Aegis Travel Insurance Reviews

The response to my initial email, following the incident for which I submitted a claim, was reasonably prompt. So far I don't know what the result of the claim will be, however.

This is the best travel policy I ever had. It is very affordable, provides excellent coverage, customer service is great and reimbursement of expenses is prompt. April Travel Protection is truly a 5 Star company that I would be proud to recommend to any traveler.

April representatives were very helpful and understanding. Our claim
was reviewed and a determination was made very quickly....No
hassle at all.
I would recommend April Travel Protection to other travelers.
If we travel in the future, I definitely would buy the April Travel
Protection Policy

This should be zero star, not one. Appalling. Absolutely the worst insurance policy service I have ever experienced in 50 years. The front end people were fine, but as soon as the claim was sent back to head office, they showed themselves to be incompetent, uncaring, and uninformed. I would never ever use these people again or recommend them to others. They left me open-mouthed with their inability to deal with simple, basic insurance issues and most of all with their complete and utter lack of communication.

Quick response from customer representative and medical bill have all been reimbursed within 30 days. Will definitely use APRIL again.

Awesome help finding the correct policy. Wonderful staff, very helpful and knowledgeable, prompt and complete.

Air France pilots decided to strike while we were on vacation, cancelling our return flights. I was unable to get through to Air France (all lines busy), so I contacted April who told me they would take responsibility for rebooking. However, I continued to call Air France and ultimately got in touch and they booked us on another carrier. I then called April and told them we were all set. Bottom line is that I don't know how April would have performed but they seemed willing to help. If this happens next time, I would be more persistent with the airline and probably not contact April unless absolutely necessary. I think April should be clearer on what customers should do in the event of an airline strike.

I have filed a claim with April after being delayed 26 hours on my trip. They claim that they will only cover me for 1 day because the second day doesn't start until 30 hours after a delay. I have appealed the judgement, only to be denied a second time. I have also called squaremouth to file a complaint against them.

Our baggage to Brussels, Belgium was delayed by 33 hours. I contacted April Travel Protection by email immediately and received the forms to submit a claim for the delay. We returned home on 9/10/2014 and have submitted a claim to them. Hopefully we will have no problems collecting for the delayed luggage since our policy states we have a $200 daily limit per person covered after 12 hours delay. April states they will process the claim within approximately thirty business days. Hopefully that will be the case.

I did have a question for April insurance during my travels which they promptly answered. However, I do not give maximum ratings because there may always be room for improvement. I did have medical problems but knowing that not much could be done about it at the time and to avoid the hassle of filing a claim I did not seek medical attention.
Other than that, yes I would recommend this policy to others.