Aegis Travel Insurance Reviews
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Overview
Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.
See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.
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“Aegis policy: Go Ready Choice
We are filing with our primary insurance first for a medical claim due to covid while on travel.
Christa from UTReview Received: July 4, 2023Was this review helpful?1 out of 3 people found this review helpful“Aegis policy: Go Ready ChoiceThanks to the pricing comparison tool, it was easy to determine the value of the GoReady policy and make the purchase. No problems.
Sydney from TXReview Received: June 24, 2023Was this review helpful?3 out of 3 people found this review helpful“Aegis policy: Go Ready ChoiceI began a claim with your company due to my husband's illness. We suddenly had to move and I was not able to complete the claim. I need to talk to someone about the claim. Can you contact me by telephone? My telephone number is 360-636-3012. Thank you.
Julianne Smith
Policy # 4GRWASM1677250Julianne Smith from WAReview Received: June 20, 2023Was this review helpful?0 out of 9 people found this review helpful“Aegis policy: Go Ready ChoiceIt was easy to purchase, the options available clear, and the documents provided sufficient to carry with us.
CHRISTOPHER from NEReview Received: June 15, 2023Was this review helpful?5 out of 5 people found this review helpful“Aegis policy: Go Ready ChoiceSo far my experience had been excellent. We’ll see how it goes when I file a claim.
Beverly from COReview Received: June 5, 2023Was this review helpful?3 out of 4 people found this review helpful“Aegis policy: Go Ready Pandemic PlusI was happy to get the insurance but had to cancel my trip. I was assured that I would be able to use the insurance for a future trip. I am grateful for that.
Angeline from TXReview Received: April 23, 2023Was this review helpful?12 out of 15 people found this review helpful“Aegis policy: Go Ready Trip CancellationI had to modify my trip details slightly ( a different flight on same day)and tried to work with your customer service to make the change. The process was unacceptably cumbersome. I was told I would receive a call back from the carrier customer service. It never came and resulted in not being able to update the insurance carrier with my new flights. Fortunately I was able to travel and did not have to make a claim.
I would not recommend your service and will not book with you again for similar travel.
John from MAReview Received: April 21, 2023Was this review helpful?25 out of 29 people found this review helpful“Aegis policy: Go Ready ChoiceGoReady has been very cordial, but have provided no assistance in getting responses to questions from the insurance company.
Alden from CAReview Received: April 11, 2023Was this review helpful?14 out of 15 people found this review helpfulResponse from AegisAfter receiving this review, we immediately contacted the insured. We were able to clear up confusion on the main piece of backup documentation he had missing & told him to contact us back with any further questions.
“Aegis policy: Go Ready Pandemic PlusWe filed a claim with GoReady's online basic claim form 8 days ago regarding lost luggage on the airlines. Our only check bag was finally brought to our viking cruise ship 36 hours after our trip started. without warm cloths we missed out on the first 2 days tours in the cold German weather
Debra from FLReview Received: April 9, 2023Was this review helpful?19 out of 19 people found this review helpfulResponse from AegisWe received notification that these insureds were interested in filing a claim on Sunday evening. We replied to them by email on Tuesday morning, less than 36 hours later, letting them know the backup documentation that would be required. We also need to know the amount they would like to claim & we advised them of their policy’s limits.
We never heard back from them or received any reply to our email. However, we’ll reach out to the insureds today to help them along.
“Aegis policy: Go Ready ChoiceI spent about $4,000 for two trips. 1 was for 18 days in Greece and the other was for 2 month in Florida. They were happy to take my money. My only claim was for $200 Drs. visit on the cruise. That was last October. I have contacted multiple times, filled out all paperwork required. I just confirmed another trip for 2 months but I will not use your company again.Do not use this company.
Carol from NYReview Received: April 8, 2023Was this review helpful?33 out of 33 people found this review helpfulResponse from AegisFollowing receipt of this review, we were able to speak with the claims adjuster to get this case approved and paid. The adjuster apologized for the oversight.
Due to problems like this one that the insured experienced, we are no longer working with this claims processing company on any new policies that we sell. We assure Mrs. Fracasse and all other travelers of a greatly improved claims experience which we’ve already seen since we launch at the start of the new year. Average claims are processed & paid within approximately 1 week of receiving the necessary documentation from the insured. For in-transit claims that qualify, our Stress Less service still has the capability of instant payment thus removing the claims process altogether.