Aegis Travel Insurance Reviews

When I spoke to customer service before I left, I explained that I would be traveling with electronics (laptop, iPad, phone) that would have been a perfect opportunity for them to say this insurance doesn’t cover electronics. While it is on the contract, it’s on page 8 in really fine print. I had stated verbally that I was concerned about my electronics being stolen. My phone was pickpocketed in Paris and it was unlocked because I was navigating how to get back to where I was staying. I had to find a place to buy a phone and sims card the next day (very difficult in Paris) and the police report took about 4 hours in all to file. The refurbished phone and sims was 400 euro. I had to get one because there’s was no WiFi in the place I was staying and I was traveling alone at this point and had to contact phone service and banks( my bank apps were on phone). I do wish that customer service would have let me know when I stated I needed coverage on stolen electronics that this plan would not cover it.
Thank you,
Robin

Good coverage , prompt & comforting response from customer service when there was an emergency situation.
Good price for the coverage

Coverage was what I was looking for at the time. I did have reason to call the day of departure because I knew our flight was going to be delayed, my concern was we would miss our connection and need hotel accommodations. when I called the ask what the procedure would be I was told I would need written cause by the airline as to why the flight was delayed in order to consider any claim! I knew this wasn't going to happen no matter what - so to me this part of the insurance is invalid to start with!

It’s been 4 days. I’d sent I. Documentation for baggage damage and asked to initiate the claim for the same. The agent seems to have overlooked the official report and didn’t open claim. I’m still waiting despite sending two further emails on that with the official report snapshot.

I’m in the middle of trying to get my claim settled. But I have to say you guys make it so difficult! My wife had /has a serious lung issue, which is why we canceled our trip. The day my wife called she was put on hold for a long, long time. Finally, she was told what she needed to submit to you. Got the doctors note and also submitted emails from Royal Caribbean stating that our trip was canceled . Communicated via email with all this. She gets an email stating my doctors note is unacceptable because it didn’t state a diagnosis. Really!! Isn’t that a HIPPA violation? But , I’m working on it. Now I’m waiting for a response for the info I forwarded from Royal Caribbean. Which I’m sure there will be issue! Let’s just say we are not happy with our experience with your service.

I have used SquareMouth Travel Insurance in the past. Very easy to find the right coverage.
I also filed a claim for a previous trip and the process was painless. I was also reimbursed very quickly!

I was unable to travel because of a medical problem but my wife did go on the trip. I filed a claim early this week (actually I started the process 3 weeks ago, it is a multi-step process), and it's currently in the hands of Affinity.

It was a relief during the drawn-out claims process knowing that Squaremouth would guide me through a complaint process should it be needed.

Before my trip, GoReady provided me with handy information sheets to use to prove that I was insured and to let me know how to proceed in the event I needed help. I left for my trip, secure that I had the information and coverage that I needed. Thank you, GoReady!

When on testing positive for Covid during my trip, I sent an email to GoReady Insurance, I received a prompt response that let me know that an official test result would be needed. I was reassured by the prompt and helpful reply. I will update my comments after I file documentation of my claim. Thank you, GoReady!