Aegis Travel Insurance Reviews

Welcome home and thank you for your review. We’re happy to hear you are pleased with the purchase process and hope you will consider us again for your future travel insurance needs.

Welcome home! We’re sorry to hear you needed to seek medical attention while on holiday, but happy to hear your experience with our team was quick and pleasant.

Your supporting documents have been received and attached to your file. A proof of loss claim form has been emailed to you. Please complete, remember to sign and date and return the document. Once received you will be assigned to a licensed adjuster who will then review and adjudicate your case.

Should you have any questions completing the form, please feel free to contact our team and we will be happy to assist.

Dana, we understand your frustration with mental health being an exclusion. However, please note that this is a standard exclusion across the entire travel insurance industry and not something specific to our company.

Robertson contacted us on 2/6/24 to change his trip dates. We processed his request right away, regrettably, the policy documents were initially missed. However, upon Robertson's follow-up call a few minutes later, we quickly resent the policy documents. We value Robertson as our customer and thank him for sharing his experience with us.

Thank you for the opportunity to serve you, and we hope you will consider Aegis again, for your future travel insurance needs.

We’re sorry you were unable to travel due to an unexpected surgery. We hope you are recovering well. Your submission was received and attached to your file. A duplicate set of claim forms were emailed to you. Once they were completed and returned, your case was promptly reviewed and adjudicated.

Additionally, we want to reassure you that a settlement check has already been issued and mailed. We appreciate your patience throughout this process.

Thank you for your patience during the processing of your recent travel insurance claim.

Due to an uptick in claim submissions, there was a slight delay in the setup of your case. However, we promptly emailed the necessary proof of loss claim forms, which you completed and returned. Your claim was then reviewed and adjudicated within the standard three-week timeframe. We're pleased to confirm that you have now received and cashed your settlement check.

We appreciate your business and hope you will choose our travel insurance for your future travel needs.