Aegis Travel Insurance Reviews

Our office has received calls from the insured 5 times over the few weeks since this claim was initiated checking on its status. There appeared to be an initial disconnect in expectations when the insured believed the claim process would be resolved in a matter of days & without a claim form needing to be completed & signed. To help expedite our claims process, we collect the common documentation our call center is certain the adjuster will ask for from the insured at the point the claim is being initiated & before they even receive their claim form.

As it stands today, the insured just returned the claim form to us on the same day she posted this review. The adjuster requested one additional piece of backup documentation from the insured which we’re currently pending receipt of. Following that, we expect her claim to be reviewed & settled shortly.

Apologies for the delayed response from our claims department. However, your claim was approved & processed for payment. Our claims department reached out to you today to make you aware. Please let us know if we can be of any further assistance & thank you for your business.

The insured spoke with our 24/7 Emergency Assistance Team while traveling with regards to initiating a claim. Their intention was for her to understand that there’s rush to initiate the claim. Therefore, we typically recommend for insureds to open the claim once they return since they may still be accruing insurable expenses while traveling & it’s usually much easier to handle from your home environment. We apologize if that wasn’t properly communicated where the insured felt like they weren’t permitted to start the claim until they returned home.

Following receipt of this review, we spoke with the insured. Their claim had already initiated & is moving forward as it should. She was thankful for the call.

This insured requested printed copies of their insurance documentation which was mailed to them on 08/03/23. We weren’t made aware that they never received it until this review. We called the insured to see if they wanted us to send another copy. They said they did not as they just returned from their trip. They mentioned their son posting the review & said they would attempt to have him amend or remove it.

We’re pleased to hear that the insured had a great experience with our Customer Service & Emergency Assistance Centers before & during her trip. We’re sorry to hear that the claims reimbursement process didn’t meet your expectations. Fortunately, your claim was approved & paid within a few weeks of this review once all necessary documentation was in hand. We’ll look to see where the claims processed can be further improved & hope you give us another chance to exceed your expectations.