Compare Aegis Plans in Just A Few Simple Steps
Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.
See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.
We purchased a “cancel for any reason” policy. Several months prior to the departure date of the trip, the tour company cancelled the trip.
I contacted an agent to file a claim and was told what information they required which I supplied in the form of a letter from the tour company.
I have sent the information twice because there was no response to the first submission, neither has there been a response on the second submission.
Not satisfied with customer service under these circumstances.
On March 13, 2024, Elena contacted us by phone, notifying us of the cancellation of her trip by the travel supplier. We instructed her to send supporting documentation via email. Unfortunately, her initial email, which came to us without any content, inadvertently ended up in our junk folder, leading to us not receiving it. Despite her subsequent attempt on April 3, 2024, which also ended up in the junk folder, we were unaware of the oversight until April 28, 2024, when SquareMouth brought it to our attention.
We immediately reached out to Elena via email and voicemail to apologize for the inconvenience. We sincerely appreciate Elena's patience throughout this process. A refund check is now being issued to her, and her policy has been canceled as per her original request. We value Elena as a customer and thank her for her understanding.
I became extremely ill in India. I had to cut my trip short and I had to scrape together the money to purchase a business class ticket (because I was so sick that I had to lie down flat, and fly back to the USA. I am now trying to file a claim and be reimbursed for at least some of my loss, but I am stonewalled and put off by your claims agent.
We thank Mr. Morrill for his feedback and are sorry to learn of the challenges he had while in India and his unplanned early return. We’ve noted there had been email and phone contact regarding initiating a Trip Interruption claim and possible Medical Expenses. Proof of loss claim forms had been emailed, but had not been returned. The claim has since been closed due to lack of documentation. Should you wish to pursue the claim, please submit the completed proof of loss claim forms along with the requested supporting documents.
Should you have any questions or concerns, please call our office at (800) 498-9540.
Trip was cancelled due to husband’s illness. Filed a claim for nonrefundable deposit which was received. Thanks you.
We’re sorry you had to cancel your trip due to your husband’s illness and hope he is on the road to recovery. We’re happy to hear your experience with the claims process was positive and appreciate you taking the time to let us know you’ve received your settlement. We hope you will consider Aegis again for your future travel insurance needs.
Purchased insurance easily on-line, but happily did not need to use it.
Welcome home and thank you for your review. We’re happy to hear you are pleased with the purchase process and hope you will consider us again for your future travel insurance needs.
I attempted to make a claim. They indicated that they would send me paperwork to complete the claim. I have not received any paperwork.
My contact with Aegis at the time I received medical care was quick and pleasant. At that time, I was advised to submit the paperwork for my claim after my return to the US, which was in 3 days. I did submit all the paperwork for my claim on April 3. I have yet to hear back from them, so I can't speak to how well they handle claims as yet.
Welcome home! We’re sorry to hear you needed to seek medical attention while on holiday, but happy to hear your experience with our team was quick and pleasant.
Your supporting documents have been received and attached to your file. A proof of loss claim form has been emailed to you. Please complete, remember to sign and date and return the document. Once received you will be assigned to a licensed adjuster who will then review and adjudicate your case.
Should you have any questions completing the form, please feel free to contact our team and we will be happy to assist.
I cannot believe that mental health illness with complete diagnosis is not considered a legitimate reason for cancellation of a trip and covered by your company.
Dana, we understand your frustration with mental health being an exclusion. However, please note that this is a standard exclusion across the entire travel insurance industry and not something specific to our company.
Good experience. Had to change ending date, my missttake. Took 2 tries but all agents were helpful and prompt
Robertson contacted us on 2/6/24 to change his trip dates. We processed his request right away, regrettably, the policy documents were initially missed. However, upon Robertson's follow-up call a few minutes later, we quickly resent the policy documents. We value Robertson as our customer and thank him for sharing his experience with us.
Since we did not need to file a claim, we are unable to rate Aegis. Buying the policy was comparable to buying any other policy and involved a significant amount of time to read all the details. It was somewhat helpful to speak to a representative in person.
Thank you for the opportunity to serve you, and we hope you will consider Aegis again, for your future travel insurance needs.
I am trying to make a claim because the day before I was leaving on vacation. I had open heart surgery so we were not able to go.
I have heard from GS and two other companies and nobody still has contacted me although they said they would not sure what to do as I have sent you all my documentation. Please get back to me 812-744-3848 Craig E Beckley.