Aegis Travel Insurance Reviews

So far the experience has been very good. They are very prompt.

I attempted to call customer service because I and others on my trip had food poisoning. However, I had trouble getting through. It was my problem I think—dialing from an international number. I just wanted to know if there was anything I needed to do.
I gave up and was well again the next day and forgot about it. Meanwhile, the travel company has stepped up with a $250. Credit.

I would like to get my claim processed

When we got sick with COVID while we were in London and we had to miss one week of our plans, I contacted GoReady. Although they said we must get professional documentation and I informed them we only had public transportation to use, they made no effort to find out exactly where we were to assist in choosing the closest location. They sent info on places way on the other side of London and quoted lines from the policy at me. I did not feel supported in our time of need.
Once we were home I was required to submit documentation that GoReady would evaluate to see if I had a valid claim before they would send me a claim form.
Apparently the claim form comes from a 3rd party. That company requested all of the same documents I had already sent plus more.
I had to call numerous times (waiting weeks between calls) to find out what was happening with my claim. I was not allowed to speak to the claims adjuster but the person answering the phone had to email the adjuster and wait for him to respond, if he would.
Eventually I was told the adjuster would give me a call. Once he did it became apparent he did not even understand my claim. Eventually I was able to get him to understand why & what I was claiming for (We had purchased activities to do from various websites on our own. It wasn't a tour package). The company did eventually pay the claim after that.

I wasn't made aware that the travel insurance when I purchased the insurance. When I went to file a claim it was very difficult getting the insurance company to respond to me. I was dissatisfied with their service.

I did not have reason to contact Go Ready before my trip. I rated pre-travel experience at 3 starts to indicate receipt of policy documents other standard communication to be as I would expect, and have experienced with other carriers.

I submitted a claim for loss of a "non-refundable deposit" occasioned by a weather/common carrier related event. I was able to re-book the hotel at the original rate, and enjoyed my stay there earlier this month.

When I realized I would be making a claim for the original cancelation, I contacted the Go Ready claims department. Although not quite rude, their agent was curt, and not especially helpful. Subsequent communication with Go Ready had been via email, and I have no complaint with their process. I am expecting resolution of the claim by the end of this week.

I would be willing to communicate with Squaremouth about how things turn out.

Thank you.

We first talked to Squaremouth/GoReady on January 5 on the phone and started our claim to get a refund for our trip, since our flight from Dallas to Miami was cancelled and we could not get another flight to get us to the ship before it sailed from Miami. I was told what documents needed to be emailed to them, which I did, to document our cancelled flight, cost of our cruise, etc. I thought all was completed. After I called to check to make sure everything was received, I then received more documents to be filled out as well as a list of more things that needed to be emailed or sent into them, some of which I had already emailed in. We then had computer problems so I made copies of everything that was requested and mailed everything into them on January 13. We have heard nothing yet. I will wait another week, then I will contact Squaremouth/GoReady to see what the hold up is. So far, I haven't been very happy with their slow response.

Insurance was a great rate, and covers spot. Waiting to hear back on my claim. Communication is not great

I cancelled the trip at least 30 days prior to departure and requested a refund due to a medical condition and your company would not refund the cost. I performed due diligence and really needed to utilize those funds for other purposes, so the response was very disappointing.

Go ready is very slow at reviewing my claim. i file claim in July of 2022 and I am still in battle with getting my funds. They keep asking for the same items over and over again with no resolve.