Aegis Travel Insurance Reviews

Very easy to talk to. Hope claim is reimbursed as easily. Sent all the documentation. I was suppose to hear last week but nothing. Yet it is a holiday weekend. Maybe this week. Claim is cancellation by company that filed bankruptcy. That is a covered event.

I always buy travel insurance with Aegis when I’m on extended vacation. My most recent trip was a 44 day cruise with Holland America. I’ve never had to use the insurance prior to this trip but my luck ran out. I developed a terrible ear infection to the point I had to schedule an appointment with the ship doctor. He scripted meds that brought quick relief.
I filed a claim when I returned home and just today received a medical claims form from Zurich. As I reviewed the documentation REQUIRED to complete the form it became readily apparent the form was designed to deny my claim. My claim is for $221.06 for a $3000 policy.
I will file my claim even though I know it will be an exercise in futility as some of the REQUIRED documents I no longer have available.
I am booked for a 30 day cruise this fall. Guess what I will not be purchasing.

My issue is not with Aegis, specifically, but with their underwriter, Zurich. Once I filed a claim with Aegis, it was handed off to Zurich. The customer service and claims managers at Zurich are completely unresponsive.

It took five months to resolve a $97 claim. Within those five months, I called five times to get updated status of the claim, and each time I was told that my claim was going to be "escalated," which did exactly nothing. Ten emails went unanswered.

When Zurich finally reached out, it was to request additional documentation. I had questions about what to provide and those messages went unanswered also. In order to get someone at Zurich to actually review the documents I submitted and follow up, I had to call customer service at Aegis who then reached out to Zurich. Only then did I get information about the claim. This is inefficient and frustrating.

The claim is finally resolved, but I won't be using Aegis again because I do not want to deal with this level of unresponsiveness from their underwriter, Zurich.

I called them to change dates of coverage. Process went smoothly.

The agent I spoke with was knowledgeable, efficient and made the process so easy for me. She found insurance that was cost effective and what I needed. I didn't feel I was buying more insurance than I needed.

Very friendly and easy to work with. When our tour dates changed it was no problem to change the insurance dates

The policy provided security and peace of mind for my trip and it was well worth the money invested.

When may luggage didn't appear at first and I called Aegis, they were on it and contacted me in a timely manner. I found the luggage later and notified them of it and they were very gracious.