Aegis Travel Insurance Reviews
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Overview
Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.
See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.
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“Aegis policy: Go Ready Choice
Did not get updates during my claim and started to worry.
Jeanne from WAReview Received: October 28, 2025Was this review helpful?0 out of 0 people found this review helpful“Aegis policy: Go Ready ChoiceI emailed them asking for a claim form, and they have not responded timely. It's very disappointing. Would not buy again.
Vanessa from VAReview Received: October 25, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from AegisThank you for your review. When sending emails, we like to remind our members to check their junk/spam folders in case email correspondence lands there. In your case, this is where you found your claim forms.
“Aegis policy: Go Ready Choiceallan from CAReview Received: October 8, 2025Was this review helpful?0 out of 0 people found this review helpfulAs I stated previously they delayed unnecessarily either due to negligence, poor training of the agents or to delay payment. The final payment was exactly what I asked for.
“Aegis policy: Go Ready ChoiceIt took almost a month, but otherwise was seamless.
Robert from MIReview Received: October 7, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from AegisThank you for taking the time to share your review. We're glad to hear that your claim was reviewed and processed within our standard timeframe of three business weeks. We hope you'll keep Aegis in mind for your future travel insurance needs.
“Aegis policy: Go Ready ChoiceHave provided all requested information and awaiting a response. Info was provided about a week ago.
Janet from OHReview Received: October 3, 2025Was this review helpful?0 out of 0 people found this review helpfulReview Updated: 10/31/2025
Everything with the experience was great other than the fact that I had submitted for approximately $35 reimbursement for toiletries. My flight was delayed and I ended up having to spendthe night in Chicago and did not have certain critical items that I had to go to a drugstore and buy. Still not totally sure why that was not reimbursed. Clearly, it was associated with a travel delay and the necessities were in my checked bag which was retained at the airport. Thank you for your consideration.
Response from AegisThank you for your review. Upon receipt of all required documentation, the review and adjudication process will commence and is expected to be completed within approximately fifteen (15) business days. Should any further documentation be deemed necessary, your assigned adjuster will contact you directly.
“Aegis policy: Go Ready ChoiceVery cooperative in allowing me to move insurance to another cruise when illness forced me to cancel the initial cruise. High marks for customer sensitivity.
Albert from MAReview Received: October 3, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from AegisThank you so much for your kind feedback. We’re glad we could assist in transferring your coverage and make the process a little easier during an unexpected situation. We appreciate you choosing us to protect your travels and look forward to serving you again in the future. Wishing you safe and enjoyable travels ahead!
“Aegis policy: Go Ready Choiceeast to get policy
did not require use of the insurance but wanted the safety of having insurance on a trip
Thanks for your servicesJanet Greebel from NJReview Received: September 23, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from AegisWelcome home and thank you for your review. We’re happy you found the purchase process easy, and that our coverage was able to provide peace of mind during your travels. We hope you have wonderful memories of your trip and will consider Aegis for your future travel insurance needs.
“Aegis policy: Go Ready ChoiceAirline issued a credit that won't expire until next February. If we are unable to use that credit, Aegis says that they will reopen the claim and indicates it will reimburse us for the full airline fare ($3007).
Lauren from NCReview Received: September 22, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from AegisThank you for taking the time to post your review. Yes, this is correct, once the credit expires, please forward documentation of the unused airline credit, and the claim will be reopened and reviewed for adjudication.
We hope you will consider Aegis again for your future travel insurance needs.
“Aegis policy: Go Ready ChoiceAmanda from ARReview Received: September 17, 2025Was this review helpful?0 out of 0 people found this review helpfulMy claim is still open. I have no idea where it stands. I will not be using this company again.
“Aegis policy: Go Ready ChoiceThe claim has been filed on 7/22/25. Today is 9/10/25. It takes too long for Aegis to settle the claim. When I called Aegis, the representative said by the end of August it will be completed. However, they ask for more receipts each time. They do not review all the documentation carefully. The first time Aegis asked for Celebrity cruise cancellation documentation. But they were already included in the initial claim document.
I feel that Aegis is dragging their time to pay the claim.
Serena from CAReview Received: September 10, 2025Was this review helpful?1 out of 1 people found this review helpful