Aegis Travel Insurance Reviews

So far my experience has not been good. I had to visit a doctor while in Spain for an infection and was given antibiotics. I filed the claim upon my return. Because they required so many documents, ,I put the package together and mailed it through USPS with 2-day delivery. I received an email confirmation that my claim had been received. I was told 5-10 business days to process the claim. However, it is now 11/29, and I had not heard anything from them regarding my claim. I had sent an email requesting status and received no response. So, today I called them. I got some sort of runaround from them that because I had sent it through USPS (2-day delivery), the claims department did not actually receive my claim until Nov. 14. To me, that is unacceptable. It has been 10 business days today since they received my claim and I was told to call back next week!! I have never experienced such bad customer service before. This is upsetting as I used this same company for my next vacation in January. Hopefully my claim will be approved. It is a very straightforward claim. But the delay so far is unacceptable.

They have not been helpful with my claim since the trip was canceled.
They keep requesting more information stating that what I sent wasn’t clear enough even though it is from the tour company.
They did not call the tour company to verify anything like customer service said they would.
It’s been a month and no money.
Wry disappointed.

I purchased several policies from SquareMouth in the past. Never filed a claim, so I do not have any experience. This time I filed a very small claim, and we'll see how it will go.

Claim filed 11/20/2023

Aegis is very slow to respond to a claim. I filed 10/19/23 and have yet to receive a reply. They indicated 5-10 days but we are now almost a month. Customer Service was helpful in preparing claim but the back end falls short.

The travel company changed the dates of our tour. We needed to changed the dates of our travel insurance coverage. Aegis made the change for us without any additional charges. We were delighted with their service.

Easy to purchase. When I experienced difficulties during my travel I received calls and emails asking about my situation. This made me feel much more comfortable with the coverage. Upon arriving back in the US I filled the necessary paperwork and received an automatic reply. There has been no further contact either way for the past 2 weeks. Now we wait out Medicare to see what they do before any other funds will be forth coming.

sent 2 emails- no reply- 3 days

So far just filing claim. Have not interact with resolution of claim.

Up to this point, I have been happy with Squaremouth, but, unfortunately, I was diagnosed with cancer just weeks before my trip. I have filed a claim, and to date haven't heard anything.