Overview

Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.

Trips Protected
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SINCE 2013
74,933
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AVG. MONTH
456
Total Reviews
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SINCE 2013
1,392
Detailed Rating
Customer Service Before Trip
4.2/5
Customer Service During Trip
3.42/5
Customer Service During Claim
3.35/5

See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.08 (1,392 reviews)

Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.

  • 5
    781
  • 4
    269
  • 3
    168
  • 2
    72
  • 1
    102
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  • Aegis policy: Go Ready Choice

    Did not file claim because customer service told me that the cancellation of the cruise was not reason covered by this policy. I had no way of knowing this
    Lost everything
    Aegis is a scam
    Shelley Hartsock

    SHELLEY from FL
    Review Received: December 29, 2024
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    5 out of 7 people found this review helpful
    Response from Aegis

    Thank you for sharing your feedback. We understand how frustrating it can be when travel plans don’t work out as expected and would like to address your concerns

    Travel insurance is designed to cover specific situations, which are outlined in the Description of Coverage provided with your policy. While the reason for your trip cancellation may not have been covered, we want to ensure every case is given the proper attention. You are welcome to file a claim, and our claims adjusters will carefully review it to determine if coverage applies.

    For greater flexibility in the future, we recommend considering the "Cancel For Any Reason" upgrade, which allows cancellations for any reason and provides reimbursement of up to 75% of your trip cost.

    If there’s anything we can do or if you’d like guidance on filing your claim, please don’t hesitate to reach out to us. We’re here to help.

    Aegis policy: Go Ready Choice

    Aegis was very caring and supportive. They called me several times to check on how my mother was doing. They were very prompt about providing the necessary forms to fill out. The process was straightforward. Great company

    Barbara from CA
    Review Received: December 25, 2024
    Was this review helpful?
    2 out of 3 people found this review helpful
    Aegis policy: Go Ready Choice

    David from WA
    Review Received: December 25, 2024
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    0 out of 1 people found this review helpful

    This process has taken months with no resolve. I've provided all information except one airline ticket for one of my daughters which I deleted it as I thought this was over after they said they would be sending me a check. Hey are denying my entire claim for both my daughters which were both in the hospital.

    Aegis policy: Go Ready Choice

    Claim has been submitted in its entirety! Waiting for payment!

    Michael from FL
    Review Received: December 18, 2024
    Was this review helpful?
    1 out of 3 people found this review helpful
    Response from Aegis

    Thank you for your review, your claim submission was received and properly adjudicated. Our records indicate your settlement check was presented for payment on January 28.

    We look forward to providing you with future policies for your upcoming travels.

    Aegis policy: Go Ready Choice

    I understand policy.

    Kent passed away, and we filed a claim which was paid promptly, but the check was made out to the “estate of Kent Peterson” I tried to get it changed to the name of the executor but they couldn’t change it. An estate account is only valid in probate of which there was none on Kent’s estate. It is not possible to set up an estate account after the fact so check can not be cashed or deposited.

    Lance from FL
    Review Received: December 18, 2024
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    5 out of 5 people found this review helpful
    Response from Aegis

    On behalf of the Aegis family, please accept our most sincere condolences on the loss of your father in-law. Estate claims will always present a challenge if there is not a named beneficiary listed. We’re sorry for the inconvenience but happy to know that you were able to reconcile the check.

    Aegis policy: Go Ready Choice

    Once I decided to file a claim, the response with regards to the claim was prompt and forms were sent to me expeditiously.

    William from DC
    Review Received: December 15, 2024
    Was this review helpful?
    3 out of 3 people found this review helpful
    Response from Aegis

    Thank you for entrusting Aegis to insure your trip to South Africa. We hope your trip left many memories. You did experience a Trip Interruption and we’re glad to hear your claim initiation went smoothly. Our records indicate your claim was submitted in early December, reviewed and adjudicated in early January.

    Hoping you will keep Aegis at the top of your list for your future travel insurance needs.

    Aegis policy: Go Ready Choice

    My claim is submitted. I’ve reached out to them, but they have not responded at all.

    Bob from FL
    Review Received: December 12, 2024
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    3 out of 3 people found this review helpful
    Aegis policy: Go Ready Choice

    Stephanne from NY
    Review Received: December 11, 2024
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    3 out of 3 people found this review helpful

    Not all of my travel expenses were covered

    Aegis policy: Go Ready Choice

    Squaremouth is an excellent venue to see a variety of coverage plans and fees. We had to cancel our trip 4 days prior to leaving due to a newly diagnosed case of colon cancer that had a sense of medical urgency. We called Aegis immediately and started our claim Nov 8 which was filed Dec 4 after meeting with the surgeon for needed signature.

    Denise from FL
    Review Received: December 5, 2024
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    4 out of 4 people found this review helpful

    Review Updated: 01/02/2025

    While filing a claim was arduous, the process seemed fair and timely.

    The claim asked for a physician tax I D number which I found unnecessary and unattainable. It did not affect the outcome of the claim.

    I would use this company again. Thank you.

    Aegis policy: Go Ready Choice

    Hard drive on my phone crashed midway through my trip & lost access to my reservations and both email accounts. I submitted a claim as I lost thousands of dollars, but phone failure was not an acceptable reason for reimbursement so I had to eat a 2-week vacation in Patagonia. The claim process was smooth but getting denied lowered my rating a little. Need to expand acceptable reasons for trip interruption/cancellation.

    Keith from PA
    Review Received: December 4, 2024
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    3 out of 3 people found this review helpful