Aegis Travel Insurance Reviews

Thanks

Customer service and the 24 hour assistance was not very knowledgeable and concise of the questions I had regarding filing a claim. I was informed to call someone else to inquire about filing a claim and it was difficult and challenging because of the time difference and where I was at the time. It was a struggle, long wait time with multiple days of calling, and inconvenience before we received some kind of guidance.

I hope the claim process will be direct and straight forward. I noticed confusing and redundant document requirements requested in the claims portal which could use some review for optimization.

GoReady 24hr assistance and customer service was terrible. They put you in a catch22 where they say you need to get a PCR test to confirm COVID but the UK has stopped doing PCR tests. GoReady took 5 days to tell me they would not honor my claim unless I got a COVID PCR test, but I had asked them to provide a provider to give me such a test and they failed to provide a vendor or service that could do one in the country/city where I was, and then took 5 days to get back to me, by which point I was mostly through with COVID but of course my trip/hotels/flights were all lost. I am very disappointed in the support received from GoReady and would not buy from them again nor recommend anyone else buy any of their plans since they make it impossible for customers to file a claim.

too soon to tell.

I faxed my paperwork on 8/11/22 I hope it was received; I would appreciate a reply to this note.

Pre-departure experience with GoReady rated 3 stars because it is not applicable.
With GoReady acquiring April Travel, it is difficult finding the website to file claims.

Cancel for any reason,
Insurance provider denied to honor it for 1 person. Either whole party need to cancel, or none.
This doesn't make any sense.

The Square Mouth staff did a great job helping me choose the right policy for my trip with all the necessary coverage. They really simplified the process for me. Thanks!

The case number was issued by Broadspire. Case manager assigned was Tiffany Daniel Weems. She initially explained the documents needed to reimburse my sister’s airfare and tour cost. I was told it generally takes 7 days. My case was filed in early May. Nit once have I received a call back nor reimbursement. I’ve called numerous times and spoken to everyone but Tiffany. Each time I was told Tiffany or a supervisor would be in contact. To this day still no follow up. I called the week before my trip and requested the CEO’s contact info. No one was able to provide it. I purchased my insurance through Squaremouth which switched to April, and then to Go Ready and now I’m having to deal with Broadspire! Never again will I deal with any of the so called agencies.