Aegis Travel Insurance Reviews

I am filing a claim for a trip that was delayed from 23'20" to 46 hours, and luggage that was delayed 10 days. No resolution made so far.

We haven’t filed the claim as yet, need to find a fax store. Hope fully they will help with the almost $5000 bill.

When I first contacted Aegis, the claim went to GoReady. From GoReady it went to Zurich.
I had to cancel the entire trip prior to departure and started the claim on 12/28/2024.
I've submitted all the forms (10 pages and some more than once) and was given a claim number with Zurich.
I've called several times starting in February. I was given different dates for finalizing the claim.
The second to last one was on 4/12/2025 when they told me it would be "expedited" no later than 4/16/2025.
That day came and went with no response. I then called again on 4/21/2025 and was told that all papers were received and nothing was missing and that it would be finalized on 4/25/2025 (today).
In the meantime I sent 3 emails recently to see if I can get any followup information.
No response at all to any of my last 3 emails, including one early this morning. I gave them until noon today because of the time differences.

I will now file a complaint with the Calif. Dept. of Insurance. I understand that they are in a serious breach with this claim.

I filed a claim based upon instructions from your Joanna. Received an email from Zurich saying it would be processed in 15 to 20 business days. Hearing nothing I called 833-515-3322 and spoke to Elizabeth. She said no claim had been filed, and that I would have to file directly with Zurich. She had no explanation for the email I received, simply saying I had filed it wrong.
Are you guys simply a scam???

Knowledgeable staff, friendly, helpful and easy to get hold of. I would recommend this policy. We have gotten it for several of our trips.

I am extremely dissatisfied with the claims handling from Aegis. Each step seems to be a stalling tactic. My claim could have been much larger than it is, but I did a lot of work to minimize the amount claimed. Unfortunately that seems to have no impact on the claims processing. It is apparent the goal is not to pay claims, which is not a good faith process.

No trouble purchasing the policy, but I intend to file once I receive certain medical records.

Claim sent in 2/12, still not resolved. 15 to 20 business days is all it was to process.

My husband was hospitalized before we set off on our cruise, and all our travel details were cancelled. I filed a claim, including the mountain of paperwork and documentation required. Two months later and five phone calls placed to the insurance company, I was informed further documentation was needed to analyse our claim (after me asking five times if the claim documentation was complete), I provided the additional information the very same day, it's now 10 days later and still no word back from the insurance company. At the time of filing the claim, I was told it would take up to 15 business days to settle ... I am still waiting more than two months later. Very poor customer service and non existent communication from the insurance provider.

I entered email incorrectly, but guess it was automatically corrected. I had to call to get the documents resent.