Overview

Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.

Trips Protected
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SINCE 2013
80,282
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AVG. MONTH
662
Total Reviews
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SINCE 2013
1,467
Detailed Rating
Customer Service Before Trip
4.21/5
Customer Service During Trip
3.46/5
Customer Service During Claim
3.35/5

See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.09 (1,467 reviews)

Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.

  • 5
    826
  • 4
    289
  • 3
    170
  • 2
    73
  • 1
    109
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  • Aegis policy: Go Ready Trip Cancellation

    It was easy to do online and affordable.

    I would recommend this policy to others.

    JOAN from FL
    Review Received: April 14, 2015
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    0 out of 0 people found this review helpful
    Aegis policy: Go Ready Choice

    Our experience with APRIL Travel Protection was 5 stars up until we had to file a complaint. We rate it now with 0 stars because it is almost 4 months and our claim has not yet been resolved. Very disappointing.

    Shari from CA
    Review Received: April 5, 2015
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    5 out of 6 people found this review helpful
    Aegis policy: Go Ready Choice

    Excellent service, easy process, prompt payment. Couldn't ask for better!

    Becca from CA
    Review Received: April 3, 2015
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    0 out of 0 people found this review helpful
    Aegis policy: Economy Plan

    My travel partner became very sick soon after arriving in Mexico. There was no time to contact April as he needed treatment immediately. We contacted April a couple of days later and they told us what paperwork to get but we had limited internet and phone access so we did not file a claim until we returned home. Their customer service was excellent at walking me through the process and they settled the claim quickly. I will definitely use them again and recommend them to my friends.

    Carol Rall from WA
    Review Received: April 3, 2015
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    6 out of 7 people found this review helpful
    Aegis policy: Go Ready Trip Cancellation

    very pleased!

    Will check again for future travel.

    Thanks.

    Eckart from SC
    Review Received: March 25, 2015
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    0 out of 0 people found this review helpful
    Aegis policy: Go Ready Choice

    Pending the outcome of my submitted claim and the attention I receive on the claim, I will be better able to rate the ins. provider at a later date. When I called from overseas to the 24 hour travel assistance hotline about the claim or issue, I could not get any answer. It appeared that the line was not functioning. However, I was able to get an answer from the regular telephone number. Please contact me in about four weeks for a proper evaluation and review.

    Norman from CA
    Review Received: March 23, 2015
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    0 out of 0 people found this review helpful
    Aegis policy: Go Ready Choice

    claim mailed on March 10, 2015. Per USPS the claim is scheduled for delivery to April TP on March 16

    Joseph from MI
    Review Received: March 15, 2015
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    0 out of 0 people found this review helpful
    Aegis policy: Go Ready Choice

    The extra coverage I purchased on my policy was very hard to detrmine while reading thru it. Coverages werent listed in full. Half wrre stated on the policy while extras appeared on a seprate riider...giving the 1st appearance of not being thrre. When I called for an explanation...they seemed aannoyed in having to explain. Refused to send me a copy of my policy. Said I had to print out all pages myself.

    Grace from NJ
    Review Received: March 13, 2015
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    0 out of 0 people found this review helpful
    Aegis policy: Go Ready Choice

    The entire process of purchasing the insurance was easy and reasonable. I am glad I did not have to use the insurance but I felt secure having it.

    Joan from NY
    Review Received: March 12, 2015
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    0 out of 0 people found this review helpful
    Aegis policy: Go Ready Choice

    Blessings! I called April Travel customer service a few days before we left for India to drop one woman from the policy, because she was not going on the trip. The woman I spoke to promised to get back to me the next day, which she did not. I have not heard from the company, nor have I received the refund for the one uninsurable woman, Marlo blood.

    Jacqui from NV
    Review Received: March 6, 2015
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    0 out of 0 people found this review helpful

Last updated: September 25, 2026