Overview

Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.

Trips Protected
Calendar icon
SINCE 2013
80,272
Calendar icon
AVG. MONTH
666
Total Reviews
Star icon
SINCE 2013
1,467
Detailed Rating
Customer Service Before Trip
4.21/5
Customer Service During Trip
3.46/5
Customer Service During Claim
3.35/5

See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.09 (1,467 reviews)

Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.

  • 5
    826
  • 4
    289
  • 3
    170
  • 2
    73
  • 1
    109
  • Filter By
    Filter
    Sort By
    Sort
  • Aegis policy: Go Ready Choice

    I would recommend this policy to other travelers.

    Mieko from FL
    Review Received: October 1, 2015
    Was this review helpful?
    0 out of 0 people found this review helpful
    Aegis policy: Go Ready Trip Cancellation

    I only bought trip cancellation coverage. Liked the price, and the one time that I called them they were very helpful.

    Barbara from AZ
    Review Received: September 29, 2015
    Was this review helpful?
    0 out of 0 people found this review helpful
    Aegis policy: Go Ready Choice

    Needed to increase amount of coverage due to slight change in travel. Took several telephone calls and emails to finally get it done. Poor customer service just trying to increase coverage and give them more money. That scares me about what claim service might look like. I will definitely not use April again.

    Scott from CO
    Review Received: September 13, 2015
    Was this review helpful?
    14 out of 15 people found this review helpful
    Aegis policy: Go Ready Choice

    ATP policy was quick easy to purchase, affordable and coverage was clearly explained . I did get sick on vacation and had to file a claim. It was handled promptly and without any hassle. While I hope never to have to use it again, I will certainly continue to purchase my travel policies from ATP. Peace of mind is priceless.

    Carolyn from VA
    Review Received: September 12, 2015
    Was this review helpful?
    6 out of 6 people found this review helpful
    Aegis policy: Go Ready Choice

    Promptly and respectfully responded to my questions when I was faced with a cancelled cruise.

    Steve from CA
    Review Received: September 10, 2015
    Was this review helpful?
    3 out of 3 people found this review helpful
    Aegis policy: Economy Plan

    Based on past experience with April I chose them again--very competitive and insured all that I needed.

    Gerald from GA
    Review Received: September 9, 2015
    Was this review helpful?
    1 out of 2 people found this review helpful
    Aegis policy: Go Ready Choice

    I am waiting for an affidavit to sign stating that I will not use any of the miles since I cancelled the trip. This could have been made clear to me a lot sooner.

    Johanna from CA
    Review Received: September 2, 2015
    Was this review helpful?
    0 out of 0 people found this review helpful
    Aegis policy: Go Ready Choice

    Very good customer service - available and responsive,
    Straight forward claim submission and processing,

    Erella from NY
    Review Received: September 2, 2015
    Was this review helpful?
    1 out of 2 people found this review helpful
    Aegis policy: Go Ready Choice

    April Travel Protection is dragging their heels in paying medical bills and trip interruption claims. They keep saying it is still under review, but has been over 2 months.

    anonymous from WA
    Review Received: September 2, 2015
    Was this review helpful?
    2 out of 2 people found this review helpful
    Aegis policy: Multi-Trip Plan Universal

    although it took several week to process the claim I can honestly say I was impressed with the process . I submitted documentation requested once with the relevant claim form and lo and behold several checks arrived a few weeks later with no queries and settlement for what I requested in full.
    Very well done!

    John from AL
    Review Received: September 2, 2015
    Was this review helpful?
    5 out of 5 people found this review helpful

Last updated: September 24, 2026