Aegis Travel Insurance Reviews

It’s taken over a month so far to get a $300 claim check refund from the insurance company after submitting all the required documents and then some. A cancelled trip to Israel shouldn’t take this long. Pretty ridiculous actually. Waiting.

I am not happy with the results of my claim. I have submitted a letter to claims responding to it. If my claim is not paid. I want my money back that I paid to you for insurance because you have not insured me at all. I don't think that I will ever get travel insurance again.

I filed a claim because my father-in-law died and his funeral was being held on the day of my departing flight. This exact scenario is listed in the policy as something that should be covered. So far they have refused to honor their commitment. It is making me question whether there's any point in getting travel insurance if they're not going to honor a straightforward situation like this. I definitely will avoid using this insurance company again in the future if I bother getting a policy at all.

I purchased this insurance to cover my stay in Tel Aviv. This was changed to Athens so I no longer needed insurance. When I tried to cancel policy I was told I could not. Also when I purchased policy I only wanted it for the 3 days spent in Tel Aviv pre cruise but was told I had to purchase for my whole cruise which I had insurance for through NCL. Now when calling to cancel I was told I couldn't have double insurance but still not able to cancel. Original policy for Tel Aviv not Athens; Holding 2 policies for cruise and still was unable to cancel policy after being misinformed.

So far, Aegis has done nothing but take our money for the insurance policy. My wife suffered a severe back injury before our vacation that required surgery on November1. Under doctors order she was told not to travel on November 19. When I contacted Aegis they passed me off to squaremouth/Go Ready and I filled out numerous forms and documentation. After I had satisfied all of their requirements I was then passed over to Zurich Travel Assist. Zurich basically had me duplicate all of the work I had previously done with squaremouth /Go Ready plus some additional forms, including having to go to our doctor and get his signature as to the nature of her injury. This was after our doctor had already written a letter at our request describing her injury and stating for her not to fly for our vacation. We have submitted all of the paperwork Zurich requested and am waiting for their response. The whole claims experience has been frustrating. We don’t even know who we are dealing with, Aegis, Go Ready, squaremouth, Zurich?

I found Aegis difficult to work with. The person I was able to connect with via phone was helpful, but all subsequent contact via email was very convoluted, unhelpful, almost hostile at times. The clarification was horrible. The requirements they asked for were nearly impossible in the country I was traveling in, and then AFTER the fact when I was told to rebook my ticket they said they wont pay over a economy fare, of which I didn't have to begin with... so they said they would not pay my ticket home, and would not pay for my extended stay due to covid, and then said they wont pay for the number of days I needed to stay based on the airline's requirements and when I could get a flight based on holiday schedules.

Overall they were terrible and I will be filing my claim and I expect I will have to fight to get coverage reimbursed. I made my arrangements based on the first agent I spoke with. However all subsequent contact, the emails just kept says they wont help me.... too bad, we wont pay for this or that......

Really unhelpful.

If you are going to insure someone traveling to a specific country, you should at least KNOW what options a foreign traveler has because some things they asked for where nearly impossible. If I did not have a friend here to help me, I would not have been able to get the documentation from the government offices (because they no longer provide those documents) for the insurance company.

I am awaiting final refund amount & will file a claim then.

So far my experience has not been good. I had to visit a doctor while in Spain for an infection and was given antibiotics. I filed the claim upon my return. Because they required so many documents, ,I put the package together and mailed it through USPS with 2-day delivery. I received an email confirmation that my claim had been received. I was told 5-10 business days to process the claim. However, it is now 11/29, and I had not heard anything from them regarding my claim. I had sent an email requesting status and received no response. So, today I called them. I got some sort of runaround from them that because I had sent it through USPS (2-day delivery), the claims department did not actually receive my claim until Nov. 14. To me, that is unacceptable. It has been 10 business days today since they received my claim and I was told to call back next week!! I have never experienced such bad customer service before. This is upsetting as I used this same company for my next vacation in January. Hopefully my claim will be approved. It is a very straightforward claim. But the delay so far is unacceptable.

They have not been helpful with my claim since the trip was canceled.
They keep requesting more information stating that what I sent wasn’t clear enough even though it is from the tour company.
They did not call the tour company to verify anything like customer service said they would.
It’s been a month and no money.
Wry disappointed.

I purchased several policies from SquareMouth in the past. Never filed a claim, so I do not have any experience. This time I filed a very small claim, and we'll see how it will go.