Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
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SINCE 2016
99,137
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AVG. MONTH
545
Total Reviews
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SINCE 2016
951
Detailed Rating
Customer Service Before Trip
4.38/5
Customer Service During Trip
3.77/5
Customer Service During Claim
4.08/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.29 (951 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    623
  • 4
    152
  • 3
    91
  • 2
    34
  • 1
    51
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  • Berkshire Hathaway Travel Protection policy: ExactCare

    The process was easy. Berkshire Hathaway was attentive via email and communicated very well. I choose a familiar company to me with good ratings. I would recommend them to other travelers.

    Karen from CA
    Review Received: May 25, 2019
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    11 out of 11 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    on Mon, Apr 29 i filed a clam lets see how fast we can get it done

    shmaye from NJ
    Review Received: May 7, 2019
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    0 out of 8 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    As a senior citizen we have concerns about traveling out of the US where medicare coverage does not apply. The travel proptection plan addressed this concern. I did have a tripping accident but did not require medical services. Having the insurance left me the option should the injury need treatment. I will consider this paln in our next trip out of the US.

    Curt from MN
    Review Received: April 22, 2019
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    16 out of 18 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    The insurance company has problem to identify my policy when I need to make a claim.

    Nam from OH
    Review Received: April 21, 2019
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    4 out of 5 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    I had to cut short our long planned vacation because I picked up some protozoa parasite in the Amazon and had to be hospitalized. I have submitted a claim and I am waiting for a response.

    Phil from MA
    Review Received: April 20, 2019
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    7 out of 19 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    Much waiting but came through so thank you

    Stephen from WA
    Review Received: April 19, 2019
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    13 out of 14 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    As other comments had mentioned their contact hours are Monday thru Friday. I did have an event happen on a Sunday while traveling, but it was not catastrophic. I would have asked for advise, but there was no number to call on a Sunday morning. I might not have handled the situation as they would have wanted me to, but when I filed a claim for it they covered it satisfactorily.
    Also before travel one of the party had to cancel and they covered that claim also satisfactorily.
    Once approved the payment process is quick. In both check was received in 1 week.
    I felt from reading reviews that many travel insurance companies were sketchy. With Berkshire Hathaway not only did they have good reviews overall but also the name recognition.
    If in the position to purchase travel insurance again I would go with Berkshire Hathaway again.

    Gwen from MD
    Review Received: April 16, 2019
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    22 out of 22 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    I developed health problems about two months before scheduled departure. Two doctors wrote letters advising me not to go, which were forwarded to BH. Good thing too, because they had a hard enough time keeping me alive here on dry land. It took them about two months but Berkshire ultimately made a full refund of all my expenses.

    Frederick from NC
    Review Received: April 12, 2019
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    13 out of 13 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    We had a family illness requiring hospitalization and had to cancel trip. Filled out claim form online and sent in the basic documentation requested. Had a check for the full amount of the trip within a couple of weeks. Very pleased.

    Brian from GA
    Review Received: April 8, 2019
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    12 out of 12 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    I had to change my travel dates and trip coverage, and had a pleasant ,no hassle experience in doing so and getting my insurance rate adjusted, which led to a prompt refund for the difference. Can't get better than that.

    Turbobob from PA
    Review Received: April 8, 2019
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    3 out of 4 people found this review helpful