Aegis Travel Insurance Reviews

I wasn't made aware that the travel insurance when I purchased the insurance. When I went to file a claim it was very difficult getting the insurance company to respond to me. I was dissatisfied with their service.

I did not have reason to contact Go Ready before my trip. I rated pre-travel experience at 3 starts to indicate receipt of policy documents other standard communication to be as I would expect, and have experienced with other carriers.

I submitted a claim for loss of a "non-refundable deposit" occasioned by a weather/common carrier related event. I was able to re-book the hotel at the original rate, and enjoyed my stay there earlier this month.

When I realized I would be making a claim for the original cancelation, I contacted the Go Ready claims department. Although not quite rude, their agent was curt, and not especially helpful. Subsequent communication with Go Ready had been via email, and I have no complaint with their process. I am expecting resolution of the claim by the end of this week.

I would be willing to communicate with Squaremouth about how things turn out.

Thank you.

We first talked to Squaremouth/GoReady on January 5 on the phone and started our claim to get a refund for our trip, since our flight from Dallas to Miami was cancelled and we could not get another flight to get us to the ship before it sailed from Miami. I was told what documents needed to be emailed to them, which I did, to document our cancelled flight, cost of our cruise, etc. I thought all was completed. After I called to check to make sure everything was received, I then received more documents to be filled out as well as a list of more things that needed to be emailed or sent into them, some of which I had already emailed in. We then had computer problems so I made copies of everything that was requested and mailed everything into them on January 13. We have heard nothing yet. I will wait another week, then I will contact Squaremouth/GoReady to see what the hold up is. So far, I haven't been very happy with their slow response.

Insurance was a great rate, and covers spot. Waiting to hear back on my claim. Communication is not great

I cancelled the trip at least 30 days prior to departure and requested a refund due to a medical condition and your company would not refund the cost. I performed due diligence and really needed to utilize those funds for other purposes, so the response was very disappointing.

Go ready is very slow at reviewing my claim. i file claim in July of 2022 and I am still in battle with getting my funds. They keep asking for the same items over and over again with no resolve.

When I spoke to customer service before I left, I explained that I would be traveling with electronics (laptop, iPad, phone) that would have been a perfect opportunity for them to say this insurance doesn’t cover electronics. While it is on the contract, it’s on page 8 in really fine print. I had stated verbally that I was concerned about my electronics being stolen. My phone was pickpocketed in Paris and it was unlocked because I was navigating how to get back to where I was staying. I had to find a place to buy a phone and sims card the next day (very difficult in Paris) and the police report took about 4 hours in all to file. The refurbished phone and sims was 400 euro. I had to get one because there’s was no WiFi in the place I was staying and I was traveling alone at this point and had to contact phone service and banks( my bank apps were on phone). I do wish that customer service would have let me know when I stated I needed coverage on stolen electronics that this plan would not cover it.
Thank you,
Robin

Good coverage , prompt & comforting response from customer service when there was an emergency situation.
Good price for the coverage

Coverage was what I was looking for at the time. I did have reason to call the day of departure because I knew our flight was going to be delayed, my concern was we would miss our connection and need hotel accommodations. when I called the ask what the procedure would be I was told I would need written cause by the airline as to why the flight was delayed in order to consider any claim! I knew this wasn't going to happen no matter what - so to me this part of the insurance is invalid to start with!