Aegis Travel Insurance Reviews

Sarah did a very good job at following up with me on a question I had and eventually got me an answer. She was persistent with the company to get me the information I needed.

Claim process takes too long.

I filed a claim for a trashed suitcase in late April. I sent in the requested forms, pictures and specifics as to how the bag was damaged by airport personnel. Although the bag was seldom used,(except for extended trips), it was in good condition for a about four years old. I explained that due to it's age, I no longer had the original purchase receipt, (understandable, right)?
Last week I received a request from Seven Corners, Inc whom I guess APRIL laid my claim off onto which they received from SquareMouth, asking for the" ORIGIONAL"purchase receipt. I wrote again restating the I didn't have one.
Where this is going, I can only guess...The scrap heap?

They keep asking for my documents. I have sent them twice. I continue waiting.

My claim for a damaged (destroyed) suitcase was handled reasonably promptly. After filing, I got an email acknowledging the claim, which was re-assuring. A check was mailed a couple of weeks later.

I've sent the same set of information to APRIL 3 times and they keep on asking for the same document without realizing they already have it…. very frustrating. Because of this I have not received any reimbursement yet….
Despite this problem I have had good experience with their customer service that is trying to find a resolution.

talk to customer service, waiting for claim forms, to be mailed from your organization. If not in mail box ,will call again
Ron Rellinger

I've been in touch with April regarding my lost baggage. I have not yet received a response from them yet regarding this issue, but the claim has been started.

I sent the claim in and have not heard from them thus far. When I did speak to them, I was told they had all the information they needed. That was 3 weeks ago.

Admitted to hospital with cardiac episode. Called April 2 days later. Hospital had already submitted payment to Medicare.
Talked w/Vivian who started file and assured that April would pay as 3rd party insurer. Haven't received any bills as of this date