Compare Aegis Plans in Just A Few Simple Steps
Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.
See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.
Airline issued a credit that won't expire until next February. If we are unable to use that credit, Aegis says that they will reopen the claim and indicates it will reimburse us for the full airline fare ($3007).
Thank you for taking the time to post your review. Yes, this is correct, once the credit expires, please forward documentation of the unused airline credit, and the claim will be reopened and reviewed for adjudication.
We hope you will consider Aegis again for your future travel insurance needs.
My claim is still open. I have no idea where it stands. I will not be using this company again.
The claim has been filed on 7/22/25. Today is 9/10/25. It takes too long for Aegis to settle the claim. When I called Aegis, the representative said by the end of August it will be completed. However, they ask for more receipts each time. They do not review all the documentation carefully. The first time Aegis asked for Celebrity cruise cancellation documentation. But they were already included in the initial claim document.
I feel that Aegis is dragging their time to pay the claim.
My trip was canceled, when I reached out to see what if any options I had I was provided informaiton from the phone rep. When I submitted the requested information via email, the email responses accused me of lying, and they were rude in the interactions. I will never uitilze Aegis for trip needs again. The Squaremouth process was great however the providers via the site were not.
Due to overload it is taking longer to review the claim.
Thank you for taking the time to post a review of your experience. I am happy to share, as of this morning, your claim has been reviewed and adjudicated. A settlement check will be mailed via USPS on Friday, to the address on file.
We hope you will consider Aegis, once again, for your future travel insurance needs.
The 24 hour line was unable to help with anything but medical emergencies; as a result I was unable to get my questions during the relevant time period. This was a bit disappointing as I had purchased a similar policy from Trawick International via Squaremouth in 2022 whose 24 hour line was able to assist and confirm some details pertaining to my policy coverage at a critical time during that trip.
I emailed a claim in last week! Haven’t heard anything back yet!!!
Review Updated: 09/22/2025
I turned in a lot and haven’t heard anything from them yet! It takes too long to process
NO RESPONSE AFTER FILING CLAIM.
Thank you for sharing your feedback. We’ve confirmed that all required documents were submitted, and your claim is with the adjuster under review. In some cases, emails may be filtered into spam or junk folders, which could explain the missed notification. We’re glad you were able to connect with our claims department directly, and we appreciate your patience as your claim is processed. Please don’t hesitate to reach out if you have any questions,we’re here to help.
We purchased insurance for an international trip that was booked 5 months ahead. The purchase experience was good, although a bit cumbersome, by requiring 3 policies for the trip due to their rules for our party or 7.
Thank you so much for sharing your experience with us. We’re happy to hear that your purchase went smoothly, though we completely understand that having multiple policies may have felt a bit inconvenient.
Just to clarify, our plans can cover up to 10 travelers under a single policy. The only exception is when members of the group live in different states, since each state has its own insurance guidelines. In those cases, separate policies are needed to make sure everything is properly covered, and any future claims can be handled without complication.
We truly value your feedback and are grateful you chose us to protect your trip. We hope you had a wonderful trip and look forward to assisting you again in the future.
This was such a bad expereince. We were schduled to travel from Thailand to Cambodia during a time where the two countries were bombing each other. A situation like this is the exact reason we purchased the insurance. We were scared to travel to Cambodia and were seeing travel alerts issued that it was unsafe to travel. In fact Thailand and Cambodia closed all land crossings. When we were finally able to get a hold of someone from Aegis she really had no idea what we were talking about. She said that she would talk to her ground team and get back to me within 15 minutes. I appreciated that she said that because we were looking to redirect our trip. Not only did she not call me back in 15 minutes.... she did not call me back at all. Our initial call was midnight in Thailand and I waited up 2 hours for the phone call before I fell asleep on the sofa. When I woke up the next morning I called back and she said, "Oh, hi I just heard back from our ground team and I was going to call you." What? Why wasn't I called the night before like she said? She said that she had not heard back from the ground team. I had never felt so unsupported and literally felt like I threw $1300 out the window. There was no help, no support, no plan. Eventually she told me that if we felt usafe we should just change our plans. When I asked if our travel plans would quaulify for reimbursement she said, I don't know. Just make the changes and then submit the claim and see if they cover it. I really would like my money back. Something that was supposed to make me feel safe while travelling actually made me feel more insecure and caused me to loose a lot of sleep waiting for a call that never came. It was AWFUL.