Overview

Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.

Trips Protected
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SINCE 2013
75,812
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AVG. MONTH
485
Total Reviews
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SINCE 2013
1,408
Detailed Rating
Customer Service Before Trip
4.2/5
Customer Service During Trip
3.43/5
Customer Service During Claim
3.35/5

See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.08 (1,408 reviews)

Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.

  • 5
    787
  • 4
    276
  • 3
    168
  • 2
    72
  • 1
    105
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  • Aegis policy: Go Ready Choice

    Coverage summary is very misleading and incomplete. You have to read the policy very carefully to really understand what your coverage is. When I contacted claims and asked for compensation for lost luggage, the representative immediately started reading from page 9 of the policy and explained that the summary page was inaccurate. He said “you really have to read the policy”. Won’t use this company again!

    William from TX
    Review Received: December 2, 2022
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    18 out of 19 people found this review helpful
    Aegis policy: Go Ready Choice

    Go Ready is reviewing my claim but although I have sent all the information they requested, they always come back wanting more information and for me to resend information I already sent.
    I don't know what to do anymore to get results. I don't have a name of a person I can contact to discuss the matter, nor do I have a telephone number to call.
    GoReady is disastrous...
    What shall I do??
    Marie-Louise Cole

    Marie Louise from CA
    Review Received: November 29, 2022
    Was this review helpful?
    18 out of 18 people found this review helpful
    Response from Aegis

    This insured has corresponded with our office 8 times over the last few weeks & is still for some reason confused about what backup documentation she needs to provide. Immediately after receiving this review, we had a manager call & email the insured. We left her a voicemail & she has yet to return our call or email.

    We’ll look forward to adjudicating her claim once she provides some backup documentation for the adjuster to review.

    Aegis policy: Go Ready Choice

    appeared to provide competitive coverage at advantageous price.
    Will re-asses once claim has been processed.

    Anthony from AZ
    Review Received: November 26, 2022
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    0 out of 1 people found this review helpful
    Aegis policy: Go Ready Pandemic Plus

    Initially, CS rep provided me assurance on some of the insurance policy details.
    My follow up call to request claim documents was a bit of a disappointment. The rep sent me a form to complete and a link which i uploaded all the documents.
    Your third party vendor who reviews claims advised me the wrong claim form was submitted after the go ready rep sent me the form. It was the difference between medical or non-medical reason for cancellation. I had originally told the rep the reason for the cancellation was medical and yet the wrong form was sent to me.
    That was a waste of ten days.

    Bronwyn from AZ
    Review Received: November 22, 2022
    Was this review helpful?
    6 out of 7 people found this review helpful
    Response from Aegis

    We checked out system and can see that our GoReady Customer Service representative did correctly initiate your claim due to Sickness of the Insured. Our IT department is looking into the reason why you were sent the wrong claim form. We have also asked for your claim to be expedited due to the delay you incurred on the front end. Our apologies for that.

    Aegis policy: Go Ready Choice

    I was told I would be emailed a claim form. It has been 2 weeks and I have received nothing.

    Carol from NJ
    Review Received: November 17, 2022
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    5 out of 5 people found this review helpful
    Aegis policy: Go Ready Pandemic Plus

    When trip delayed due to Covid, you made it easy to amend dates to new itinerary

    NewGuy from NC
    Review Received: November 9, 2022
    Was this review helpful?
    1 out of 1 people found this review helpful
    Aegis policy: Go Ready Choice

    My trip went well. Thank you.

    Lorraine from IL
    Review Received: November 4, 2022
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    0 out of 1 people found this review helpful
    Aegis policy: Go Ready Trip Cancellation

    Talked to Eddie (1222). He told me the unfortunate information that I was not covered for my trip interruption in a very nice way. Thanks.

    Joe from CA
    Review Received: October 31, 2022
    Was this review helpful?
    1 out of 1 people found this review helpful
    Response from Aegis

    Yes, we never like to be the bearer of bad news but were glad to hear that our call center helped soften the blow. We’re sure our Trip Cancellation Only plan saved you some money upfront. Next time be sure to take the Trip Interruption upgrade to cover a similar situation. Thanks.

    Aegis policy: Go Ready Pandemic Plus

    My trip was interrupted and I could not fly home as planned, so I filed a claim based on "cancel for any reason". They denied my claim saying that only a total cancellation is covered under "for any reason."

    Bradley from WA
    Review Received: October 30, 2022
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    7 out of 7 people found this review helpful
    Response from Aegis

    After receiving this review, we contacted Bradley once more to reconfirm if by chance he interrupted his trip for one of the reasons listed in the policy. Unfortunately, it was by choice. This also gave us the opportunity to explain that Cancel For Any Reason coverage is no longer available to be used once you’re within 2 days of departure on all travel insurance policies, not just ours. He understood the situation better now.

    Aegis policy: Go Ready Choice

    My interaction with GoReady was as expected. My experience is that you can easily get in touch with pre-departure agents and they are very helpful. I will not be filing a claim but recommend those interested in purchasing a policy read other reviews from those who have filed claims.

    Mat from CO
    Review Received: October 24, 2022
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    2 out of 3 people found this review helpful
    Response from Aegis

    We greatly appreciate Matthew’s warm comments about GoReady’s service team. Our claims staff, like most companies, was temporarily backed up by record-level claim volume in 2021/22. However, our claims department has caught back up to pre-pandemic service levels. We are also in the process of rolling out major upgrades in that area to increase the speed & ease of the claims process even more.