Aegis Travel Insurance Reviews

I am still waiting for my claim to be processed after a month and a half of submitting all paperwork. I have emailed multiple times and called twice. I do not get an email response. When I call customer service says someone will get back to me and never does. I was told a supervisor would reach out last I called and still nothing. I feel scammed.

Aegis is a good company with comprehensive coverage at affordable prices. Policies are lenghty but clear and covered most of my questions. I interacted with staff to get answers to some questions and was not disappointed. Staff courteous and emphatic.

The customer service representative at Aegis was very helpful when I called after our trip to ask how to go about filing a claim. She outlined the steps I need to take to file for the secondary medical benefits of the policy.

The claim process was easy to complete and we received our refund within 10 days. I was very impressed by how helpful the agent was when I first called. I'll be using you again

I initially purchased our Travel Insurance policy online and it went very smoothly. When we extended our trip for 3 more days, I called and gave them the new return date. That was no problem and I would recommend AEGIS for Travel Insurance. Fortunately, I did not have to file a claim.

Knowing that emergencies and contingencies are covered is comforting.
Not having to use the services is priceless.
It takes some major worries out of the travel experience .

I am filing a claim for a trip that was delayed from 23'20" to 46 hours, and luggage that was delayed 10 days. No resolution made so far.

We haven’t filed the claim as yet, need to find a fax store. Hope fully they will help with the almost $5000 bill.

When I first contacted Aegis, the claim went to GoReady. From GoReady it went to Zurich.
I had to cancel the entire trip prior to departure and started the claim on 12/28/2024.
I've submitted all the forms (10 pages and some more than once) and was given a claim number with Zurich.
I've called several times starting in February. I was given different dates for finalizing the claim.
The second to last one was on 4/12/2025 when they told me it would be "expedited" no later than 4/16/2025.
That day came and went with no response. I then called again on 4/21/2025 and was told that all papers were received and nothing was missing and that it would be finalized on 4/25/2025 (today).
In the meantime I sent 3 emails recently to see if I can get any followup information.
No response at all to any of my last 3 emails, including one early this morning. I gave them until noon today because of the time differences.

I will now file a complaint with the Calif. Dept. of Insurance. I understand that they are in a serious breach with this claim.