Aegis Travel Insurance Reviews

These comments apply to all travel insurance carriers, not just GoReady. I find the documentation requirements for claim filing to be onerous especially if the dollar amount of the claim is small compared to the amount of premium paid. For example, if airline mishandle luggage, then the insurance carrier wants a receipt from the airline luggage service (at the airport) plus a receipt from the delivery service who eventually gets the luggage to you. Another example, if you become ill on a cruise ship and miss a shore excursion you had paid for. The insurance carrier wants a set of receipts, statements from the shore excursion desk, as well as a physician's statement that includes the doctor's credentials, license number, etc. Another: airline flight is cancelled, the insurance carrier wants a written statement from the airline which again requires signficant effort and persistence on behalf of the claimant.

Here is an idea to resolve the pain of small claims as detailed above: Offer a policy with a deductible or offer a policy that covers ONLY trip cancellation and medical evacuation. The concept being that you cover the really big, expensive losses, not the small stuff. Reduce your premium accordingly.

I have had such poor experience with travel insurance carriers that I may quit paying for the useless coverage. The introduction of the scaled down policy coverage as I have suggested above would entice me to reconsider the product.

Information provided by customer service made it very complicated and I am struggling to figure out how to submit claim.

We are filing with our primary insurance first for a medical claim due to covid while on travel.

Thanks to the pricing comparison tool, it was easy to determine the value of the GoReady policy and make the purchase. No problems.

I began a claim with your company due to my husband's illness. We suddenly had to move and I was not able to complete the claim. I need to talk to someone about the claim. Can you contact me by telephone? My telephone number is 360-636-3012. Thank you.

Julianne Smith
Policy # 4GRWASM1677250

It was easy to purchase, the options available clear, and the documents provided sufficient to carry with us.

So far my experience had been excellent. We’ll see how it goes when I file a claim.

I was happy to get the insurance but had to cancel my trip. I was assured that I would be able to use the insurance for a future trip. I am grateful for that.

I had to modify my trip details slightly ( a different flight on same day)and tried to work with your customer service to make the change. The process was unacceptably cumbersome. I was told I would receive a call back from the carrier customer service. It never came and resulted in not being able to update the insurance carrier with my new flights. Fortunately I was able to travel and did not have to make a claim.

I would not recommend your service and will not book with you again for similar travel.

GoReady has been very cordial, but have provided no assistance in getting responses to questions from the insurance company.