Aegis Travel Insurance Reviews

Our developer did find a technical issue that prevented the acknowledgement of this insured’s claim initiation from going through last week. We have corrected that issue & opened two claims for this insured for Trip Delay & Baggage Delay. Apologies to Heather for the slight delay.

We’re not sure what email address this insured attempted emailing, but we haven’t had any issues with our emails & have been receiving over 1,000 every day. While our Sales & Customer Service Call Center is closed on the weekend, we still answer emails over that time. Additionally, our Emergency Call Center is open 24/7/365. This should have been the department the insured contacted. Both phone numbers & emails are included in multiple places in their confirmation email & documentation we provide.

The insured called our Sales/Service call center today & we initiated a claim for them.

We spoke with this client multiple times. We also sent them their claim documentation from our system multiple times. Unfortunately, for some reason they continue to not receive it. Our call center representative has now sent it to them directly and they have confirmed receipt. We will continue with their claim as soon as they upload their documentation into our portal.

We’re not sure what these comments are pertaining to. We received calls & assisted this client on many occasions:

12/27/21 - the date of their claimable incident

01/24/22 - when we told her we’d need her son’s medical bills in order to initiate the reimbursement claim

04/19/22 - when she said she’d received the medical bills

07/11/22 - when we finally received the full value of her medical bills & were able to initiate her reimbursement claim

We have no record of receiving any emails or calls from the insured that were unanswered. Nonetheless, her claim has just recently been initiated & we remain at her disposal should she need any further assistance.

This policy does cover expenses such as food, hotel, local transportation, & even additional airport parking or kennel fees due to ANY delayed flight of 6+ hours. However, if you the insured is looking to cover new flight expenses/change fees or cancel the entire trip outright, then the flight delay or cancellation must be due to weather, mechanical issues, or a strike. This is standard across the U.S. travel insurance industry.

In fact, most policies carry an additional timing standard where the weather, mechanical issue, or strike must delay or cancel their flight for at least 48 hours. However, this policy does not even include that timing standard making it better than most.

Issues with the airline such as short staffing or reservation system issues are not covered by any travel insurance policy that we’re aware of in terms of compensating for new flight expenses/change fees or a trip cancellation. The airline would be responsible in that situation for providing a new flight.

We tried contacting this insured to remind them that if they’re uncertain whether their situation might have been a mechanical issue with the airline, then they should call, email, or live chat the airline to clarify that. Unfortunately, the insured did not answer our call & has not responded to our attempt to contact them.

We are sorry to hear that Jeanne regrets her insurance purchase. While we understand that she believed airline understaffing to be something that travel insurance covers relative to being able to cancel your trip, recoup prepaid trip costs that were unused, or purchase a new flight, we can assure her that’s not the case with any travel insurance policy from any company in the U.S. that we’re familiar with. The standard reasons why you can receive that type of reimbursement relative to flight issues would be in instances of weather, mechanical issues, &/or a strike.

We do cover reimbursement of an unexpected hotel overnight, food, taxis/Ubers, etc. as a result of a flight delay (usually for 6 or more hours) for any reason. It sounds like she may be eligible for that to reimburse her for the $200 hotel night in Frankfurt.

We reached out to this client by phone & email to see how we could assist them. Their voicemail box was full & we have yet to receive a reply. However, they can respond to our email or call (866) 206-9308 to receive additional assistance.