Overview

Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.

Trips Protected
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SINCE 2013
77,391
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AVG. MONTH
509
Total Reviews
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SINCE 2013
1,432
Detailed Rating
Customer Service Before Trip
4.21/5
Customer Service During Trip
3.45/5
Customer Service During Claim
3.36/5

See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.09 (1,432 reviews)

Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.

  • 5
    804
  • 4
    281
  • 3
    169
  • 2
    73
  • 1
    105
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  • Aegis policy: Go Ready Choice

    It’s been 4 days. I’d sent I. Documentation for baggage damage and asked to initiate the claim for the same. The agent seems to have overlooked the official report and didn’t open claim. I’m still waiting despite sending two further emails on that with the official report snapshot.

    Rahul from NJ
    Review Received: January 9, 2023
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    6 out of 7 people found this review helpful
    Response from Aegis

    The insured asked to initiate 3 separate claims for their trip. One of those claims was due to damage that the airline caused to a piece of their luggage. They correctly initiated a report of that with the airline & provided us proof showing that. However, they did not provide us the outcome of that open claim with the airline. That’s what we have requested from them. We have checked their documentation a second time & the outcome of that open case with the airline has not been provided to us by the insured.

    Aegis policy: Go Ready Choice

    I’m in the middle of trying to get my claim settled. But I have to say you guys make it so difficult! My wife had /has a serious lung issue, which is why we canceled our trip. The day my wife called she was put on hold for a long, long time. Finally, she was told what she needed to submit to you. Got the doctors note and also submitted emails from Royal Caribbean stating that our trip was canceled . Communicated via email with all this. She gets an email stating my doctors note is unacceptable because it didn’t state a diagnosis. Really!! Isn’t that a HIPPA violation? But , I’m working on it. Now I’m waiting for a response for the info I forwarded from Royal Caribbean. Which I’m sure there will be issue! Let’s just say we are not happy with our experience with your service.

    Les from FL
    Review Received: December 26, 2022
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    27 out of 27 people found this review helpful
    Aegis policy: Go Ready Pandemic Plus

    I have used SquareMouth Travel Insurance in the past. Very easy to find the right coverage.
    I also filed a claim for a previous trip and the process was painless. I was also reimbursed very quickly!

    TonyC from DE
    Review Received: December 11, 2022
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    7 out of 7 people found this review helpful
    Aegis policy: Go Ready Pandemic Plus

    I was unable to travel because of a medical problem but my wife did go on the trip. I filed a claim early this week (actually I started the process 3 weeks ago, it is a multi-step process), and it's currently in the hands of Affinity.

    Frederick from PA
    Review Received: December 9, 2022
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    5 out of 12 people found this review helpful
    Aegis policy: Go Ready Choice

    It was a relief during the drawn-out claims process knowing that Squaremouth would guide me through a complaint process should it be needed.

    Stressed from CA
    Review Received: December 8, 2022
    Was this review helpful?
    3 out of 4 people found this review helpful
    Response from Aegis

    Thankfully, that wasn’t necessary as this claim was paid out without delay after documentation was received from the insured.

    Aegis policy: Go Ready Choice

    Before my trip, GoReady provided me with handy information sheets to use to prove that I was insured and to let me know how to proceed in the event I needed help. I left for my trip, secure that I had the information and coverage that I needed. Thank you, GoReady!

    When on testing positive for Covid during my trip, I sent an email to GoReady Insurance, I received a prompt response that let me know that an official test result would be needed. I was reassured by the prompt and helpful reply. I will update my comments after I file documentation of my claim. Thank you, GoReady!

    Bernice from TX
    Review Received: December 5, 2022
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    11 out of 11 people found this review helpful
    Aegis policy: Go Ready Choice

    No comment yet as I haven’t filed my claim yet

    MARYGRACE from CA
    Review Received: December 3, 2022
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    1 out of 2 people found this review helpful
    Aegis policy: Go Ready Choice

    Coverage summary is very misleading and incomplete. You have to read the policy very carefully to really understand what your coverage is. When I contacted claims and asked for compensation for lost luggage, the representative immediately started reading from page 9 of the policy and explained that the summary page was inaccurate. He said “you really have to read the policy”. Won’t use this company again!

    William from TX
    Review Received: December 2, 2022
    Was this review helpful?
    18 out of 19 people found this review helpful
    Aegis policy: Go Ready Choice

    Go Ready is reviewing my claim but although I have sent all the information they requested, they always come back wanting more information and for me to resend information I already sent.
    I don't know what to do anymore to get results. I don't have a name of a person I can contact to discuss the matter, nor do I have a telephone number to call.
    GoReady is disastrous...
    What shall I do??
    Marie-Louise Cole

    Marie Louise from CA
    Review Received: November 29, 2022
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    18 out of 18 people found this review helpful
    Response from Aegis

    This insured has corresponded with our office 8 times over the last few weeks & is still for some reason confused about what backup documentation she needs to provide. Immediately after receiving this review, we had a manager call & email the insured. We left her a voicemail & she has yet to return our call or email.

    We’ll look forward to adjudicating her claim once she provides some backup documentation for the adjuster to review.

    Aegis policy: Go Ready Choice

    appeared to provide competitive coverage at advantageous price.
    Will re-asses once claim has been processed.

    Anthony from AZ
    Review Received: November 26, 2022
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    0 out of 1 people found this review helpful