Compare Aegis Plans in Just A Few Simple Steps
Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.
See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.
Aegis is very slow to respond to a claim. I filed 10/19/23 and have yet to receive a reply. They indicated 5-10 days but we are now almost a month. Customer Service was helpful in preparing claim but the back end falls short.
Review Updated: 12/07/2023
It took longer than Aegis estimated to process claim, but payment was made. Would use them again.
This claim was approved for payment roughly 3 weeks (or 15 business days) after all necessary documentation was submitted. The insured has been notified. Hopefully, we can continue improving our processing time to better meet their expectations.
The travel company changed the dates of our tour. We needed to changed the dates of our travel insurance coverage. Aegis made the change for us without any additional charges. We were delighted with their service.
Easy to purchase. When I experienced difficulties during my travel I received calls and emails asking about my situation. This made me feel much more comfortable with the coverage. Upon arriving back in the US I filled the necessary paperwork and received an automatic reply. There has been no further contact either way for the past 2 weeks. Now we wait out Medicare to see what they do before any other funds will be forth coming.
sent 2 emails- no reply- 3 days
So far just filing claim. Have not interact with resolution of claim.
Up to this point, I have been happy with Squaremouth, but, unfortunately, I was diagnosed with cancer just weeks before my trip. I have filed a claim, and to date haven't heard anything.
This insured provided their backup documentation for review on 10/17/23. The claim was approved for payment 6 days later on 10/23/23. We remain available should the insured have any additional questions or concerns.
Several phone calls.1.They said claim was filed .It was not.2.2weeks later I insisted to file .Half an hour wait I was assigned a claim number.3.Forms sent I filled out detailed info emergency surgery 3 days ICU/Hospital stay doctor's letter all relevant documentation sent.All this happened 10 days before commencing the trip.Sept.23 when claim was filed .Nothing happened since then except my phone calls.The latest info was that it will take 3 to 6 months to process the claim
Following receipt of this review, our team touched base with Katalin. She was able to provide us with the necessary backup documentation that was still missing & the claim was settled & paid in less than 2 weeks.
Regarding a claim: Don't know if this is a claim or not. On Oct.10, 2023 going through security at the Oslo airport, they lost my 35mm digital camera. I filed a lost item with them but have heard nothing but a claim number back. The value is around $500.00 U.S.
We touched base with this client immediately upon receiving this review. They opted not to proceed with their claim. During the call, they realized they unfortunately did not opt for the Electronics Upgrade which covers cameras, iPhones, tablets, laptops, etc. that are typically excluded from all travel insurance policies but can be covered with this one (via the upgrade). They appreciated us talking them through that & we remain available should they change their mind & decide to proceed with the claim.
Simple, straightforward process. Great tool to compare rates and plans, I’ve used this portal several times with great success.
I was unable to go on my trip due to illness of my traveling companion. I called Aegis several times over the course of several weeks to find out how to file a claim. The customer service person only instructed me to simply email all my airfare receipts, my traveling companion's airfare receipts, my traveling companion's physician's notes, and any other pertinent information. I followed those instructions emailing all of the information. After 2 weeks of waiting and not receiving any confirmations by Aegis, I again called asking why I haven't heard from this company and why I haven't been allowed to file a claim. I got nowhere and so I told the representative that I was planning to contact the BBB about this insurance company. Within a half hour of ending the phone call, I received a phone call back from the representative saying I would be hearing from someone soon in regard to filing a claim. Soon, I received an email claim form, so again I had to resend all the previous information I had already sent. This time, I decided to make copies of the documents and send all of it via USPS. It has now been a week and a half since I mailed the documents and I still have not received any confirmation of receipt of my information. At present, I am intending to file a complaint with the BBB in regard to Aegis if I do not hear back from them soon. Honestly, no one who needs to file a claim should be treated this way. I will never use these companies again and want to warn other potential travelers to beware of them.
Our office has received calls from the insured 5 times over the few weeks since this claim was initiated checking on its status. There appeared to be an initial disconnect in expectations when the insured believed the claim process would be resolved in a matter of days & without a claim form needing to be completed & signed. To help expedite our claims process, we collect the common documentation our call center is certain the adjuster will ask for from the insured at the point the claim is being initiated & before they even receive their claim form.
As it stands today, the insured just returned the claim form to us on the same day she posted this review. The adjuster requested one additional piece of backup documentation from the insured which we’re currently pending receipt of. Following that, we expect her claim to be reviewed & settled shortly.