Overview

Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.

Trips Protected
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SINCE 2013
77,366
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AVG. MONTH
506
Total Reviews
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SINCE 2013
1,432
Detailed Rating
Customer Service Before Trip
4.21/5
Customer Service During Trip
3.45/5
Customer Service During Claim
3.36/5

See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.09 (1,432 reviews)

Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.

  • 5
    804
  • 4
    281
  • 3
    169
  • 2
    73
  • 1
    105
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  • Aegis policy: Go Ready Choice

    Outstanding service and response to my inquiry about policy terms.

    Jonathan from SD
    Review Received: July 9, 2024
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    1 out of 2 people found this review helpful
    Aegis policy: Go Ready Trip Cancellation

    The insurance was very confusing. I didn't realize I purchased insurance only if our trip never started. I had to go home from our trip after a few days do to illness.
    I will never buy insurance again. This was my first and last time doing so!!

    GB from NH
    Review Received: July 6, 2024
    Was this review helpful?
    9 out of 9 people found this review helpful
    Response from Aegis

    Thank you for sharing your feedback with us. We understand that insurance details can sometimes be confusing, and we sincerely regret any misunderstanding regarding the coverage you purchased.

    Unfortunately, the policy you purchased was our trip cancellation product, specifically designed to protect against events that prevent you from starting your trip. For situations where your trip is cut short after it has begun, our comprehensive products include both trip cancellation and trip interruption coverage, along with a range of additional benefits. We are committed to providing clear and detailed information about our products to ensure our customers can make informed decisions. If you reconsider purchasing insurance in the future, please don't hesitate to contact us directly so we can assist you in selecting the best product that aligns with your needs.

    Aegis policy: Go Ready Choice

    Travis from TX
    Review Received: July 3, 2024
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    2 out of 2 people found this review helpful

    Claim for delayed baggage required a lot of evidence and receipts that I was not able to obtain at the time the delay occurred.

    Aegis policy: Go Ready Choice

    Fairly easy to purchase and decent price. Fortunately, did not need to use.

    Roberta from AZ
    Review Received: June 30, 2024
    Was this review helpful?
    1 out of 2 people found this review helpful
    Response from Aegis

    Thank you for sharing your experience! We're happy to hear that you found our travel insurance easy to purchase and reasonably priced. It's great to know you didn't need to use it, but rest assured, we're always here to assist you if ever needed.

    Aegis policy: Go Ready Choice

    I have been using SquareMouth for several travel insurance trips. First time using Aegis and they were wonderful - made recommendations, answered my questions, and were not pushy at all. Will use them again.

    Laura from FL
    Review Received: June 28, 2024
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    4 out of 5 people found this review helpful
    Aegis policy: Go Ready Pandemic Plus

    I’m I do not want to be bothered hearing out reviews as long as everything has been OK. It was.

    Janet from FL
    Review Received: June 27, 2024
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    0 out of 0 people found this review helpful
    Aegis policy: Go Ready Choice

    In the middle of the claim. We will see how it goes through the process.

    Darrell from CA
    Review Received: June 25, 2024
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    0 out of 5 people found this review helpful
    Aegis policy: Go Ready Choice

    Ruth from TX
    Review Received: June 20, 2024
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    4 out of 6 people found this review helpful

    Never heard from company after I contacted them.

    Aegis policy: Go Ready Choice

    It was easy to obtain and as it is insurance, I had it for emergencies that I never needed it.

    Kenneth from AZ
    Review Received: June 16, 2024
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    3 out of 5 people found this review helpful
    Aegis policy: Go Ready Choice

    I contacted customer. service to change arrival at home dates. Easily done!

    Cheryl from TN
    Review Received: June 13, 2024
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    3 out of 5 people found this review helpful