Aegis Travel Insurance Reviews

I submitted a claim for delayed baggage to APRIL on and have yet to hear from them! Not even an acknowledgement that they are working on my claim!
As such, I am only giving a 4* rating for now. In the event they settle my claim correctly, I will change my rating to 5*; otherwise, I will drop my rating to NO or 1* !

Everything was quick, easy, and professional.

Had a little trouble getting a quote and had to call several times but once I received the quote everything proceeded smoothly.

Had no claims on my past two trips but the one before had problems with lost luggage (4 days) and trip delay of 14 hours. April Insurance promptly reimbursed me for my expenses.

I will continue using them for travel insurance as their prices are fair and they provide the type of travel insurance I need.

The agency was prompt in providing claim form as soon as I called in to initiate the claim.
Unsure yet how they will process the trip cancellation for any reason claim.

Our luggage did not make the connection from our transfer in Rome to our final destination in Milan. Since our arrival was early evening we knew we'd be without our suitcases until the next day at the very least. We kept track of all our purchases and communications with the airline. Once we got home I contacted April and got the claim process rolling. The only glitch was their getting our email address wrong, so the attachments they sent were delayed initially. Once everything was submitted and follow up requests supplied, we were paid within 30 days.

I think the only thing I would add is to have the claim form more accessible to download on the website or have a way to just submit the claim on the website. I had to email someone to get the form that took a few days to get. Not a huge deal, but it would just be easier to have it accessible on the website.

My small claim was handled quickly and extremely efficiently with promptness and courtesy.

So far excellent. I spoke to an agent who immediately sent me a claim and explained the policy. I like that the medical is primary and will always use a policy that is the primary insurer. Last time as secondary I had to get denial from Medicare and supplemental MC before even applying for reimbursement. It took months.

I called about a possible claim. And did not get anything but grief over my questions. I would have felt better about the process if the girl on the phone would have talked tome. All she did was read the policy. Over and over. She was no help in telling me how to proceed.

I spoke with Johana who made me comfortable with decision to choose the policy. Everything was really simple, and thankfully didn't have need for any emergency services.