Berkshire Hathaway Travel Insurance Reviews

I needed to extend my trip for family health issues and made an inquiry about extending my coverage for another week. Although I had no expectation that I could or could not extend the coverage, customer service said they would check with the underwriting department and get back to me within one business day.
I did not receive any response from Berkshire Hathaway via my requested email.

My experience thus far has been tremendously positive. We had a very unique injury occur in our trip, so hoping the claims department will understand it and approve the claim.

This policy provided the right amount of coverage for our trip at a reasonable cost. We did make a claim and are extremely satisfied with the process and the payment. Thank you BHTP.

The entire process was easy and affordable. The peace of mind it provided was priceless.

I just tried to make a claim and bhtp's phone service said their office was closed. So much for 24 hour assistance. Then I tried visiting the website and it said I didn't have a policy with them. So far it looks like I got scammed.

I could not sign into my account to file a claim. There is no IT support to help with this.

My only interaction was because several days after purchasing I realized I had entered the wrong return date. I called the customer service number and told them what happened. They amended the policy and I paid for the extra days with no hassle.

I've had quite a tumultuous experience with Berkshire, particularly concerning their website and communication channels. Firstly, their website setup seems flawed. Despite using the same email for the policy and account registration, the system erroneously stated that no policy was associated with the email. This technical oversight necessitated a call to file a claim, which was a tedious process.

Furthermore, their responsiveness via email leaves much to be desired. I attempted to submit a claim through email, but there was a glaring lack of acknowledgment or response until I resorted to calling them directly. It's also rather perplexing that they don't automatically provide claim confirmations via email; one has to specifically request it.

Overall, my experience with Berkshire has been less than satisfactory. The combination of website issues and poor communication has made the entire process quite exasperating. I hope they take these concerns seriously and make necessary improvements.

We filed a claim for trip interruption as Hurricane Idelia came through Florida. We had to return home after two days. Claim is still in process.

Unsatisfactory overall. Incorrect information provided by customer service on 1st call. Difficult to file claim on-line despite clear statement that on-line claims could be filed. Nonsensical answers from customer service again on 2nd and 3rd calls.