Aegis Travel Insurance Reviews

Thank you for taking the time to write a review and speak with our Squaremouth Zero Complaint Team regarding your experience filing a claim.

I understand your claim was denied, and I apologize for the frustration this caused. Unfortunately, your claim was for a trip interruption, and your policy did not include this benefit as the plan was pre-departure Trip Cancellation only.

All plans sold on Squaremouth come with a free-look period of either 10 or 14 days. This allows you to review your coverage and if you are unsatisfied with the coverage or exclusions, we are delighted to cancel your policy and fully refund your premium.

You can also view all the policy coverages by clicking on 'Policy Detail' or 'View Certificate' prior to purchasing the policy, which allows you to verify what is included within the coverage you have selected. Our website also allows you to add filters for benefits you would like to ensure are included within the policy you purchase.

I am sorry that this time, the policy did not include the coverage you were looking for. We look forward to assisting you in the future to ensure you purchase the least expensive plan that includes the coverage you are looking for.

We thank Donald for entrusting his travel insurance needs with April Travel Protection. We take great pride in our exceptional customer service and are truly disappointed Donald feels we were unable to meet his expectations.

Donald reached out to April's 24 hour call center three days after he learned his cruise was cancelled. Basic information was obtained and, a case was opened. After taking the time to review all call and email communications, I can confirm that our team was courteous, professional, and competent throughout.

While multiple organizations were engaged in the coordination efforts to return this cruise lines' guests to their home cities or their next destinations, Donald made the decision to extend his stay abroad. Throughout this period, each company was regularly communicating with Donald and one another via phone and email.

Keeping within the terms and conditions of the policy, Donald's claim has been finalized. We were able to maximize his benefit allowances including:

Trip Interruption - for his airfare to get to his next destination along with the applicable ground transfers which allowed him to resume his post cruise plans;

Trip Delay - due to the interruption of his trip while getting to his next destination and;

Missed Connection due to the cancellation of the sailing to cover accommodations and meal expenses

We understand that Donald believes that he should receive additional compensation to, in essence, repay him for the 2-week substitute vacation he chose to take when his original cruise abroad went awry. However, travel insurance is here to repay policyholders for non-refundable items that were cancelled or unexpected expenses for travel disruptions. In this case, the cruise line naturally refunded him for the cruise that they were unable to provide. Had Donald chosen to return to the states within a timely fashion like the rest of his follow passengers had done, he most certainly would not have had additional expenses out of pocket. The fact that he chose to remain in a 5-star hotel for 2 weeks and then fly back home on his originally scheduled Business Class Ticket put him in a situation where his policy limits were reached.

Squaremouth has contacted the customer to open a Zero Complaint Case. Squaremouth has contacted April Travel Protection to determine what has happened with this claim.