Overview

Blue Cross Blue Shield Global Solutions provides four travel medical policies on Squaremouth tailored for international trips. Their plans include up to $1,000,000 in emergency medical coverage and offer the best Free Look Period available, allowing customers to cancel their policy for a full refund until the day before their trip.

Trips Protected
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SINCE 2013
28,012
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AVG. MONTH
451
Total Reviews
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SINCE 2013
134
Detailed Rating
Customer Service Before Trip
4.68/5
Customer Service During Trip
4.09/5
Customer Service During Claim
3.9/5

See how Blue Cross Blue Shield Global Solutions compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.62 (134 reviews)

Blue Cross Blue Shield Global Solutions is the highest-rated provider on Squaremouth. Customers often praise the excellent customer service they receive before and during their trips. However, some travelers find the claims process difficult, especially when trying to gather the necessary documents requested by the provider.

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    102
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    21
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  • Blue Cross Blue Shield Global Solutions policy: Single Trip Platinum excl US

    I have yet to receive a copy of my policy. I asked for one several times and was just told nonsense.

    Craig from VA
    Review Received: March 16, 2019
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    75 out of 93 people found this review helpful
    Blue Cross Blue Shield Global Solutions policy: Single Trip Platinum excl US

    Very clear and simple buying process. Far easier and cheaper (!) than when I initially tried to find cover direct from insurers.

    Oliver from TX
    Review Received: February 8, 2019
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    10 out of 19 people found this review helpful
    Blue Cross Blue Shield Global Solutions policy: Single Trip Gold excl US

    I had my suitcase stolen while on my trip in Sweden. When I returned, I filed a claim ($500 total, $100 per item for lost/stolen Item) and have been turned down twice, the lates because I have no receipts for the items lost (we are talking suitcase, cloths, shoes, electric toothbrush, toiletries, etc. Thinks that people do not keep receipts on). The first denial was noted as not providing medical records and receipts, as if they hadn’t even bothered to read the claim. I did provide them with the police report that I was provided, the report that Gate 1 tour company provided, and a break-down of what was in the suitcase, including prices.

    Kenneth from AL
    Review Received: November 13, 2018
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    172 out of 185 people found this review helpful
    Response from Blue Cross Blue Shield Global Solutions

    Thank you for giving us the opportunity to review your case. We had our claims management team review the details and our customer service team will reach out to you directly with an update on your claims experience.

    Blue Cross Blue Shield Global Solutions policy: Single Trip Gold excl US

    Since I did not have a claim during my trip, I cannot say how it would have been. I can say there was some peace of mind knowing I had insurance, just in case. Easy to purchase, reasonably priced and helpful customer service.

    Paula from TX
    Review Received: November 2, 2018
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    5 out of 17 people found this review helpful
    Blue Cross Blue Shield Global Solutions policy: Single Trip Platinum excl US

    Our trip was cancelled due to illness. It was very easy to communicate with the GeoBlue and they were very helpful and courteous.

    Chris from NJ
    Review Received: October 22, 2018
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    31 out of 38 people found this review helpful
    Blue Cross Blue Shield Global Solutions policy: Single Trip Gold excl US

    Natalie from CA
    Review Received: September 20, 2018
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    49 out of 57 people found this review helpful

    I was very impressed by how quickly and accurately my claim was handled! I was very pleased with my experience with this company.

    Blue Cross Blue Shield Global Solutions policy: Single Trip Platinum excl US

    This was money well spent for complete peace of mind. I left for the Far East knowing that if I needed help -- including in places where there might be less medical support than what might be necessary -- I had an insurance that will help get me what I needed, including transport to adequate medical care, or even get me back home if need be. It was especially helpful to have an insurance that would cover pre-existing conditions without limits, so that one doesn't have to worry about nitpicking which medical care or medication or procedure or part thereof 'fell in the category of' a preexisting condition and which did not.
    In the end, I did not need to activate my travel insurance. Other than an annoying but not dangerous allergic response to some critter bites, which I managed myself with steroid ointment and antihistamines I'd brought along anyway, all was well. Knowing that if I needed to see a doctor to assess whether anything else needed to be done for those or anything else, helped tremendously.
    Best money I ever spent and didn't use! :)

    Annie from NY
    Review Received: September 1, 2018
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    15 out of 31 people found this review helpful
    Blue Cross Blue Shield Global Solutions policy: Single Trip Platinum excl US

    Website processing was a little unclear, but aside from initial confusion everything else was fine. Didn't need to seek any medical treatment while away, but glad I had it available if necessary.

    Dia from TX
    Review Received: August 18, 2018
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    4 out of 17 people found this review helpful
    Blue Cross Blue Shield Global Solutions policy: Single Trip Platinum excl US

    Was disappointed that I had to pay out of pocket instead of GeoBlue paying direct. Waiting on reimbursement

    TC from AL
    Review Received: July 25, 2018
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    130 out of 143 people found this review helpful
    Blue Cross Blue Shield Global Solutions policy: Single Trip Platinum excl US

    Did not have to file a claim, so can't comment on this feature. Purchasing the insurance was easy, and follow and interaction with automated emails was
    easy to do. If this carrier provides the same type of service as to the actual processing and paying of claims as they did to the purchase and follow-up, then I'd be pleased to give them a 5 star rating. Don't need to file a claim, so will never know other than reviews by others. I'm one of the few who actually study and read thru policies so the summary plan description was not to difficult to interpret based on our needs.

    Richard from WA
    Review Received: July 21, 2018
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    5 out of 12 people found this review helpful