Aegis Travel Insurance Reviews

I called for clarification and was given the info I needed to make a decision. I would recommend it to others.

The telephone Agent was excellent; very patient with questions, and gave very clear answers.

I received an identity card only the day before the trip.

The whole process was very easy. The gentleman I talked to was very helpful and I would use this company again.

Great service at a fair price! I had to reach them twice for questions & they were extremely helpful each time. As a self admitted textaholic, I even engaged them in a text chat from my phone & it worked great.

Had a bit of a scare on my outbound flight as bad weather had delayed me for a few hours. I reached out to find out what to do & they gave me clear instructions. If my flight delay reached 6 hours, they would help arrange a new one for me. They even said they would pay for it right away, so I didn't have to go through a claims process. Fortunately, it didn't come to that. I was on my way to Vegas after about 3 or so hours in the airport.

WILL DEFINITELY USE AGAIN & RECOMMEND APRIL!!

April Travel Protection gave excellent customer service.

Good to have the backup. Had a wonderful trip.

I called the Emergency Assistance line several times during my 'problem time.' I had to call them collect as they somehow couldn't call my international cellphone number (but others reached me). They weren't much help during my 'problem time' in Rome Italy. I went to hospital in Rome. Staff recommended I remain for additional treatment for congestive heart failure. I cut short my trips, and returned home for treatment by my regular physicians. I filed claim - providing all paperwork required. April denied claim because I 'left the hospital against medical advice.' April is considering my appeal. NO I would not recommend this policy. Their first claim response is denial.

As the tour we were going to take was cancelled, I asked if we could cxl our policy. They said it would have to go to the proper dept. but we didn't hear anything until some time later when I noticed a refund had been made to my credit card. We appreciated this.

I sent my claim to the provider in early January and I have followed up multiple times, yet still no update or resolution. I am not happy with how long the claim process is taking.

Not sure why this provider takes to long to process claims or why the claim process is so old fashioned. You can email a PDF but you still have to call the provider, request a claim form (can't find it anywhere on the website), print and fill it out, and then scan and email it. Why can't the form be submitted electronically through an online account?