Overview

Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.

Trips Protected
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SINCE 2013
78,381
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AVG. MONTH
553
Total Reviews
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SINCE 2013
1,446
Detailed Rating
Customer Service Before Trip
4.21/5
Customer Service During Trip
3.46/5
Customer Service During Claim
3.35/5

See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.09 (1,446 reviews)

Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.

  • 5
    813
  • 4
    285
  • 3
    169
  • 2
    73
  • 1
    106
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  • Aegis policy: Go Ready Choice

    I have been using SquareMouth for several travel insurance trips. First time using Aegis and they were wonderful - made recommendations, answered my questions, and were not pushy at all. Will use them again.

    Laura from FL
    Review Received: June 28, 2024
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    4 out of 5 people found this review helpful
    Aegis policy: Go Ready Pandemic Plus

    I’m I do not want to be bothered hearing out reviews as long as everything has been OK. It was.

    Janet from FL
    Review Received: June 27, 2024
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    0 out of 0 people found this review helpful
    Aegis policy: Go Ready Choice

    In the middle of the claim. We will see how it goes through the process.

    Darrell from CA
    Review Received: June 25, 2024
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    0 out of 5 people found this review helpful
    Aegis policy: Go Ready Choice

    Ruth from TX
    Review Received: June 20, 2024
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    4 out of 6 people found this review helpful

    Never heard from company after I contacted them.

    Aegis policy: Go Ready Choice

    It was easy to obtain and as it is insurance, I had it for emergencies that I never needed it.

    Kenneth from AZ
    Review Received: June 16, 2024
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    3 out of 5 people found this review helpful
    Aegis policy: Go Ready Choice

    I contacted customer. service to change arrival at home dates. Easily done!

    Cheryl from TN
    Review Received: June 13, 2024
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    3 out of 5 people found this review helpful
    Aegis policy: Go Ready Pandemic Plus

    We had to cancer our trip because of an unexpected cancer diagnosis. I was very unhappy that I was refused any refund and useless insurance was kept in force, essentially stealing a significant amount of our money.

    Richard from WA
    Review Received: June 10, 2024
    Was this review helpful?
    16 out of 18 people found this review helpful
    Response from Aegis

    We’re sorry you had to cancel your trip due to an unexpected medical emergency. When filing a claim of reimbursement consideration proper supporting documentation, in addition to proof of loss claim forms are required, this includes notice from your treating physician.

    Once these documents were submitted there was a delay in response from your treating physician. Upon making contact the information which was needed was well received and proper adjudication followed.

    We apologize for any frustration this caused you and are wishing you good health.

    Aegis policy: Go Ready Choice

    It was a little difficult to just to buy the medical where I had to get someone on the phone. Otherwise all was good.

    Zachary from LA
    Review Received: June 10, 2024
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    3 out of 3 people found this review helpful
    Aegis policy: Go Ready Choice

    I emailed Aegis on 6/3 for assistance with making a claim, and received the following message: "This is to confirm that your email was received, please allow ten business days for new claim notification documents to be processed."

    I also attempted to call their customer service number, but the phone rang for over an hour before I had to hang up.

    Today is 6/8 and I have yet to hear back from Aegis. I also have yet to submit any documents, and do not have any instruction on how to do so either.

    Janet from VA
    Review Received: June 8, 2024
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    29 out of 31 people found this review helpful
    Response from Aegis

    Thank you for your review, we appreciate your feedback. Our records indicate we had responded to your inquiry both by voice mail and email. You had been in meetings and were unable to respond.

    Once we knew the reason for your delay and you were able to provide the supporting documents the claim was properly reviewed and adjudicated.

    We hope you will consider Aegis again, for your future travel insurance needs.

    Aegis policy: Go Ready Choice

    Too expensive

    MS from HI
    Review Received: June 5, 2024
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    1 out of 1 people found this review helpful
    Response from Aegis

    We’re sorry to hear that you found this policy to be “too expensive.” Unfortunately, travel insurance pricing is based on Age & Trip Cost so those rates are only going in one direction for all of us. Should you decide to purchase travel insurance again in the future, please be aware that the plan you chose (Go Ready Choice) is one of the least expensive in the entire industry (particularly for your age bracket). We’re confident you’ll find that to be true should you shop again.

Last updated: June 27, 2026