Aegis Travel Insurance Reviews

We’re very sorry for the medical diagnosis which was the reason for your Trip Cancellation. With the tracking number you recently provided, it was discovered the parcel you sent us was addressed to the wrong address. It was now able to be retrieved and we have requested an expeditious review and adjudication.

We are very sorry for what you are going through and will do our best to see the claim is adjudicated as quickly as possible. Should you have any questions or concerns, please feel free to contact our team at (800) 498-9540.

We’re sorry to hear that the insured was not happy that sunglasses are excluded from the Baggage & Personal Effects benefit. We can assure you that this exclusion is not unique to this policy or our company. You’ll find eyeglasses and sunglasses excluded from almost every travel insurance policy sold in this country. We remain at the insured’s disposal should they have any additional questions & would certainly have informed her of this exclusion should she had inquired at the time of purchase.

On March 13, 2024, Elena contacted us by phone, notifying us of the cancellation of her trip by the travel supplier. We instructed her to send supporting documentation via email. Unfortunately, her initial email, which came to us without any content, inadvertently ended up in our junk folder, leading to us not receiving it. Despite her subsequent attempt on April 3, 2024, which also ended up in the junk folder, we were unaware of the oversight until April 28, 2024, when SquareMouth brought it to our attention.

We immediately reached out to Elena via email and voicemail to apologize for the inconvenience. We sincerely appreciate Elena's patience throughout this process. A refund check is now being issued to her, and her policy has been canceled as per her original request. We value Elena as a customer and thank her for her understanding.

We thank Mr. Morrill for his feedback and are sorry to learn of the challenges he had while in India and his unplanned early return. We’ve noted there had been email and phone contact regarding initiating a Trip Interruption claim and possible Medical Expenses. Proof of loss claim forms had been emailed, but had not been returned. The claim has since been closed due to lack of documentation. Should you wish to pursue the claim, please submit the completed proof of loss claim forms along with the requested supporting documents.

Should you have any questions or concerns, please call our office at (800) 498-9540.

We’re sorry you had to cancel your trip due to your husband’s illness and hope he is on the road to recovery. We’re happy to hear your experience with the claims process was positive and appreciate you taking the time to let us know you’ve received your settlement. We hope you will consider Aegis again for your future travel insurance needs.

Welcome home and thank you for your review. We’re happy to hear you are pleased with the purchase process and hope you will consider us again for your future travel insurance needs.

Welcome home! We’re sorry to hear you needed to seek medical attention while on holiday, but happy to hear your experience with our team was quick and pleasant.

Your supporting documents have been received and attached to your file. A proof of loss claim form has been emailed to you. Please complete, remember to sign and date and return the document. Once received you will be assigned to a licensed adjuster who will then review and adjudicate your case.

Should you have any questions completing the form, please feel free to contact our team and we will be happy to assist.

Dana, we understand your frustration with mental health being an exclusion. However, please note that this is a standard exclusion across the entire travel insurance industry and not something specific to our company.