Aegis Travel Insurance Reviews

Premature to answer. I’m preparing a claim that should be submitted this week.

-per customer service's instruction, I emailed all necessary docs to claims@goreadyinsurance.com
-after two weeks wait, got an email from zurichclaims@cbpinsure.com asking me to submit a claim form but no form was attached
-the number provided is useless, never able to get hold with a live person
-found a website https://cbpconnect.com and filed the claim, hopefully that will work

Trip Interruption!

I had a little trouble understanding what coverage I needed; I called customer service after purchasing the policy and was guided to the additional coverage needed . Pleasant experience all around.

Smooth interaction upfront. No need to do more. Thank you and will return for future trips.

The sailing company cancelled the trip because of bankruptcy. I have filed the claim but have heard back.

Very easy to talk to. Hope claim is reimbursed as easily. Sent all the documentation. I was suppose to hear last week but nothing. Yet it is a holiday weekend. Maybe this week. Claim is cancellation by company that filed bankruptcy. That is a covered event.

I always buy travel insurance with Aegis when I’m on extended vacation. My most recent trip was a 44 day cruise with Holland America. I’ve never had to use the insurance prior to this trip but my luck ran out. I developed a terrible ear infection to the point I had to schedule an appointment with the ship doctor. He scripted meds that brought quick relief.
I filed a claim when I returned home and just today received a medical claims form from Zurich. As I reviewed the documentation REQUIRED to complete the form it became readily apparent the form was designed to deny my claim. My claim is for $221.06 for a $3000 policy.
I will file my claim even though I know it will be an exercise in futility as some of the REQUIRED documents I no longer have available.
I am booked for a 30 day cruise this fall. Guess what I will not be purchasing.

My issue is not with Aegis, specifically, but with their underwriter, Zurich. Once I filed a claim with Aegis, it was handed off to Zurich. The customer service and claims managers at Zurich are completely unresponsive.

It took five months to resolve a $97 claim. Within those five months, I called five times to get updated status of the claim, and each time I was told that my claim was going to be "escalated," which did exactly nothing. Ten emails went unanswered.

When Zurich finally reached out, it was to request additional documentation. I had questions about what to provide and those messages went unanswered also. In order to get someone at Zurich to actually review the documents I submitted and follow up, I had to call customer service at Aegis who then reached out to Zurich. Only then did I get information about the claim. This is inefficient and frustrating.

The claim is finally resolved, but I won't be using Aegis again because I do not want to deal with this level of unresponsiveness from their underwriter, Zurich.

I called them to change dates of coverage. Process went smoothly.