Aegis Travel Insurance Reviews
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Overview
Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.
See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.
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“Aegis policy: Go Ready Choice
east to get policy
did not require use of the insurance but wanted the safety of having insurance on a trip
Thanks for your servicesJanet Greebel from NJReview Received: September 23, 2025Was this review helpful?0 out of 1 people found this review helpfulResponse from AegisWelcome home and thank you for your review. We’re happy you found the purchase process easy, and that our coverage was able to provide peace of mind during your travels. We hope you have wonderful memories of your trip and will consider Aegis for your future travel insurance needs.
“Aegis policy: Go Ready ChoiceAirline issued a credit that won't expire until next February. If we are unable to use that credit, Aegis says that they will reopen the claim and indicates it will reimburse us for the full airline fare ($3007).
Lauren from NCReview Received: September 22, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from AegisThank you for taking the time to post your review. Yes, this is correct, once the credit expires, please forward documentation of the unused airline credit, and the claim will be reopened and reviewed for adjudication.
We hope you will consider Aegis again for your future travel insurance needs.
“Aegis policy: Go Ready ChoiceAmanda from ARReview Received: September 17, 2025Was this review helpful?0 out of 1 people found this review helpfulMy claim is still open. I have no idea where it stands. I will not be using this company again.
“Aegis policy: Go Ready ChoiceThe claim has been filed on 7/22/25. Today is 9/10/25. It takes too long for Aegis to settle the claim. When I called Aegis, the representative said by the end of August it will be completed. However, they ask for more receipts each time. They do not review all the documentation carefully. The first time Aegis asked for Celebrity cruise cancellation documentation. But they were already included in the initial claim document.
I feel that Aegis is dragging their time to pay the claim.
Serena from CAReview Received: September 10, 2025Was this review helpful?0 out of 7 people found this review helpful“Aegis policy: Go Ready ChoiceMy trip was canceled, when I reached out to see what if any options I had I was provided informaiton from the phone rep. When I submitted the requested information via email, the email responses accused me of lying, and they were rude in the interactions. I will never uitilze Aegis for trip needs again. The Squaremouth process was great however the providers via the site were not.
Kristle from CAReview Received: September 2, 2025Was this review helpful?0 out of 3 people found this review helpful“Aegis policy: Go Ready ChoiceDue to overload it is taking longer to review the claim.
Pearse from MDReview Received: September 1, 2025Was this review helpful?0 out of 1 people found this review helpfulResponse from AegisThank you for taking the time to post a review of your experience. I am happy to share, as of this morning, your claim has been reviewed and adjudicated. A settlement check will be mailed via USPS on Friday, to the address on file.
We hope you will consider Aegis, once again, for your future travel insurance needs.
“Aegis policy: Go Ready ChoiceThe 24 hour line was unable to help with anything but medical emergencies; as a result I was unable to get my questions during the relevant time period. This was a bit disappointing as I had purchased a similar policy from Trawick International via Squaremouth in 2022 whose 24 hour line was able to assist and confirm some details pertaining to my policy coverage at a critical time during that trip.
Rosalie from NCReview Received: August 26, 2025Was this review helpful?0 out of 4 people found this review helpful“Aegis policy: Go Ready ChoiceI emailed a claim in last week! Haven’t heard anything back yet!!!
Kendel from OHReview Received: August 25, 2025Was this review helpful?0 out of 0 people found this review helpfulReview Updated: 09/22/2025
I turned in a lot and haven’t heard anything from them yet! It takes too long to process
“Aegis policy: Go Ready ChoiceNO RESPONSE AFTER FILING CLAIM.
Julia from CAReview Received: August 24, 2025Was this review helpful?0 out of 6 people found this review helpfulResponse from AegisThank you for sharing your feedback. We’ve confirmed that all required documents were submitted, and your claim is with the adjuster under review. In some cases, emails may be filtered into spam or junk folders, which could explain the missed notification. We’re glad you were able to connect with our claims department directly, and we appreciate your patience as your claim is processed. Please don’t hesitate to reach out if you have any questions,we’re here to help.
“Aegis policy: Go Ready ChoiceWe purchased insurance for an international trip that was booked 5 months ahead. The purchase experience was good, although a bit cumbersome, by requiring 3 policies for the trip due to their rules for our party or 7.
Paul from TXReview Received: August 24, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from AegisThank you so much for sharing your experience with us. We’re happy to hear that your purchase went smoothly, though we completely understand that having multiple policies may have felt a bit inconvenient.
Just to clarify, our plans can cover up to 10 travelers under a single policy. The only exception is when members of the group live in different states, since each state has its own insurance guidelines. In those cases, separate policies are needed to make sure everything is properly covered, and any future claims can be handled without complication.
We truly value your feedback and are grateful you chose us to protect your trip. We hope you had a wonderful trip and look forward to assisting you again in the future.