Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
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SINCE 2016
99,137
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AVG. MONTH
545
Total Reviews
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SINCE 2016
951
Detailed Rating
Customer Service Before Trip
4.38/5
Customer Service During Trip
3.77/5
Customer Service During Claim
4.08/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.29 (951 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    623
  • 4
    152
  • 3
    91
  • 2
    34
  • 1
    51
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  • Berkshire Hathaway Travel Protection policy: ExactCare

    seems to be easy so far. just waiting on the check

    jody from NY
    Review Received: April 2, 2019
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    5 out of 5 people found this review helpful

    Review Updated: 04/30/2019

    They processed the claim timely and it was a positive outcome.

    Berkshire Hathaway Travel Protection policy: ExactCare

    I have to say I was shocked that the policy limited the definition of “married” couple to ones that are a man and a woman. I needed a policy in a hurry so I held my nose and bought yours, but is it even legal to discriminate in that way when gay marriage is federally recognized?

    Anthony from NY
    Review Received: March 21, 2019
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    6 out of 9 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    Chat representative very knowledgeable and helpful. Answered questions quickly.

    Patrice from NY
    Review Received: March 18, 2019
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    1 out of 2 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    Very reasonable and fills my needs well. Thank you.

    Susan from CA
    Review Received: March 8, 2019
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    0 out of 2 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Will probably renew next year

    Neal from OR
    Review Received: March 8, 2019
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    0 out of 0 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    I have used your services twice and enjoyed the great pricing. You are now my go to travel protection service.

    Thanks,
    Kevin Johnson

    Kevin from MO
    Review Received: March 8, 2019
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    0 out of 0 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    We had extensive travel delays resulting in five cancelled flights. I contacted BHTP after our first night in a hotel (due to the delay), and they started a case # and told me to contact them once we were safely home. They were always helpful and considerate on the phone; I did call to check on the status of my claim, and was told it could take up to a week more -- and then it was completed the next day. I think perhaps more feedback on their part in terms of the claims process would have been helpful, but overall I was very satisfied, and will be looking to them for my future travel protection requirements.

    Diana from WA
    Review Received: March 6, 2019
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    9 out of 9 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Very easy to obtain. Since we have no claim, can't say anything about your claims process, which of course is very important to us.

    Roger from CA
    Review Received: March 5, 2019
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    0 out of 1 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Cost effective, simple process. Customer service was reachable promptly an advised about medical problems while abroad. That gave me peace of mind to continue my trip.

    Juan Carlos from MA
    Review Received: February 27, 2019
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    2 out of 4 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    Easy to get insurance and reasonable price

    James from NY
    Review Received: February 21, 2019
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    0 out of 1 people found this review helpful