Aegis Travel Insurance Reviews

Have provided all requested information and awaiting a response. Info was provided about a week ago.

Very cooperative in allowing me to move insurance to another cruise when illness forced me to cancel the initial cruise. High marks for customer sensitivity.

east to get policy
did not require use of the insurance but wanted the safety of having insurance on a trip
Thanks for your services

Airline issued a credit that won't expire until next February. If we are unable to use that credit, Aegis says that they will reopen the claim and indicates it will reimburse us for the full airline fare ($3007).

The claim has been filed on 7/22/25. Today is 9/10/25. It takes too long for Aegis to settle the claim. When I called Aegis, the representative said by the end of August it will be completed. However, they ask for more receipts each time. They do not review all the documentation carefully. The first time Aegis asked for Celebrity cruise cancellation documentation. But they were already included in the initial claim document.

I feel that Aegis is dragging their time to pay the claim.

My trip was canceled, when I reached out to see what if any options I had I was provided informaiton from the phone rep. When I submitted the requested information via email, the email responses accused me of lying, and they were rude in the interactions. I will never uitilze Aegis for trip needs again. The Squaremouth process was great however the providers via the site were not.

Due to overload it is taking longer to review the claim.

The 24 hour line was unable to help with anything but medical emergencies; as a result I was unable to get my questions during the relevant time period. This was a bit disappointing as I had purchased a similar policy from Trawick International via Squaremouth in 2022 whose 24 hour line was able to assist and confirm some details pertaining to my policy coverage at a critical time during that trip.

I emailed a claim in last week! Haven’t heard anything back yet!!!