Overview

Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.

Trips Protected
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SINCE 2013
75,067
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AVG. MONTH
465
Total Reviews
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SINCE 2013
1,395
Detailed Rating
Customer Service Before Trip
4.2/5
Customer Service During Trip
3.42/5
Customer Service During Claim
3.35/5

See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.08 (1,395 reviews)

Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.

  • 5
    781
  • 4
    270
  • 3
    168
  • 2
    72
  • 1
    104
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  • Aegis policy: Multi-Trip Plan Universal

    I think the only thing I would add is to have the claim form more accessible to download on the website or have a way to just submit the claim on the website. I had to email someone to get the form that took a few days to get. Not a huge deal, but it would just be easier to have it accessible on the website.

    Kevin from FL
    Review Received: August 10, 2015
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    6 out of 6 people found this review helpful
    Aegis policy: Go Ready Choice

    My small claim was handled quickly and extremely efficiently with promptness and courtesy.

    Geoff from GA
    Review Received: August 10, 2015
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    0 out of 0 people found this review helpful
    Aegis policy: Go Ready Choice

    So far excellent. I spoke to an agent who immediately sent me a claim and explained the policy. I like that the medical is primary and will always use a policy that is the primary insurer. Last time as secondary I had to get denial from Medicare and supplemental MC before even applying for reimbursement. It took months.

    Cynthia from IL
    Review Received: August 4, 2015
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    4 out of 4 people found this review helpful
    Aegis policy: Go Ready Choice

    I called about a possible claim. And did not get anything but grief over my questions. I would have felt better about the process if the girl on the phone would have talked tome. All she did was read the policy. Over and over. She was no help in telling me how to proceed.

    Norma from NV
    Review Received: August 3, 2015
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    3 out of 4 people found this review helpful
    Aegis policy: Go Ready Choice

    I spoke with Johana who made me comfortable with decision to choose the policy. Everything was really simple, and thankfully didn't have need for any emergency services.

    Adrian from FL
    Review Received: August 2, 2015
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    1 out of 2 people found this review helpful
    Aegis policy: Go Ready Choice

    Great price for a coverage without a specific reason.
    I would recommend this policy and use it myself again.

    Wendolyn from WI
    Review Received: July 31, 2015
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    0 out of 0 people found this review helpful
    Aegis policy: Economy Plan

    Your above questions don't make a lot of sense.

    Mary and Jerry from WA
    Review Received: July 29, 2015
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    0 out of 0 people found this review helpful
    Aegis policy: Go Ready Trip Cancellation

    It was easy to purchase online.

    The paperwork for a claim was a bit confusing but their response was swifter than promised and they paid us quickly.

    Judy from KY
    Review Received: July 26, 2015
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    2 out of 3 people found this review helpful
    Aegis policy: Go Ready Choice

    Good coverage at a decent price.

    Gloria from MN
    Review Received: July 25, 2015
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    0 out of 0 people found this review helpful
    Aegis policy: Go Ready Choice

    I chose due to recommendation of a friend.
    Yes I would recommend.

    Madeline from MI
    Review Received: July 18, 2015
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    0 out of 0 people found this review helpful