in for your outbound flight. This affected your return. You had a connecting flight and overnight hotel stay in Lisbon that you did not want to miss, therefore booked new flights. You encountered additional out of pocket expenses for which you would like to be reimbursed. You were advised if you feel you have a valid claim, to forward the supporting documents and we will initiate a claim for consideration. Once these documents are received, we will forward the proof of loss claim forms to continue the process.
Should you have any questions or concerns, please feel free to contact our team at (855) 277-4587 (Press 2).
Easy
Helpful
Professional
Due to a medical diagnosis I had to cancel the cruise, which I did on March 11. I still have not received my refund, however my travel mate received her refund from Global 2 weeks ago. I see no reason for this delay and would never recommend Aegis to anyone. Please see what you can do to expedite my refund. I was so looking forward to that cruise but it just couldn't happen.
I submitted all the paperwork they requested so I see no reason for the delay. It is a legitimate claim. Stage 4 bone cancer is no joke!
Respectfully,
Janet Deardorff
We’re very sorry for the medical diagnosis which was the reason for your Trip Cancellation. With the tracking number you recently provided, it was discovered the parcel you sent us was addressed to the wrong address. It was now able to be retrieved and we have requested an expeditious review and adjudication.
We are very sorry for what you are going through and will do our best to see the claim is adjudicated as quickly as possible. Should you have any questions or concerns, please feel free to contact our team at (800) 498-9540.
I have purchased travel insurance each time I purchase a vacation, and have never had a need to file a claim.
This time, I was actually the victim of a theft of one item of personal property, my sunglasses. I filed a report with the cruise line and a thorough investigation was conducted.
Once I returned home, I double checked my coverage for baggage and personal effects and the policy states:
We will reimburse the Insured for a Baggage and Personal Effects Benefit, for direct loss, theft, damage or
destruction of his/her Baggage, Personal Effects, passports or visas during a Covered Trip, up to the
corresponding Maximum Covered Amount per Insured shown in the Schedule.
I read the exclusions that were on page 25 of 29. There is a paragraph excluding artificial limbs and prosthetic devices, etc. which I only skimmed as I did not think sunglasses would be in that category.
I submitted a claim yesterday and promptly received a denial stating indeed my sunglasses were not covered as follows:
artificial limbs or other prosthetic devices, artificial teeth, dental bridges, dentures, dental braces,
retainers or other orthodontic devices, hearing ****, any type of eyeglasses, sunglasses or contact
lenses;
I don't know how I possibly missed reading this one word in a 29 page document, but I did.
I realize this is not a claim for a large amount, I just find it frustrating that something so commonly used by most people would be excluded and the exclusion buried along with artificial medical devices.
We’re sorry to hear that the insured was not happy that sunglasses are excluded from the Baggage & Personal Effects benefit. We can assure you that this exclusion is not unique to this policy or our company. You’ll find eyeglasses and sunglasses excluded from almost every travel insurance policy sold in this country. We remain at the insured’s disposal should they have any additional questions & would certainly have informed her of this exclusion should she had inquired at the time of purchase.