Aegis Travel Insurance Reviews

Awesome help finding the correct policy. Wonderful staff, very helpful and knowledgeable, prompt and complete.

Air France pilots decided to strike while we were on vacation, cancelling our return flights. I was unable to get through to Air France (all lines busy), so I contacted April who told me they would take responsibility for rebooking. However, I continued to call Air France and ultimately got in touch and they booked us on another carrier. I then called April and told them we were all set. Bottom line is that I don't know how April would have performed but they seemed willing to help. If this happens next time, I would be more persistent with the airline and probably not contact April unless absolutely necessary. I think April should be clearer on what customers should do in the event of an airline strike.

I have filed a claim with April after being delayed 26 hours on my trip. They claim that they will only cover me for 1 day because the second day doesn't start until 30 hours after a delay. I have appealed the judgement, only to be denied a second time. I have also called squaremouth to file a complaint against them.

Our baggage to Brussels, Belgium was delayed by 33 hours. I contacted April Travel Protection by email immediately and received the forms to submit a claim for the delay. We returned home on 9/10/2014 and have submitted a claim to them. Hopefully we will have no problems collecting for the delayed luggage since our policy states we have a $200 daily limit per person covered after 12 hours delay. April states they will process the claim within approximately thirty business days. Hopefully that will be the case.

I did have a question for April insurance during my travels which they promptly answered. However, I do not give maximum ratings because there may always be room for improvement. I did have medical problems but knowing that not much could be done about it at the time and to avoid the hassle of filing a claim I did not seek medical attention.
Other than that, yes I would recommend this policy to others.

I called for clarification and was given the info I needed to make a decision. I would recommend it to others.

The telephone Agent was excellent; very patient with questions, and gave very clear answers.

I received an identity card only the day before the trip.

The whole process was very easy. The gentleman I talked to was very helpful and I would use this company again.

Great service at a fair price! I had to reach them twice for questions & they were extremely helpful each time. As a self admitted textaholic, I even engaged them in a text chat from my phone & it worked great.

Had a bit of a scare on my outbound flight as bad weather had delayed me for a few hours. I reached out to find out what to do & they gave me clear instructions. If my flight delay reached 6 hours, they would help arrange a new one for me. They even said they would pay for it right away, so I didn't have to go through a claims process. Fortunately, it didn't come to that. I was on my way to Vegas after about 3 or so hours in the airport.

WILL DEFINITELY USE AGAIN & RECOMMEND APRIL!!