Aegis Travel Insurance Reviews
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Overview
Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.
See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.
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“Aegis policy: Go Ready Choice
I am waiting for response to filing a claim.
Hans from TXReview Received: October 6, 2024Was this review helpful?0 out of 4 people found this review helpfulReview Updated: 01/25/2025
Zurich Travel Assist asked for additional information which I provided. In their last email, they asked for more information and at the same time denied my claim. If I was not eligible for compensation, why did they ask for additional information twice? They closed the claim before I was able to provide the additional information they requested. Apparently there were two or more persons working on tis claim who did not communicate with each other, hence the conflicting responses. I believe that I have valid claim for two missed trips due to bad weather. Because of their conflciting actions in processing this claim and their denial of compensation, this company should be removed from your website.
“Aegis policy: Go Ready Pandemic Plusnone
alberto from CAReview Received: October 5, 2024Was this review helpful?1 out of 2 people found this review helpfulReview Updated: 11/02/2024
responsive and clear of documents needed. No hassles
Response from AegisThank you for your ratings, we appreciate your feedback. We hope we exceeded your expectations with the claim process. Our records indicate your claim was received on September 10, reviewed and adjudicated on October 16. We hope you will consider Aegis once again for your future travel insurance needs.
“Aegis policy: Go Ready ChoiceHaving coverage with aegis gave us peace of mind while on our trip.
Christine from NJReview Received: October 2, 2024Was this review helpful?0 out of 1 people found this review helpful“Aegis policy: Go Ready ChoiceWorking through Squaremouth made it fast, simple and convenient to find the policy that best met our needs, both in terms of coverage AND price. Saved time and eliminated frustration. I've used Squaremouth before and will again for my travel insurance needs.
George from NYReview Received: October 2, 2024Was this review helpful?2 out of 3 people found this review helpful“Aegis policy: Go Ready ChoiceI had to cancel my trip because I contracted COVID. I have sent all the necessary documents and completed the form required, and am now waiting for my full refund.
If there is anything you can do to expedite my refund, I would greatly appreciate this.
Paula from MAReview Received: September 29, 2024Was this review helpful?1 out of 2 people found this review helpful“Aegis policy: Go Ready ChoiceSo far everything seems fine. I would greatly appreciate assistance contacting airlines and cruise lines for refunds as I was told was required prior to starting a claim. This has been the major blocker in filing a claim with Aegis. Hopefully I'll be able to update after making the claim with my experience afterwards. Apart from that though, customer service has been solid.
Thomas from TXReview Received: September 24, 2024Was this review helpful?0 out of 1 people found this review helpfulResponse from AegisThank you for your review, we appreciate your feedback. We were able to reach out to you and offer our assistance with the claim process. Final documentation was recently received and is currently in queue for review.
Should you have any questions or concerns please feel free to contact me at 800.498.9540.
“Aegis policy: Go Ready ChoiceFiled Claim #746985
Via Fax to 866-551-1704Carol from FLReview Received: September 22, 2024Was this review helpful?0 out of 1 people found this review helpfulResponse from AegisThank you for your review. Your claim submission was received, reviewed and properly adjudicated. We hope we met your expectations and look forward serving you again.
“Aegis policy: Go Ready ChoiceJulianna from SCReview Received: September 15, 2024Was this review helpful?1 out of 1 people found this review helpfulWhen I got an agent who was experienced the process went smoothly
“Aegis policy: Go Ready ChoiceFiled a claim days ago and received no confirmation
Barry from CAReview Received: September 12, 2024Was this review helpful?8 out of 10 people found this review helpfulReview Updated: 10/10/2024
Total lack of communication between the various departments.
“Aegis policy: Go Ready ChoiceEverything was fine.
SHELDON from VAReview Received: September 2, 2024Was this review helpful?0 out of 5 people found this review helpfulResponse from AegisWelcome home, we hope your trip was memorable. We’d like to thank you for your review, we appreciate your feedback, and hope you will consider Aegis for your future travel insurance needs.
Last updated: September 22, 2026