Aegis Travel Insurance Reviews

Thalioccnk you for contacting me in regards to our trip. We look forward to using Squaremouth for future travel. Nowthen, our trip was interrupted due to Lufthansa strike on 01 Sep 2022 causing us to lose 2 days of our honeymoon tip to Greece. I have been working with our travel company Odysseys International,to get resolution. Please continue to be in touch with me. Thank you for your service, Leonard / Anne Magliocchetti

I had good communication while traveling and upon my return. I forwarded several documents and was told a claim would be filed, but was then sent a claims form that is not very clear. Have asked for guidance but no response for several days. Will keep trying.

I can not rate until my claim is settled
Therefore my one star rating will be subject to change

Fortunately, we did not have to use the insurance, but it was reassuring to know it was available if needed.

Great customer service!

They did not contact me after my initial claim. I reached out to Squaremouth for assistance. They ten reached out and said they were extremely busy. I still have not gotten a reply back since the last email.

I went to the urgent care with stomach pain, got some medication and went home. It has been one month and a half I submitted a claim and they keep coming back to me every two weeks requiring additional documentation, saying they can’t visualize my documents. This is unacceptable and I’ll never contract their services again.

Insurance policy certificate did not clearly state what documentation would be needed to file a claim for Covid related trip cancellation. Confusing number of on line sites/names for Go Ready claims. Finally after calling a customer service number was able to get clear details about required documentation for Covid related claim. Claim forms we promptly emailed to me. Two weeks after submitting forms and required documentation have not had updates about the status of my claim.

It took a really long time to process the claim, the procedure was complex, many things that I understood would be covered were not. I did get a substantial amount of money to cover expenses, but the communications were difficult. At one point they sent me back a form saying it wasn't signed and it was signed. They arbitrarily excluded aspects of my claim. I'd try a different service next time.

Emailed GoReady with my claim. Return email stated a claims representative would contact me in 7-10 days. They did not. Called the claims phone number. Representative took my information and stated that I needed to sent claim information by email and a claim adjuster would then get in touch with me in 7-10 days. So far, not contacted yet. Very disappointed in their customer service. Would not recommend this company.