Aegis Travel Insurance Reviews

I've sent the same set of information to APRIL 3 times and they keep on asking for the same document without realizing they already have it…. very frustrating. Because of this I have not received any reimbursement yet….
Despite this problem I have had good experience with their customer service that is trying to find a resolution.

talk to customer service, waiting for claim forms, to be mailed from your organization. If not in mail box ,will call again
Ron Rellinger

I've been in touch with April regarding my lost baggage. I have not yet received a response from them yet regarding this issue, but the claim has been started.

I sent the claim in and have not heard from them thus far. When I did speak to them, I was told they had all the information they needed. That was 3 weeks ago.

Admitted to hospital with cardiac episode. Called April 2 days later. Hospital had already submitted payment to Medicare.
Talked w/Vivian who started file and assured that April would pay as 3rd party insurer. Haven't received any bills as of this date

Policy lived up to what is was described and claim benefits were distributed to me as stated.

I was very satisfied with our April travel protection policy and the ease of purchasing the policy. The quoted rate was very competitive, as was the Pre-existing waiver policy for medical claims. Our advisor Johana Macis, was very helpful and responsive. My only complaint would be that Johana was very difficult to reach when I called her direct extension -- I kept getting a generic voicemail greeting. I did find that the best way to reach her directly was by calling the general Customer Service number and ask for her by name. My suggestion would be to fix this problem in the future. Thank you. Sincerely, Randall Lem

I did not go on the trip because I needed emergency abdominal surgery. As soon as we see what the airline returns, we will be filing a claim for the rest. I would like to know how to go about it.

Emilia Listopad

847-871-1593

It was easy to do online and affordable.

I would recommend this policy to others.

Our experience with APRIL Travel Protection was 5 stars up until we had to file a complaint. We rate it now with 0 stars because it is almost 4 months and our claim has not yet been resolved. Very disappointing.