Aegis Travel Insurance Reviews
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Overview
Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.
See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.
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“Aegis policy: Go Ready Choice
I contacted Aegis by email after my husband took a fall and fractured his arm. They were prompt and supportive. Now that we are home, I have no reason not to expect to receive that same service as we file our claim.
Kathleen from NMReview Received: September 18, 2023Was this review helpful?3 out of 3 people found this review helpful“Aegis policy: Go Ready ChoiceUpfront (pre-trip) experience was great.
Customer service during a medical emergency by one team member while on the trip was great.
Post-trip claim experience has been a nightmare. The family working on a claim has been met with nothing but misinformation, changing expectations, and run-around from your team and is extremely frustrated.At this point we would be EXTREMELY unlikely to use you for our upcoming trips.
Steve from COReview Received: September 12, 2023Was this review helpful?19 out of 19 people found this review helpfulResponse from AegisWe’re pleased to hear that the insured had a great experience with our Customer Service & Emergency Assistance Centers before & during her trip. We’re sorry to hear that the claims reimbursement process didn’t meet your expectations. Fortunately, your claim was approved & paid within a few weeks of this review once all necessary documentation was in hand. We’ll look to see where the claims processed can be further improved & hope you give us another chance to exceed your expectations.
“Aegis policy: Go Ready ChoiceIt was fine. I'll be happy to use you again.
Judy from NJReview Received: September 6, 2023Was this review helpful?2 out of 2 people found this review helpful“Aegis policy: Go Ready ChoiceQuick, affordable and easy to obtain my policy. Unfortunately our return trip was interupted with flight issues and no baggage access. In the process of filing a claim and so far customer service has been great!
Brian from TNReview Received: August 24, 2023Was this review helpful?17 out of 17 people found this review helpful“Aegis policy: Go Ready ChoiceDavid from MDReview Received: August 11, 2023Was this review helpful?16 out of 16 people found this review helpfulOpened claim and waited two weeks for Aegis to request further info related to claim. There didn’t appear to be online means to directly upload info so initiated thru a ‘contact form’ and two weeks later got email requesting details/supporting docs. I sent all info in email with supporting pdf attachments. Then after two weeks later Aegis redirected to Zurich (their 3rd party underwriter). I received email from Zurich that I needed to resubmit same info on Zurich’s claim forms.
Did receive notification at around 7-week point from Zurich that claim process was completed and a check was being issued. Then got check in 7-10 day period as promised.
About 7-weeks in total to receive my reimbursement and required extra steps since Aegis passed off claim processing. Annoyed with inconvenience/inefficiency of extra steps but eventually got my money.
“Aegis policy: Go Ready ChoiceUnfortunately we had a medical issue on day one of our trip and again at the end. My claims were initiated quickly and they communicated with me during our trip as to the required documentation. I am so grateful they were there to help me.
Laylee from CAReview Received: August 7, 2023Was this review helpful?27 out of 27 people found this review helpful“Aegis policy: Go Ready ChoiceThis policy was ok, the last time we tried to use a policy everything was denied due to Covid, then the company realized it was not our fault and let us use our policy for a trip that had been cancelled for the past 3 years.
Judith from AZReview Received: July 30, 2023Was this review helpful?12 out of 12 people found this review helpful“Aegis policy: Go Ready ChoiceNothing as yet
Andrew from CAReview Received: July 24, 2023Was this review helpful?3 out of 11 people found this review helpful“Aegis policy: Go Ready ChoiceGood insurance
Apolo Jr from CAReview Received: July 18, 2023Was this review helpful?1 out of 6 people found this review helpful“Aegis policy: Go Ready ChoiceStill have not received a check to cover my loss! I sent all paperwork last year after our trip to Itsly . Then again they contacted me months later missing documents I sent via email several times. Again in Europe end of 2022 I contacted them asking for an answer . Still needed more. I was not able to send anything again because I was in Europa nit having the paperwork with me, back here since few weeks thinking about contacting them again. Not sure if it’s too late. I claimed around 300$ due to Covid. I guess all the insurance companies are the same. They want the money but give nothing back. Disgusting. Maybe you can help with this. Thank you
Ursula Heintz Coletti from CAReview Received: July 13, 2023Was this review helpful?31 out of 31 people found this review helpful
Last updated: June 28, 2026